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This is a "word cloud" of all the testimonials we had received as at Feb 2011. It uses word frequency to determine size: the larger the word, the more frequently the word appears in the testimonials. We thought it looked nice.
Testimonials
Primrose London
"I would like to thank you for your product - instant garden track - which is fabulous. It has prevented a treacherous journey to my garden shed across mud and slippery grass.
The grass has grown through the path a bit so that it has become almost invisible. Thank you for your advice on the number of tracks to cover the distance which is perfect and also for prompt delivery. Excellent service. First class! Very best," - Stella B.; 23 Jan 2012
"Thank you very much for your very fast delivery of the above order (next day by standard mail!). Amazing!
My husband is delighted with the quality of the Warmawear Gloves - all in all excellent service. Many thanks. Kind regards," - Stella N-M; 23 Jan 2012
"I refer to my call at 0118 telephone number of yesterday wherein I explained to somebody that my Pestbye had decided to stop working being that the green and red light had expired. He immediately noted down I had said and today (the day after my Pestbye arrived by Royal Mail. I made a comment to the person whom I dealt with yesterday and said how delighted I was with my pestbye in that I had moved into the country and since purchasing pestbye I have been SPIDER free – thank you so much. I would recommend this merchandise to anyone who has a fear of spiders. If you wish to relate my opinion please do so on your website. Thank you once again. Yours truly thankful" – Mrs. Joy P.; 23 Jan 2012
"Many thanks for a very quick response. Greatly appreciated. Once again, thanks again for brilliant customer service. Kind regards." - Dhiraj R.; 23 Jan 2012
"Thank you for your email concerning the STOP BARKING DEVICE which was faulty. I have now received the replacement which works perfectly. I appreciate the prompt and helpful service and will certainly shop again with Primrose in the future. Best wishes" - Anthony L.; 23 Jan 2012
"Thank you for your email concerning the STOP BARKING DEVICE which was faulty. I have now received the replacement which works perfectly. I appreciate the prompt and helpful service and will certainly shop again with Primrose in the future. Best wishes" - Anthony L.; 09 Jan 2012
" My order for 2 sections of garden track arrived today, 2 1/2 days after ordering. The couriers, DPD, advised delivery between 1502 and 1602 and were as good as their word. I am delighted with the track which assembled easily and quickly and is exactly as advertised. It seems very sturdy but light and easily repositioned. I will be using it to walk across our waterlogged garden to reach our henhouse and I am sure it will do the job perfectly. I was also most impressed with your couriers, to get this level of service these days is, sadly, rare.
I would have no hesitation in recommending this product and your company to any prospective customer. Very well done indeed" = Andy H.; 09 Jan 2012
" some time ago 15/11/2011 i bought a rat and mouse sonic apperatuse after a couple of weeks you asked me for feedback i was unable to give that at the time. my feedback now is that you guarenteed it would get rid of my mice i must say that it does exactly what it says on the box and more i have recomended you to all my friends and i must say thank you very much for the price i paid it was worth every penny and more again thank you very much. regards and happy new year" - m. b.; 09 Jan 2012
" Hello Marcus
Thankyou for our replacement fairy that we received today. It is undamaged and appears to be working well. I would like to say what excellence customer service you have provided us, we would definately purchase items from you again. You are a credit to your company.
Many thanks" - Mr and Mrs C.; 09 Jan 2012
"Thank you very much for the speed of your reply , and the kind gesture of a replacement being sent out , I would definatly recommend your company. Very good service ,Thank you" - Linda .; 09 Jan 2012
" Hi Dan
Lovely service thanks. Received yesterday and 1st time caught a mouse.
Happy new year
Regards" - Robin; 09 Jan 2012
"Hi Gill
May I take this opportunity to thank you once again for the speed, efficiency & accuracy with which you dealt with my enquiry yesterday. In less than 24 hours from placing my order, I received the delivery at midday today in perfect condition having been very well packed. You are an asset to your company.
To make your day (!!) I have attached a very wintery scene of the solar panel perched on the pergola next to the wind vane awaiting return of the English sunshine!
May I wish you & Primrose another successful year in 2012.
Kind Regards" - Brian O.; 09 Jan 2012
" What can I say, If only more companies were as helpful as yours maybe the economy
would start to pick up!. This kind of services makes purchasing items on the Internet a joy.
Many thanks" - Frances H.; 09 Jan 2012
"Thank you for your speedy response and positive resolution to the problem. I found your communication to be superb and your customer appreciation and service second to none. Please feel free to quote me in recommendation. Sincerely" - Ramon D.; 19 Dec 2011
" Many thanks for this amazing service - how refreshing! Much appreciated, I will await the replacement.
Thanks again for your prompt, efficient and customer focused response. I would not hesitate to recommend you.
Many thanks" - Emma C.; 19 Dec 2011
" just to say amny thanks for excellent service - pots arrived today. they are a great colour match - infact lighter than the picts by about 20 per cent- but really pleased.
Please pass on my thanks and I will be ordering again soon. Regards " - Louise; 19 Dec 2011
" Thanks you so much for getting back to me so quick, l would have no Heston to recommend you to anyone and l hope to shop with you again.
Wishing you all a very Happy and Merry Christmas " John+Dee F.; 19 Dec 2011
"many thanks for sending me to replace those from my previous order, which were faulty. I do appreciate your prompt service, and shall look forward to ordering from you in the future. Best wishes," - Sarah A.; 19 Dec 2011
"...However I am writing to thank Chris in your Customer Service Department for her understanding and efforts to ensure that I received the order this morning (Sat). I just wish all on-line services were as efficient and helpful as this particular staff member. Well done Chris - have a fantastic Christmas and I will be ordering from you again as required." - Tracey S.; 12 Dec 2011
"Good morning Ann, thank you very much for your prompt reply and for sending the replacement so quickly. The service from Primrose is excellent and is one of the reasons as well as value that I buy from you.
May I wish you and all at Primrose a Merry Christmas and Happy New Year. Regards..." - Chris M.; 12 Dec 2011
"Good morning Ann, thank you very much for your prompt reply and for sending the replacement so quickly. The service from Primrose is excellent and is one of the reasons as well as value that I buy from you.
May I wish you and all at Primrose a Merry Christmas and Happy New Year. Regards..." - Chris M.; 12 Dec 2011
Absolutely brilliant! Many thanks for getting my order to me within 24 hours.
I will be sure to mention you to all my friends. Merry Xmas to all." - Sylvette F.; 12 Dec 2011
" Thank you for the very fast delivery of my order. I am delighted with the gloves and the excellence of your service. Thank you." - Alex D.; 12 Dec 2011
" Hi Chris, That is brilliant service! Thank you so much."; 12 Dec 2011
" I would just like to thank bob & Danny who work in the customers service department about the service they provided with the problems that accured with the chimineas that got damaged & the swift service they provided in solving the problems with the deliveries, once again thank you very much & merry Christmas." - Martin B.; 12 Dec 2011
" Just to let you know that I am delighted with the Seaworld Clock I bought as a present for my little granddaughter; I think she will be thrilled with it for her new bedroom." - Jean P.; 12 Dec 2011
" Thank you so much for all your help. I have now finally placed my order! Great to get such a personal response during an on-line shopping experience! I am now looking forward to my Christmas Eve birthday barbeque - lets hope it doesnt rain!" - Maggie; 12 Dec 2011
" ...Lastly I would like to express my gratitude for the excellent customer service I got from you Matt.
Looking forward to hear from you.Kind Regards, " - Dee C.M.; 12 Dec 2011
" I just thought I would write and congratulate you on your marvellous service. I placed my wifes order early Friday afternoon and received it by 11 a.m. on Saturday morning; less than 24hrs later.
And all this post free!
You don’t expect that sort of service these days – especially nearing Christmas.
Your company deserves to do well, keep it up! Best Regards " - Chris & Dot A.; 12 Dec 2011
" Seldom have I met or dealt with a company such as yours. Your customer service is THE VERY BEST.
We would be grateful if you would pass, to all of your staff, our thanks and appreciation for your hard work. Our Vivarium and cabinet are up and running well. So, once again, Thank you all. Excellent service." - Faith B.; 12 Dec 2011
".... Your help in this matter was very much appreciated, and I would like to thank your staff for their outstanding customer service in dealing with this matter promptly." - Sharon N.; 12 Dec 2011
"100% perfect, no hassle, simple and easy purchase process, next day delivery, brilliant.
heated insoles used on recent very cold day on a 25 mile bike ride, warm tootsies, cheers." - Wallace W.; 12 Dec 2011
" Just to let you know how much we appreciated the brilliant service supplied by yourselves, not normal these days.
I placed my first order ( Three Bamboo Stainless Steel Tubes Water Feature with LED Lights) with Primrose for Christmas and this arrived promptly as promised (next day). Excellent service. I would gladly trade with Primrose again." - P Kent; 12 Dec 2011
" Hi, just letting you know that I got the glove this morning. Thankyou so much. That must be the best customer service i have ever had. i will be recomending you to all my friends. Again, Thankyou very much for all your hard work." - Marisa; 12 Dec 2011
" Just wanted to Thank You for the excellent service I have received from you.
I ordered a whoel house pest repeller late on saturday night and it arrived this morning (tuesday). Brilliant" - Jo F.; 12 Dec 2011
"You ask wheher I am happy with your service -- it was b........brilliant.
Fast turn round from me placing the order, advance notice by email giving a 1 hour window for delivery of 11.57 to 12.57 hrs today - your man arrived at 12.20 hrs [ a unique initiative in my experience !] and the packaging was superb.
Well done Primrose you deserve to prosper ! Regards" - Graham B.; 12 Dec 2011
"Just wanted to Thank You for the excellent service I have received from you.
I ordered a whoel house pest repeller late on saturday night and it arrived this morning (tuesday). Brilliant"; 22 Nov 2011
"You ask wheher I am happy with your service -- it was b........brilliant.
Fast turn round from me placing the order, advance notice by email giving a 1 hour window for delivery of 11.57 to 12.57 hrs today - your man arrived at 12.20 hrs [ a unique initiative in my experience !] and the packaging was superb.
Well done Primrose you deserve to prosper ! Regards" - Graham B.; 22 Nov 2011
" Hi, just letting you know that I got the glove this morning. Thankyou so much.
That must be the best customer service i have ever had. i will be recomending you to all my friends.
Again, Thankyou very much for all your hard work." - Marisa; 22 Nov 2011
"Just to let you know how much we appreciated the brilliant service supplied by yourselves, not normal these days.
I placed my first order ( Three Bamboo Stainless Steel Tubes Water Feature with LED Lights) with Primrose for Christmas and this arrived promptly as promised (next day). Excellent service. I would gladly trade with Primrose again." - P Kent; 22 Nov 2011
"Many thanks for your quick response - you have provided a great service and I am delighted with the warmawear heated gloves also ordered.
I would have no hesitation in ordering again and will be recommending you to friends! Kind regards" - Claire E.; 15 Nov 2011
"I recently purchased the whole house rat and mouse repeller - this is my review.
5 star
Very pleased with the ordering process and the delivery which was really quick. Plugged the item into the bedroom of our four bedroomed, two bathroom, two reception room bungalow and have had no further noise from the loft, where the problem was, since the first day a number of weeks ago now. My husband didnt think it would work - and I wasnt convinced either - but so, far, not a scratch or squeak heard. With one of these, there is absolutely no need for these animals to be treated cruelly. We dont feel guilty and hope they have found somewhere much nicer to live!" - Mary M.; 15 Nov 2011
"Dear Andy,
I received the replacement today and it is in perfect condition, thank you for attending to this matter so promptly, it was much appreciated." - Ruth G.; 15 Nov 2011
"Hi, just to say thanks. Got my new gloves today. excellent service, Thankyou very much. - Marisa; 15 Nov 2011
"Thank you for the prompt delivery of my enquiry.Extremely impressed with your customer service. Regards" - Mr B C.; 15 Nov 2011
"Just wanted to let you know how pleased I am with my order. Thanks for sending my order so promptly, excellently packed and speed of delivery second to none. Kind regards." - Carole M.; 15 Nov 2011
"I would just like to say that the advance spider Repeller is brilliant, I usually get 3/4 spiders a week and since Ive had this product (nearly a year) I have only had 3 in total I have recommend this to many people as it is so good, thank you" - Sarah B.; 15 Nov 2011
"Excellent speed of despatch,communication and customer service, my very sincere thanks I will certainly purchase from your site again without hesitation and I will be spreading the good word about your company. Thank you again, very much appreciated. Kind regards" - Linda; 15 Nov 2011
" just a word to say what a wonderful service i have had from you , a big thank you to all your staff a wonderful company to deal with , best wishes" - ronald h.; 15 Nov 2011
"Thank you both for your prompt and excellent response, and for the delivery of a replacement as promised.
It is now in situ and working well. Hopefully that will continue to be the case. Regards" - Chris S.; 31 Oct 2011
"Thank you both for your prompt and excellent response, and for the delivery of a replacement as promised.
It is now in situ and working well. Hopefully that will continue to be the case. Regards" - Chris S.; 31 Oct 2011
"just received replacement as below and it all now works perfectly again. May I say, what fantastic customer service. For your type of product I wont even think of going anywhere else - brilliant. Thankyou vey much. Kind regards. " - Steve W.; 31 Oct 2011
"Dear Mica,
thank you so much for your prompt help and service when our water feature arrived broken. the replacement came the very next day and my parents are delighted with it.
Your after sales service and support is excellent. I have no hesitation in recommending you to others. I am hoping to redesign our own garden next year and will most certainly come to your site first for ideas and supplies.
thank you once again. you have been most helpful." - Elizabeth W.; 31 Oct 2011
" I would like to thank you very much for your promt response to my request. I will certainly recommend your company to my friends. It is nice to have a company that lives up to its promises. Once again thank you very much" - David H.; 31 Oct 2011
"Dear Matt,
Thank you for your prompt reply & first class customer support, a replacement would be very acceptable
Regards" - L.; 24 Oct 2011
"Chris
The new lanterns arrived this morning in one piece.
Many thanks for your fantastic customer service. I will be sure to recommend your company to my friends." - Ann C; 24 Oct 2011
".......again i would like to thank you for your time and assistance in this matter and also like to say how polite matt has been on live chat these past few days whilst dealing with my enquiries he is a credit to your company" - kev h.; 24 Oct 2011
"Dear Matt,
Thank You so much i am deeply Grateful, you have gone to alot of effort in customer satisfaction, 10/10,
I look forward to the new unit. Yours Sincerely" - Alan H.; 18 Oct 2011
"Thank you for swift and trouble free response. Such a pleasant difference compared to some companies" - Peter K.; 18 Oct 2011
"Dear Sirs, Late last week i ordered a portable growbag shed. It arrived this morning and took me about 45 minutes to assemble and tie up to the fence. I would like to say I am very impressed with your service and the product. There were no parts missing or broken and the whole thing was pretty painless from start to finish. Thank you for excellent service." - Norman E. O.; 18 Oct 2011
"Thanks for handling this so quickly – excellent customer service! Kind regards," - Paul J.; 17 Oct 2011
Pleased to tell you that the replacement feature arrived this morning in good condition,it is now up and working. May I thankyou for such prompt and excellent service,first class. Regards" - Robert F.; 17 Oct 2011
" Mica,
We will certainly be recommending you to anyone we know. Great service, nice people, good products, what else could one ask for.
Use this in your testimonials page if you like...! Thanks again." - Alison; 17 Oct 2011
"Thanks very much for the speedy deilvery, hopefully will be fitted by sunday. Looks very nice." - Alistair W.; 11 Oct 2011
"Many thanks for your assistance in our query, you have been most efficient & professional. We have received the replacement fountain & have taken on board your advice about keeping the original pump & panel." - Claire B.; 10 Oct 2011
" The ordered item was safely received within 24 hours of my request. It is in first class condition, thank you very much." - Eileen G.; 10 Oct 2011
" Many thanks for your quick response regarding the above, and the replacement which I received yesterday. Gold stars all round." - Mrs. D.R.; 10 Oct 2011
" THANK YOU FOR YOUR PROMPT DELIVERY AND GOOD SERVICE HAVE RECOMMENDED YOURSELVES TO SEVERAL MEMBERS OF OUR RESIDENTS ASSOCIATION. THANK YOU" - MIKE R.; 10 Oct 2011
" Louvre Mirror rceived today very Pleased with product, eceptionally good value!" - Neil W.; 10 Oct 2011
" Thanks for your excellent service! Kind regards," - Gerry N.; 10 Oct 2011
" Thank you very much for supplying the replacement winding handle. I was surprised to receive it this morning as I thought you were out of stock so was expecting to wait a couple of weeks. Excellent service." - David J. B.; 10 Oct 2011
" Thank you so very much for your prompt delivery of the Wattle fencing (received Oct 7 2011).It is now in situe and looks absolutly perfect.I am very pleased with the rustic quality of the product and your service. Regards" - Simon W.; 10 Oct 2011
" I received this (bark collar) this morning! Fantastic service! Benjii has had it on less than an hour and ...... So far so good !!! :D I smell peace!!!
Thank you " - Karen C.; 10 Oct 2011
"Dan, thankyou so much my cover arrived today. We had two men fit our awning for us ,they told us it was the easiest fixture they have ever worked with simply because the instructions were so good and precise, they were also very impressed with the awning itself it just looks great. I will send a picture when i have finished my makeover. I am sure when friends see it you will have a few more sales.Many thanks again for a really excellent and professional service. Yours faithfully" - Una; 03 Oct 2011
" Hi, thank you so very much for your quick response and excellent service. Regards " - Diane; 03 Oct 2011
" Just to say thank you for your excellent service; I placed my order yesterday and it arrived today as promised. If only everything could work as well. Many thanks," - Roz G.; 03 Oct 2011
" I would just like to thankyou for the excellent service I have recieved from your company. I am a Landscape gardener and have used you on a number of occasions. I order a stainless steel water feature which arrived on Friday but unfortunately it was damaged a new one was sent out straight away and arrived today, I think that is good service and I would not hesitate in recommending your Company to my clients." - Carl F.; 03 Oct 2011
" I would like to congratulate one of your employees for their help and assistance placing my order today his name is bob I am sorry I didnt get his surname ... I will pass on your name to them for the future.
Once again thank bob for all his patience and help. regards" - jackie f.; 03 Oct 2011
" Thank you so much for the very speedy replacement. It arrived at 10 this morning. I am so happy, not just with how lovely the planters look, but also at how quickly you dealt with the broken one. Thank you again, Regards," - Jo G.; 03 Oct 2011
" I felt I had to send you a Thank You
I have just bought an Advanced Dog Bark Stopper after spending the last 3 year listening to a constant barking from 10 Jack Russels who live next door to me, that have made our lives a misery. I received the trainer on Saturday and fitted it the same day, Not really expecting it to work, but I have been over the moon with the effect it has had within 24 hours it has almost stopped the constant noise with only the occasional single bar, and we have just had our first full nights sleep for a long time.
I would recommend to anyone who has nuisance barking. Many Thanks" - Mark; 03 Oct 2011
" Just a note to say thanks for delivering the awning when you said you would and for sending the part I had forgotten (waterproof cover for the switchbox) within 24 hours. I was very impressed by your quick and confident responses to my telephone enquiries and am very happy with the quality of the product which was as easy to put up as you said it would be and which works a treat. I shall be happy to recommend you to any of our friends! (And the ones who paid £2,500 for a very similar product will be sick as parrots when they see ours!!) - Anthony M.; 03 Oct 2011
" hi Dan
received bolts thanks we can now have our toasted mallows thanks for your great service so prompt and friendly
will definitely recommend you to friends thanks again regards thanks" - sylvia; 03 Oct 2011
" Just a quick line to say thank you very much for your excellent after-sales service. I have now fitted the new control panel and my zappers have synchronised perfectly, so thank you for your brilliant support in getting my problem sorted. Special thanks to Chris, Becky and Jill for looking after my needs. I will have no hesitation in recommending your company to other interested people, friends and relatives.
Thanks again," - Rob M; 13 Sep 2011
"My air pump has arrived & I am very pleased with the performance. The amount of bubbles & turbulence it produces is amazing. Thank you for swiftly delivering a quality product." - John; 13 Sep 2011
" The roll out path arrive on Saturday and was perfect for our needs! Will defo be using you guys again! Many Thanks" - Claire H; 13 Sep 2011
" thank you for your service and well packed goods" - MR. B C.; 13 Sep 2011
" Thanks very much for such an excellent service, Obviously when dealing with Primrose you get what it says on the screen.
Again thank you and please be assured that I will be using your site again" - D B G.; 13 Sep 2011
" Many thanks for the prompt reply, and can i say how happy i was to read your reply, it makes a pleasant change to work with people like yourselves and not the usual run of the mill businesses.
Thanks again for your help with this matter and look forward to dealing with you again, i will pass onto friends and family and hopefully generate more business for you. Regards" - john B.; 13 Sep 2011
"Dear Chris,
I thank you for this kind gesture. I am planning to place further orders from your website as I found this extremely helpful.
Thanks again" - Ian; 05 Sep 2011
"Thank you for your advice and patience....
...I am pleased to congratulate you on your patience with what you must have thought was a very difficult customer.
In my lifetime i was in Trading Standards but also spent many years in Sales and Marketing and I hope I did as well as you have done.
Regards" - W.E.G.; 05 Sep 2011
" thank you for a outstanding service, delivery in under 24 hrs. best regards " - mrs k. c.; 05 Sep 2011
" Hi a quick note to thank you for the excelent service
It arrived this morning and it is all set up to get rid of the pesky cats that visit us
If it is as good as your service I will be well pleased. regards" - Bruce; 05 Sep 2011
"Thank you, Matt - will let you know when I receive the replacement.
Thank you for a wonderful service." - Bebe O.; 22 Aug 2011
"I would like to thank you for your quick response to my telephone call ... and was pleased at how quickly they came.
I came home from work yesterday, and the unit had already arrived.
I thought I would let you know how pleased I was. I thought I would write and tell you this, as we are always quick to complain.
Yours truly," - J D.; 22 Aug 2011
"Hello Chris,
I am pleased to report that my table has now been delivered and that I am very pleased with it.
Thank you for keeping an eye on the order." - Robert P.; 22 Aug 2011
"Hello, and particularly to Rob,
I phoned you during the morning of Monday 16th August ...At 1.00pm precisely on Tuesday 17th, the postman rang the bell and handed a securely-wrapped parcel to me. I opened it and there, as promised, were two of your Advanced Rat and Mouse Repellers (your stock code PB0002). The instructions are easy to follow, installation as simple as ABC and both were installed and working by 1.15pm. One upstairs and one downstairs in this 250year-old cottage.
Last night, without intending to do so, I left a dish of ripe peaches on the work-surface in the kitchen. Today, 18th August, I have come into the kitchen and found that dish intact and untouched. Thats what I call an outstanding result. Thank you very much Meika. I am recommending you, your customer service and your products to all I know.
Best wishes, and continued success." - Maureen D.; 22 Aug 2011
"Many thanks for your excellent customer relations, the replacement arrived today, cannot fault the service provided in bringing this issue to a sucessfull conclusion. Would highly recommend your company & would have no hesitation in dealing with you again. Regards " - Brian M.; 22 Aug 2011
"That is great customer service, thanks very much indeed. Best regards" - Sam; 16 Aug 2011
"Thank for your excellent service. Regards" - John W.; 16 Aug 2011
"I would just like to thank you for the fantastic 3m square Kookaburra sail
shade I ordered from you last week. The product is of a very high standard
and now installed looks great in my garden. All this at approx a 1/3 of the
price of a parasol that I was looking at. All I need now is some sun.
Once again many thanks" - Paul P.; 16 Aug 2011
"Hello Toby – many thanks for the receipt of the replacement bowl/reservoir, I have inspected it thoroughly, and tested it by filling it with water – everything is fine.
Of course, we havent tested that the feature actually works, once it is plugged in etc. that will be done once it has been installed (hopefully this week).
However, assuming it does work I would like to thank you/your company for the excellent speed of delivery of the original items, and for the very rapid and professional manner in which you resolved the issue of the broken reservoir. Please feel free to use this accolade in any way you see fit within your advertising process, since I have been very impressed (I am an ex-quality manager, so I know whereof I speak!)" - Mike and Gill U.; 16 Aug 2011
"The compost bin that I ordered yesterday - at 2pm - has just been delivered by Fed-Ex.
Just wanted to say "Thank You" for your prompt and efficient service. My husband was delighted and although he hasnt had chance to unpack & assemble it I know that he is pleased with the produce itself as we were not able to source one of a similar size and quality locally.
We will certainly look on your web site should we need anything else and will be happy to use your company again & recommend you to friends.
Thank you." - Jill D.; 16 Aug 2011
"Received at 13.30. Well packaged, superb service. Thank you." - Trevor A. S.; 16 Aug 2011
"Dear Ann
Really I appreciate your very kind support with this matter.
I am sorry that this problem occurred, usually you would just think the item was not delivered....
I will certainly be recommending your company to my friends and family
Thank you for your very kind action, I will let you know if the Police catch the thief
All the Best" - Graham; 16 Aug 2011
"THANKYOU FOR YOUR EXCELLENT RESPONSE. replacement arrived next day . thanks very much." - P.L.; 16 Aug 2011
I am not sure on the product but your customer service cant be bettered.
Thank you" - John; 16 Aug 2011
"Brilliant service, ordered product just before 3pm received at 7.30 following morning.
Thanks for the good service." - Tony o’b.; 16 Aug 2011
"I am really pleased with the Parasene Ber Weed Wand
This is an excellent Product, takes all the back- ache out of weeding
However it would have been helpful to have an instruction booklet
giving information on the wand and the Auto Ignition
Should this part of the wand fail."; 16 Aug 2011
".....Thank you for all your technical data, your customer service has been very helpful.
I have worked in the customer service department of a major national company for 24 years and I really appreciate the effort and personal assistance you have provided and would have no hesitation in recommending Primrose to any of my friends." - Julie E.; 16 Aug 2011
"Hi Chris,
Thank you for arranging the extra rolls, received earlier this week. I am very pleased with the resolution and I am very happy to see a company taking such care of its customers. Regards," - Oli; 15 Aug 2011
"Craig, just a quick note to say "Thank You", the support bar arrived this morning and is now fitted to the awning.It appears to be more substantial than the original bar as it has 2 cables taking the strain as opposed to just 1.
Please pass on my thanks to Andy who sorted out the dispatch.
It really is amazing that your service is so good, considering the original awning was not supplied by yourselves. Anyone in my family looking for an awning in the future will most certainly be directed to "Primrose."
Once again many thanks for all your help. Regards" - Malcolm.; 15 Aug 2011
" Thank you very much for sending the spider and bug vac so promptly - my daughter is leaving for USA at end of next week and I had asked if you could send it as soon as possible. It arrived the following day!
Very many thanks. Regards" - Karen M.; 01 Aug 2011
" Many thanks a great value and your quick delivery, Regards" - Will; 01 Aug 2011
" I just wanted to say a massive thank you to Laura. When my hazel hurdles were delivered I found that 1 was missing. I phoned Laura and within the hour she had sorted it out and said it would be delivered the following day.
Thank you so much for your help it really is much appreciated and means that my fence can be completed on schedule. Best wishes" - Irene T.; 01 Aug 2011
" Thankyou, our order did arrive in good time prior to our function, the panic was caused on reading the notes re deliveries stating some could take up to 15days, however that was not the case and they were deliverd within 5days. The hurdles far exceeded our expectations and we will be ordering some more in the near future, thanks again for the good service and exceptional product." - Dean H.; 01 Aug 2011
" We wish to commend your company on your excellent service provided to us. Craig in particular was so helpful. We ordered an awning from Dublin and the whole process was pain free. We are absolutely delighted with the awning and so many of our friends have admired it.
Many thanks" - Paul and Marianne C.; 01 Aug 2011
" I ordered 2 cat scarers yesterday afternoon and i am very happy to say they arrived
this afternoon, i just wanted to say i am very very impressed with the service,
Lets hope the scarers scare off the cats then 100% satisfaction to you,
Thank you very much," - J.W.; 26 Jul 2011
"Just to let you know, the replacement arrived today & is now in the garden bleeping away and hopefully repelling moles.
I would just like to add how refreshing I found your attitude in arranging a replacement without fuss or delay. I have recently been having a battle (which I have won) with another online retailer over a faulty product which has taken innumerable threatening emails to resolve. It is so much nicer to deal with a company that is helpful. I wish all online retailers were as good as you." - Robert B.; 26 Jul 2011
"Thank you for your quick reply, and for understanding my situation. This is excellent customer service.
It is very fair of you to send a replacement and also save my time not having to post the clock back to you.
I am very pleased with the style, and we have many visitors at our home. I am sure people will comment on it and want one. I will be pleased to send them to you or obtain one for them." - Kevin S.; 26 Jul 2011
"Thank you very much – What great customer service !
Please pass this onto your Manager and I will definitely recommend you !" - Wayne; 26 Jul 2011
"I received the goods this morning at approx 0825....prior to your e-mail being sent believe it or not.
Just a quick note of thanks to you both for sorting out my order (and my mistake...!)
Brilliant service from you...so many thanks....really is appreciated." - Pete.; 26 Jul 2011
" Hi Dan
...Thank you again for the excellent customer service and would recommend your company to anyone. Kind regards" - Cliff; 18 Jul 2011
" Hi Judith Recieved parcel pm today.Thankyou service has been excellent. Regards" - Mr. D J.; 18 Jul 2011
" Have received the replacement valance for our awning. Thank you ever so much for all your help. It was an excellant service you provided and very much appreciated. Kind Regards" - Lorraine S.; 18 Jul 2011
" Dan thankyou to you and Toby for the quick response you both offered excellent service, i have no doubt that i will shop with you in the future please i will recommend you to friends and family, many thanks" - Marj; 18 Jul 2011
" Just to say thank you for the first class service you provided with the problem I had with the Chimenea. Its reassuring to know that kind of service still exists. The chimenea is built up and ready. Again many thanks, Kind Regards" - Nigel R.; 18 Jul 2011
" HI, I JUST HAD TO THANK YOU FOR THE WONDERFUL SERVICE YOU PROVIDE. I ORDERED A WATER FEATURE FROM YOURSELVES ON WEDNESDAY AND IT ARRIVED ON THURSDAY MORNING. WE ARE VERY PLEASED WITH IT. IT LOOK REALLY NICE." - MR R. M.; 18 Jul 2011
"Thank you for your very quick service and excellent product. My Advanced Portable Sonic Dog Repeller arrived the next morning. Within half a day my Cairn terrier was no longer barking at everyone who came to our door. Using this product with verbal commands has completely changed both our lives. Highly recommended." - Jean B. Somerset.; 18 Jul 2011
"... I would like to say the awning was better than i thought, It was delivered in 1 day and put up the same night within 2 hrs and works very well. Good adjustment on the tilt and effortless to operate
I will be ordering another one for my sister." - j W.; 12 Jul 2011
" hi becky replacement arrived today the workmanship is as good as the previous two very satisfied thanks for your help my party will go ahead with a nice garden will recomend you guys to others" - angela h.; 12 Jul 2011
" ... My order arrived this morning as specified - a very fast delivery Many thanks to the team involved and to the FedEx driver - nice to see a smiling face. I will have not hesitation in making recommendations" - R K A.; 12 Jul 2011
" Hi all, my Garden Edging arrived safely yesterday within 24 hours of placing the order. I am most impressed with your service. Thank you very much. Regards" - Norman; 12 Jul 2011
" Thank you very much for great customer service - we are extremely impressed - as we have been with all dealings with Primrose.
We will be so happy to see the fountain working again. Thank you again" - Duncan P.; 12 Jul 2011
" Just to say thank you for your prompt delivery of the green and white awning and bag which we ordered on Sunday evening and which we received this morning July 5th and the instructions was easy to follow we think the cover bag is a good idea the awning was put up within 2 hours with ease and I would recommend your products and your web page was easy to follow with prices included" - Pamela R.; 12 Jul 2011
" Many thanks the new air pump arrived today and it is a big improvement on the old one, it ran straight away, was very quiet and had put right many of the features that I thought were not good like the air inlet could have let rain in.
I must also thank you for your excellent after sales service which is the very best that I have ever received, and as I am just about to celebrate my 75th birthday I have dealt with many firms in the past. So I thank you again and will have much pleasure in recommending your firm." -
Roy C.; 12 Jul 2011
" Dear Sirs I would like to thank you for your fantastic service, my order arrived the next morning, you cant get better than that. Well done. Regards" - Terry B.; 12 Jul 2011
" Just to let you know that my order was delivered this morning and I have already used the pond silt remover - all within 24 hrs of placing the order!!!! Very many thanks for your prompt service. Excellent. Regards" - Bill M.; 12 Jul 2011
" I received my oxygenator yesterday TE4051. I am delighted as are my fish, they are so much more active and love swimming through the bubbles. Thank you Primrose for a very swift delivery despite the item being out of stock when I ordered. I will order again, great service." -
Janet B.; 12 Jul 2011
" Dear Rob
Thank you for being so understanding, your service is exemplary!" - Derek P.; 28 Jun 2011
"....I would like to thank you for the outstanding customer service provided. The level of professionalism was excellent at all times with all members of your staff that I talked to, and in particular from Craig who was extremely helpful and polite in every telephone conversation I had with him.
It is so refreshing to deal with a company like yours, keep up the great work !
I would be very happy to highly recommend your company in the future, and for all, or parts of this email to be used on your web-site under the testimonials page, or in any other advertising means. Yours sincerly," - Christine.; 28 Jun 2011
" I received the renaissance garden mirror today, I was very impressed by your quick delivery, and your wonderful packing of the item which arrived safely.
Thank you for your communication at every stage throughout this order. Hope to purchase from you again. " - Christine H.; 28 Jun 2011
" Dear customer services , I have at last put up the awning I bought from you in feb this year, I must say how happy we are with the quality and the look of it now its up [worth waiting for] just like to say thank you once again for your service you have given us ,will definitely recommend you to my friends in the future. Thank you once again ." - Doug W.; 28 Jun 2011
" Just want to say thanks for the efficiency and quality of your service, my new canopy was there waiting for me when i woke up this morning!
Your team have been ever so helpful with my unusual situation , and made me feel like a valued customer. Will definitely use again!" - Tina P.; 28 Jun 2011
" Many thanks for a very prompt service, ordered at night 21st delivered 23rd, exactly as described." - Michael S.; 28 Jun 2011
" i wanted to email you to say what an absolute fab service you provide. The product is excellent and the delivery service is suberb. thankyou " - Daniel T.; 28 Jun 2011
" Thank you so much for providing such exceptional customer service in response to my moaning!
You now have a very happy customer who will be back to shop with your company again. Many thanks again ." - Alison N.; 28 Jun 2011
"Hi Ana
Thank you very much for all your help last week - the replacement fountain arrived within 2 days for which I am most grateful and absolutely delighted!
... I will most definitely come back to your web-site when I need more garden things as I notice you sell lots of sundries as well. I have been telling my friends about your excellent service (its no wonder the high street is going down the pan!?) and have encouraged them to look at your web-site.
Thank you once again....and good luck for your future success - you deserve it!!
Regards" - Vivienne; 20 Jun 2011
" Thank you for the strawberry and herb planter which arrived this morning. I am absolutely astounded that customer service like this still exists. I really am very impressed and will certainly know where to come in the future, and hopefully bring a few friends along." - Mervyn F.; 20 Jun 2011
" Dear Andy,
Thank you for your prompt and courteous attention and very satisfactory conclusion on this matter.
I will have no hesitation in using your company again and telling my friends of the excellent service that I have received from you.
Regards" - Bob J.; 20 Jun 2011
" Thank you for your excellent service, the replacement arrived today 17th. I have no hesitation in recommending your company to my friends and associates. Once again thank you for your excellent service. Regards" - B.J.; 20 Jun 2011
" Very prompt delivery, delighted thank you, two happy babies!! Kind regards " - Margaret; 20 Jun 2011
"Thank you for the excellent service they arrived the following day after ordering - will not hestiate in ordering from you again. Once again thank you" - Dave T.; 20 Jun 2011
" Marcus
Many thanks for the new mole repeller received today. I appreciate the speedy response and will recommend this company to friends and relatives." - Bridget K.; 13 Jun 2011
".... the clock has arrived! Well done to you for sorting it out and well done, too, to Primrose for great service!" - Gillian W.; 13 Jun 2011
" Just to say the replacement chimenea has arrived intact. We are delighted with it and very pleased with the wonderful customer service we received. Thank you very much" - Shirley S.; 13 Jun 2011
" Just to say the replacement chimenea has arrived intact. We are delighted with it and very pleased with the wonderful customer service we received. Thank you very much" - Shirley S.; 13 Jun 2011
" The above order (fence spikes) arrived early this morning. They are just what I wanted. Thank you for a very good and quick service." - Pauline W.; 13 Jun 2011
" Hello I rang earlier to thank you for my order !! It must have arrived after 6am and I did not hear it,, I was so impressed by speed etc,,
Thank you SO much !! You are Miracle Workers !!!!Pity not more like you !!!" - Belinda; 13 Jun 2011
" I would like to say it has been a pleasure purchasing our Hedgehog clock and thermometer from your company,i ordered this item on Thursday and it came at around 9am Friday morning.Superb service and the clock looks superb and i would definitely recommend your company to everyone good quality items and first class serice." - M S.; 13 Jun 2011
" My new terra - cotta cascade is now in the garden and it works like a dream! I have had a similar cascade for many years - not one of yours- but when it finally ceased to work I saw your site and went for this. I have to say that this is far better than the previous one, this even works when there is no sun! How do you do it? Also the service was excellent and so friendly. I spoke to two people on the telephone and I very much appreciated how clearly they spoke and gave their names, it was a really personal service. Thankyou very much." - Valerie S.; 13 Jun 2011
" The replacement birdbath arrived yesterday. It is now assembled and working fine. Thank you for your excellent service." - Linda I.; 13 Jun 2011
" Many thanks for your prompt response and sending another fearure out so quickly - it arrived yesterday in satisfactory condition. Again, many thanks for your help in this matter," - Mark H.; 13 Jun 2011
"Thank you
Just received my order and I love it.
I put it in its location and it looks wonderful.
Thank you for the speedy dispatch and delivery."
Julie H.; 07 Jun 2011
"Thankyou , Has arrived today at 11am . You have a wonderful delivery service 2nd to none , Regards" - Robert; 07 Jun 2011
"Hi...
Many thanks .. have now received the aerators ..
your service is outstanding.. Thankyou...
Regards" - John; 07 Jun 2011
" I can confirm that I am in receipt of the order and have checked the contents.
Everything appears in order and will advise you of any faults found when the awning has been installed (anticipated Friday this week).
I am most impressed by the speed of delivery and will have no hesitation in recommending your company to friends if the are seeking the type of products you supply. Many Thanks" - Muriel.; 07 Jun 2011
"Thanks for the great communications. Hopefully will do business in the future." - Colin; 07 Jun 2011
" I just wanted to pass on my thanks for my delivery yesterday!
I ordered a Lionhead Fountain from your website to replace an identical one which had cracked due to the bad winter, (yes, I will remember to drain this one and pack it with bubble wrap this year!)
I am so pleased with the whole transaction, from the initial ordering to the quick delivery -everything was perfect!
I was able to use my original pump so all I had to do was put the new one in the old ones place and fill it with water!
I will certainly be a returning customer and shall recommend you to anyone I can!
Top product from a Top Company!
Many Thanks again!" - Lesley M.; 07 Jun 2011
" This order arrived early this afternoon, the delivery driver rang this morning to check our
where-abouts and told us he would arriving with the goods around 1pm to 2pm. We are very pleased with the hurdles.and the excellent service from your Company and the delivery company,many thanks." - David GJ T.; 07 Jun 2011
" Thank you very much for the pompt way you dealt with my order, which I have received today. This is much appreciated...thanks."; 07 Jun 2011
"We received our order today, thank you, we are very pleased with the product. We shall certainly recommend you and also purchase from you again. Regards," - G. D.; 07 Jun 2011
"The awning has now been fitted and is working perfectly. I am highly impressed with the quality of the awning in comparison to the low cost, and, the speed at which you respond to fulfilling an order. Best Regards" - Muriel.; 07 Jun 2011
" Excellent service. Detailed information on web site, and easy to order. Fast delivery. Product as described, and easy to lay (roll a path). Would certainly recommend Primrose, and will return to them for garden products in the future."; 07 Jun 2011
"Thank you for the product, it arrived very quick, since placing the advance whole of house mouse and rat repeller I have not witnessed any field mice in my property. Thank you once again. Regards" - Phil W.D.; 07 Jun 2011
" Thankyou for your brilliant service I received today. Without a doubt I will be back in a couple of weeks for another Fox Repeller, so I have two in my garden. Thankyou both for your lovely kind service. Kind regards" -Jennie B.; 07 Jun 2011
" Many thanks for the delivery which arrived this afternoon, Tuesday.
This is just what I am looking for, so that I have no worries about my greenhouse plants
whilst I work away from home at times.
Well packaged and delivered. Cheers!
Thank you," - David H.; 07 Jun 2011
" Just to let you know, the wall mirrors were delivered this morning, and we are delighted with them! Fantastic value! Excellent Service! I have you now as one of my Favourites and would not hesitate to do business with you again and recommend you to my gardening friends.
Many thanks." - Anthony W.; 07 Jun 2011
" Just a line to say thank you for an excellent service, I placed an order no xxx on Saturday, and although it was the Easter Holidays, I was very surprised and pleased to accept delivery of my awning today. and would be pleased to recommend your company to others." - Kath P.; 07 Jun 2011
" Thats a shame but in the circumstances I would be happy to receive a refund. Thank you for your kind consideration in this matter, as a Customer Service Dept you are excellent. Regards" - Malcolm W.; 07 Jun 2011
" I left my feedback and would like to thank you and teh company for the exceptional service we received, I am now recommending everyone who loves gardening, to use you, as I find your company to be very good. I like the fact that you keep your promise and deliver exactly as you promise, very impressed. Thank you once again" - Lara M.; 07 Jun 2011
" Just a quick e mail to let you know that the Buddha arrived safely today!
We are so pleased with it, and are very impressed with the efficiency and speed of the service we got from your company!
We will be recommending Primrose London to all our friends and look forward to shopping with you again soon." - Trish L.; 07 Jun 2011
" we just wanted to thank you for the prompt delivery of our wall fish fountain.
As well as being extremely pleased with it , we were also very impressed with the price." - Sue and Geoff S.; 07 Jun 2011
" It was a surprise to have the Garden Track delivered in such a shot time from making an order.
Most suppliers I have used through the internet take weeks to deliver rather than he few days
you were able to achive.
As for the Garden Track it is so superior to what I have had before. I can see it will last me a
life time.
Many thanks you all at Primrose" - Edward R.; 07 Jun 2011
" Certainly not dissapointed, cant wait to fill these lovely planters, you will hear from us again. thankyou. Kind regards," - Mrs JA B.; 07 Jun 2011
" Many thanks, Chris.
I do appreciate the goodwill gesture and your excellent customer services." - Lee H.; 07 Jun 2011
" ... Product promptly delivered; good product; easy to assemble; seems robust; very happy" - Richard B.; 07 Jun 2011
" Excellent service as always ,not the first time I have purchaced from Primrose and it will not be the last. Highly recommended."; 07 Jun 2011
" Many thanks to you for both the item (composter bin) and the speed you delivered.a nice suprise in the Uk nowadays! bye" - john s.; 07 Jun 2011
" Many, many thanks for your swift, efficient and courteous service. The replacement arrived today and is undamaged... Please pass on our thanks and congratulations to all" J & P V.; 07 Jun 2011
" Thank you so much to Primrose and in particular to Andy, for your excellent efficient service.
How nice to be able to actually communicate verbally with a company based here in this country and to have my small problem sorted so quickly
I will certainly be ordering from you again. Good luck to you all." - Dawn C.; 07 Jun 2011
" Dear Sir or Madam, Have received 5ft table and very pleased indeed and thank you for the fast service, will indeed recommend your services. Many thanks," - Mr B.J.G.; 07 Jun 2011
"Laura, i am pleased to confirm the safe delivery of my water feature,may i take this oppertunity to thank you for your prompt action to the problem. "; 07 Jun 2011
" Just a quick note to say thank you so very much for sending my fountain so promptly – it is fabulous! Really pleased with it!!!!" - Mrs Denise W.; 07 Jun 2011
"I recently purchased two packs of garden tracks from your company....I have not yet found the time to put it outside but I have put some of it together to try it and it is so simple to assemble. It is very manoeuvrable and easy to handle and is exactly what I need.
Also I must say that I was extremely impressed with your delivery service, it was ordered about 4pm and arrived early the following day.
It has been great doing business with you. Kind Regards" - Denise B.; 17 May 2011
"Lisa. Brilliant. Many thanks indeed. We would have no hesitation in recommending you to anyone interested in purchasing items from your goodselves.To hopefully avoid any damage being caused to the Water Feature should we have another severe winter I will ensure that all the water is drained off and I will order one of the protective covers through your website. Again many thanks indeed. I cannot speak too highly of the manner in which this matter has been dealt with." Geoff.; 17 May 2011
"May I take this opportunity to thank your staff especially Andy Donaldson for all the help I have been given in my predicament of my monolith slate water feature toppling over, and the efficient and polite staff in your team I have already reccomended you to one of my friends who may be contacting you soon to make a purchase I jest not! Many Thanks " - Andy D.; 17 May 2011
"I have large garden renovation on the go and still have other items to order, your stock is out at present but my first shopping experience with you I simply cannot fault! I shop a lot online and Primrose customer service has surpassed all others I can think of! I will be sure to add to your website feedback." - Jo; 17 May 2011
"I ordered the Otter Family Water Cascade With Lights yesterday at 2.30pm & it arrived safely at 12.20pm today.
Congratulations on your excellent service I will definitely be ordering from you again. Many Thanks " - Chris; 17 May 2011
"Just to confirm I have today received the replacement mole repeller. Many thanks for the excellent service. I will certainly deal with Primrose again in the future. Regards." David P.; 10 May 2011
"I am contacting you to let you know that my two recent purchases were received quickly and in good condition (despite the delays I was expecting due to the many recent bank holidays. I found the whole process of ordering simple and efficient. You staff who dealt with my telephone orders were friendly and helpful. It has been a pleasure doing business with you and I have already recommended you to family and friends. Regards" - Ann M.; 10 May 2011
"I purchased 3 x 3 metre lengths of the roll out plastic path which was delivered the next day - very speedy efficient service.
Assembly was straightforward and I was able to extend the lengths to my requirements very easily. It is robust, light and easy to move and put down and, thus far, is doing all I expected of it. I am very pleased with this product and would recommend it and the service provided by Primrose." - David S.; 09 May 2011
"Just a short note to say thank you for the fast and efficient service. The compost container arrived just after lunch and is now made up and awaiting a permanent site.
Very pleased with the robustness of the container and it looks very neat too! Thanks again." - Alan O.; 09 May 2011
" Your service was excellent. The pump arrived the day after I ordered it as promised and was extremely well packaged. I would have no hesitation in recommending your company. Many thanks." - John F.; 09 May 2011
The replacements arrived yesterday. The packaging was rather battered and bruised courtesy of Royal Mail, but the contents were undamaged and worked straight out of the box.
Now thats what I call customer service. Many thanks." - Graham; 09 May 2011
"I love dealing with this company as they give 100% service all the time, I ordered this item in the afternoon and it arrived in perfect condition the next morning. If you are hesitating about ordering from this company, please dont, they are one of the best online shops I have used in a very long time" - Christina; 09 May 2011
"Dear Primrose,Many thanks for the magically quick receipt of the replacement oxygenator.Given the forecast it will probably be july before I can charge the battery ! Nevertheless thanks again for your incredibly prompt attention,I am very impressed with the service and will gladly recommend Primrose to anyone who will listen! Best regards," - Jerry B.; 09 May 2011
"Hi Primrose...Thankyou very much indeed for keeping me informed as to my order progress.
The rolls arrived safely this afternoon,may i take this oppertunity of thanking you for a great deal from your brilliant company.
I will be keeping an eye out on your website for other fantastic deals,and telling my friends all about you...
Once again,thank you so much. Kindest regards..." - Mary; 09 May 2011
"Thank you for my order. You provide excellent service. I ordered water feature at 2.00pm on friday, it was delivered before 7.30am on monday morning. Delighted with the item will certainly use your site in the future." - John S.; 09 May 2011
"We have had in the past what we thought was very good service from certain companys but yours has got to be the best ever . We only ordered the Brush mat screening on Tuesday morning and it was delivered this morning at 9 am .Thats less than 24 hrs.
What fantastic service, thank you all very much and may you prosper." - Mr R P.; 09 May 2011
"Received our clock today, excellent packaging and beautiful clock thank you so much for the prompt service." - Marion; 09 May 2011
"I would like to take this opportunity to thank you all. I sent an email on Sunday 10th April inquiring the cost of delivery to Northern Ireland. First thing on Monday morning I received a reply. I phoned later that morning and spoke to a very helpful member of staff ,Marcus . He took my order very professionally. I received two emails a few hours later informing me that, (1) my order had been dispatched by yourselves and (2) the Post Office had also dispatched my order. At 1745hrs on Tuesday 12th April 2011 my order arrived, approximately 24hrs later.
I have fitted the awning today Thursday 14th which took me about 2 hours. The fitting / adjusting instructions were very easy to follow as I had to make a slight adjustment to the level of the front bar. The awning has made such a difference to the patio.
I have already recommended you to friends. Once again a very big thank you" - Ian A.; 09 May 2011
"I just wanted to say how pleased I am with my two cat scarers. I had read a lot about these before I bought them. There were a lot of comments about them not being a lot of use. I have to say that I have seen mine in action and they certainly do work and we are cat free near our house, I may have to get a couple more to cover the other part of the garden, because it is quite big. The cats were getting into my house and garage and the smell was awful. So this is just to say thank you." - Pauline B.; 09 May 2011
"It has just arrived. Once again brilliant service. Am very pleased with clock Thank you, Regards" - Pat; 09 May 2011
"Received the new mole deterent today, and it works. Many thanks for your great customer service, and speedy responses." - Giles; 19 Apr 2011
"Hello, may I say what incredible customer service you have offered!! I am very impressed with your speed of delivery...the clock has arrived here an hour ago! Thank you so very much; it is a birthday gift, so I will not test it until my friend has been given it this weekend.
The way you packed it too was excellent, indeed your selling is faultless. So many thanks once again, kind regards," - Linda D.; 19 Apr 2011
"...The meerkat items arrived on Monday 4th April.I am really pleased with both products.... I will be recommending this company to all my friends and family,some of which have already placed orders with you after seeing my meerkats! I have also got plans to order more items from you! Thankyou for such fantastic quality items and a speedy service!" - Mia D.; 19 Apr 2011
"I placed the above order yesterday, p.m. It arrived at 10am today ! Excellent service, please thank those involved. Best wishes," - Tony B.; 19 Apr 2011
"Everything has been excellent right from the initial phone call with a very pleasant cheerful chap to the delivery which was very well packaged and arrived perfect. I would certainly order from you again and recommend to others . Keep up the brilliant service!" - Daphne S.; 19 Apr 2011
" I would like to say a big big thank you for the prompt service you have given me ,I I have not put up the awning yet but will email you as soon as I do , just looking at it it looks perfect for what I want and the quality is great, may I say your staff are so helpful and a credit to your company , thank you once again ." - Doug W.; 04 Apr 2011
"Thank you very much. I got all my stuff yesterday its the second time Ive used Primrose and the service is World Class. Placed my order on Sunday you have checked it , delivery Tuesday. It just cant get any better than that thank you. Best regards" - Richard; 04 Apr 2011
"Hi Andy,
Thank you for my replacement pump that I received today. Can I say the service has been excellent all round and I would not hesitate in recommending your company. Regards" - Dave; 04 Apr 2011
"Just to say Thank you so much! An ideal solar water feature for small garden,can be easily moved for safety (SOLAR FROG WATER FEATURE).
Once I had figured out how to set it up (a little fiddley) it looks beautiful.Can not wait to use it (very cloudy today).
Best of all was-next day service.Will definately use again. Many Thanks," - Anna G.; 04 Apr 2011
"I am just writing to compliment you on the customer service provided by your team.
I purchased three cat repellers from you over the internet and received them within a day or so. Unfortunately one didnt work correctly so I needed to call you. What a brilliant response. After a few questions to understand the fault the very polite young man said that he would dispatch a replacement and that I didnt need to do anything else. There was no quibbling or messing around returning the faulty unit. Just plain good service and excellent customer recovery. The replacement has just arrived, again virtually next day delivery, and it works perfectly.
Although the cats in the area may not share my views, I am delighted. We may even buy some more and we will certainly be recommending you to our neighbours.
Please pass on my thanks to your team for a job well done. Yours sincerely" - Christine W.; 04 Apr 2011
" Dear Craig,
...I would like to thank you for all your excellent customer care and attention that you have given myself, it has been very reassuring to have you look after my problem, taking very prompt corrective action over the problem.
It is rare these days to be able to give praise for good customer service. You are a great credit to your company and I would be most appreciative if you would show this letter to your manager.
All the very best for the future. Regards" - Jeff W.; 04 Apr 2011
" I would just like to say a big thank you for sending my mum some heated gloves. The order has been problematic to say the least. The first pair was a faulty but you were very helpful and dispatched a second pair really quickly. This pair disappeared somewhere at the sorting office after they tried to deliver it. My parents kept going back trying to establish what had happened and you guys stood up and told them not to worry, you would send another pair out to them and handle the claim for the missing gloves at the Post Office yourselves. The gloves arrived the very next day and my mum was very pleased.
I think your customer service department dealt with my parents and myself fantastically and went far beyond many other customer service departments. If I am looking for anything on the internet I now look at your website first to see if you have what I am looking for first. We came to your company by word of mouth and I now know why. I will be passing you name on to friends and colleagues singing you praises all the way.
Thanks again to all of you and have a great weekend" - Marie B.; 04 Apr 2011
"... just want to thankyou for all your hlp during this awkward time and hope you got refunded off your delivery company.
I want to say that your aftersales had ben the best i have ever dealt with. Many Many thanks" - Andy; 29 Mar 2011
" Andy
Very many thanks recomendation comes as A1" - Rhys; 29 Mar 2011
" Order received today. Many thanks for your excellent customer service - really appreciated." - Edwin; 29 Mar 2011
" I have to say I have been very impressed with the service provided by primrose, from browsing your website, contacting customer service with questions before purchasing the product, to a speedy delivery and your quick response this afternoon - thank you. I would highly recommend primrose and would most definitely use you again.
Please do pass my comments on to customer services. Kind Regards " - Jason W.; 29 Mar 2011
" Thank you for your great service, delivery and product. Your website is great, Ordering was easy (we chose to do it over the phone) delivery was great and the product itself is brilliant and very good value for monet - he neighbors are impresed. Installation went without a hitch by following the clear instructions. Keep up the good work and thanks again." - Simon.; 29 Mar 2011
" Thank you, what excellent customer service.
Quite a refreshing change to know that good service still exists, I look forward to using your services in the future and would of course recommend the company for referrals. Regards" - Ed; 29 Mar 2011
"Just a brief note to thank Juidth for arranging the supply of two missing cups. Not only was the original order supplied with startling rapidity but the two missing cups were here equally as fast. Your company deserves to do well and I am sure it will with staff as efficient as Judith." - John R.; 29 Mar 2011
"... the cat repellers so far seem to be working well. We now have three and are very pleased with the results. Regards " - Maureen T.; 29 Mar 2011
" Many thanks for your excellent service, ordered solar pump for pool yesterday afternoon arrived this morning." - WJA.; 29 Mar 2011
"Hi,contacted you yesterday about problem with gloves,replacement arrived within 24hours,very good service A++++++.Thanks " -Colin.; 22 Mar 2011
" Many thanks for the speedy delivery. The awning has been installed and we are very pleased with it. Best wishes" - D O J.; 22 Mar 2011
" Lisa, Thank you, excellent service!! best regards," - Ian.; 22 Mar 2011
" I am just writing to thank you. My sister received her gift on her birthdayand she is extremely pleased with it. Thank you very much for delivering it on the date requested." - Lyn H.; 22 Mar 2011
" Dear Marcus,
I really appreciate this, thank you very much for your help and for your prompt response - great service, thank you. I look forward to receiving the order soon and cant wait to install everything. Thanks again. Kind regards," - Nikki; 22 Mar 2011
" Sorry this is late, but just to say that we are delighted with the hurdles, and with your prompt and efficient service. We received our two hurdles within 24 hours of ordering.
The hurdles are much better quality than others we have seen elsewhere. They are much sturdier than we thought they would be, and they look fabulous.
We will hopefully be placing a further order in the not too distant future.
Thanks again,
Regards, "
Alison and Bill.; 22 Mar 2011
" Dear Andy,
The awning was erected yesterday, and I am pleased to say that no damage was found. It looks very good, and I will certainly reccommend your company to any others who want one. Thank you for your help, Regards," - Gerald A.; 22 Mar 2011
" Dear Becky
...The gloves arrived the next day so again, thank you very much, we really appreciate the gesture. Kind Regards" - Ann; 22 Mar 2011
" Hi Anastasia
Just thought I would let you know ... I saw the delivery man so it all turned out ok....Bye the way thanks for an excellent fast despatch and perfect customer service. I may need to order another :)"; 22 Mar 2011
" Just to say thank you very much for the quick response regarding the missing ground bars for our recent purchase you have been very prompt and it is exactly what we required. We look forward to using the marquee on many occasions. Thank you once again for your efficiency." - Theresa H.; 22 Mar 2011
" i wish to thank you for the quick and prompt service taking my order. the trap is perfect and very sensative, far better than some of the rubbish i have bought before. many thanks" - John (JDC); 22 Mar 2011
" Dear staff at Primrose Blinds,
Thank you for excellent service & product. Our blind arrived on time, is now fitted, and looks good." - V. F. (St. Albans); 22 Mar 2011
" Thank you for your speedy service, most impressive I will recommend you to all my friends," - Carol G.; 22 Mar 2011
" I received my order at 8.30 this morning, I am so pleased with the prompt delivery, the secure packaging of breakable items & the quality of the product, thank you, I will be recommending Primrose to all my friends. " - Lin M.; 22 Mar 2011
" Just received my Advanced Dog Bark Stopper, so pleased wanted to post a testimonial." - John; 15 Mar 2011
"....I might add that the occasion that I did use deterrent when it first worked, I was able to scare off a dog that was being a nuisance to a mother with a little boy. She was quiet impressed. Being over 80years old. I still felt I was able to help my fellow citizens" - Sidney; 15 Mar 2011
" Thank you very much - this has to be the best customer service I have experienced in a long time." - Chris P.; 15 Mar 2011
".....Just wanted to say thank you for a brilliant water feature, excellent delivery and you answered my query E-mail. A customer could not ask for more .Many Thanks , Kind Regards" - James.; 15 Mar 2011
" Would just like to compliment you on the easy, quick and excellent service you provided when we ordered 3 rolls of willow screening, we are very very happy with this purchase. Many thanks we shall be back again if we require further supplies." - Peter S.; 15 Mar 2011
"Just to say a big “thank you” for the fantastic service I have received from your company.
I order a product over the phone yesterday morning and it has been despatched and delivered today. The person I spoke to on the phone was really helpful and to have the product in my possession already is brilliant as it was for a birthday present.
Fantastic service all round. I would definitely order from yourselves again and recommend you to friends & family." - Alison B.; 15 Mar 2011
" Just a thank you for the two awnings i puchased from you ,a 3.5 mtr and a 2 mtr half cassette, delivery was fast and efficient.The quality and finish is excellent.I fitted them myself from your instructions and everything went ok. Awnings look fantastic over my patio. Thanks again" - John; 15 Mar 2011
" Just a thank you for the two awnings i puchased from you ,a 3.5 mtr and a 2 mtr half cassette, delivery was fast and efficient.The quality and finish is excellent.I fitted them myself from your instructions and everything went ok. Awnings look fantastic over my patio. Thanks again" - John; 15 Mar 2011
"Dear Primrose,I just like to say thankyou for my recent order (PR-678837) which i recieved today,this has been my second order from you and it is nice to say what a hassle free and speedy service it has been.I hope to deal with you again. THANKS. Regards" Mr J P.; 15 Mar 2011
"Re...I received it at 1315, in good condition,well done to the staff good service looking forward to O/n ***** when it comes in.
I shall be recommending you to my freinds" - R.D.; 15 Mar 2011
" Thanks for the replacement clock, it all works well. Excellent customer service! Thanks" - Lucy; 15 Mar 2011
"A huge thank you to you for sending the new pump so speedily.....the postman brought it this morning! We have now assembled the new roof etc.,& I AM THRILLED TO BE ABLE TO TELL YOU THAT THE WISHING WELL IS WORKING BEAUTIFULLY ONCE MORE!!
Many, many thanks for all your help!! I really am so delighted to have my gorgeous wishing well back!! " - Kate G.; 15 Mar 2011
Thank you so much for your prompt reply and for arranging to send another pair without the return of the faulty one. I was fully expecting and quite prepared to return them to you. I am so impressed with your excellent service and I wont hesitate to use your company again or to recommend you to others.
It is so uplifting to receive such excellent customer service these days - give yourselves a pat on the back." - Ann; 15 Mar 2011
" Yes the order has just arrived, I have opened it and placed it on the ground roughly where I want it to go above and it looks absolutely incredible., So much so that i will be ordering a second one at the end of the week. one, to over lap the other.
Thank you so much, this has ended literally a ten year hunt !! I can finally throw away the two tatty old sheets that we had sewn together and have long since gone horribly holey and mildew. Hopefully I will speak again in a couple of days.
In the meantime many thanks for your speedy service, greatly appreciated.
regards ,
Allan A.; 15 Mar 2011
" Many thanks for your prompt and efficient response - it is so nice in this day and age not to have to get into a situation where haggleing and
wrangling has to take place before a solution to a problem can be arranged!!
I will definitely be recommending Primrose and its products to all my creature-phobic friends (many many many recommendations!!)
Thank you again,
Kind regards,"
Melanie M.; 15 Mar 2011
"Thanks Andy, Thats fantastic service! Regards" Rosemary; 21 Feb 2011
"Dear George,
Just to say everything arrived safely yesterday. Many thanks for resolving the problem.
Given your excellent customer service I would not hesitate to recommend your company to other people.
Kind regards" - Jane; 21 Feb 2011
"I am amazed you have delivered the goods to me so quickly! Thank you very much indeed." - Richard.; 21 Feb 2011
"Hi, thanks so much for all your help......mole repellent solar now bleeping happily!!! Kind regards." - Carole.; 21 Feb 2011
"Just to thank you for the prompt and very efficient service in which i received my order. I strongly recommend primrose to others." - DAVID K.; 21 Feb 2011
"I had occasion to use my new Warmawear deluxe heated gloves this morning, and my hands – and particularly my fingers – were gently warm. Thank you for an excellent product. Best wishes " Peter G.; 21 Feb 2011
" I have received the new part from the manufacturer, and I would like to thank you for the prompt service which I have received from yourself and your company. Thank you" - Robert C.; 15 Feb 2011
"Hi Andrew
Many thanks for your prompt response, and the efficient way in which the issues have been dealt with.
Once again many thanks." - Peter B.; 15 Feb 2011
"Dear Craig
Thank you very much for your quick and very efficient service in solving my problem. Kind regards" - Maria; 15 Feb 2011
"hi dan,replacement chimenea has been delivered in good condition,thank you for your service, regards," - brian; 15 Feb 2011
"Dear Dan, Many thanks for your very speedy response.
Be assured that with this level of service I will certainly bring more business your way and would recommend Primrose to others." - David R.; 15 Feb 2011
"I just want to let you know that I really appreciate that you have resolved the problem this way.
In fact, having bought from you via internet, I was of course worried that you may be some not-too-reputable company who would just not do anything about the problem having got the money.
Now that I have confidence in your company I can accept this was just an unlucky batch of these planters, and not that (as my partner had put into my mind) you could just be just some "guy" with 1000 dud planters to offload. (I did explain your website looks like a normal company..)
I will browse your products again soon and keep Primrose-London in mind for future purchases.
Thank you again for resolving this and your satisfactory customer service, and I hope the rust/errosion issue on this product line does not give you too many headaches with other customers." - Miss G R.; 15 Feb 2011
"Just a quick email to thank you for your prompt attention in replacing garden track received today all in good order once again delighted with garden tracking and your quick response to my emails." - Kathleen S.; 15 Feb 2011
"I have received the new apir of gloves from you and wish to tell how what a good service you run and haw happy i am with your
customer service policy." - Jonathan M.; 15 Feb 2011
"I feel I must write and thank you for such fantastic service. Having ordered 2 pairs of gloves, they were received within 48 hours of my order. Unfortunately, one pair was damaged. After a quick call, a replacement pair was received 24 hours later, completely free of charge. Thats what I call service. I will tell all my friends about you. Thank you very much." - Diane C.; 07 Feb 2011
"Just a line to say the Meercat family arrived safely and I am delighted with them. A gift for hubby who will get great joy from owning them.
Many thanks. Will have no hesitation in recommending you to friends. Merry Christmas!" - Gwen J.; 07 Feb 2011
"I have just recieved the terracotta outdoor clock and would just like to say thank you so much for your fast delivery especially with all the trouble some parcels are having getting through. I ordered one from a different company which was unsuccessful at fulfilling their obligation to deliver and as I ordered it on the 22nd November had little excuse to blame the bad weather. It was for a christmas present as well. So again thank you, I can now put a present under the tree for my husband. Merry Christmas. From a delighted Customer" - Mrs M G.; 07 Feb 2011
"............................... I decided to risk it and drop in to your address. I am really glad I did. From the first I was met with a smile and a complete willingness to provide service. If I had have called earlier then my purchase would have been waiting for me - but as I hadnt I had to go to your warehouse to collect.
Over the years I have had lots to do with customer service centres and warehouse operations (both as a customer and running them) and I have to say that each and every one of your team that I met were pleasant and helpful; a credit to your organisation. Well done and thank you." - John Morris; 07 Feb 2011
"Fao Matt. I would just like to say the replacement parcel arrived undamaged and everything is ok. Many thanks for sorting this out in quick time." - Shaun T.; 07 Feb 2011
"Hi Lisa. The replacement glove arrived in double quick time,Thank you for the superb service. I wish you a Merry Christmas. Thanks" -
Malcolm W.; 07 Feb 2011
"Just wanted to say thank you for the speedy delivery of the clock, it arrived in time for Christmas and my little boy loves it! I am sure we will order again." - Lindsey S.; 07 Feb 2011
"Thankyou for this. I have never received such excellent customer service - particularly internet which has a bad reputation for after-sales (as you will be well aware). Nice to find a good one!! Thankyou Regards," - Steve F.; 07 Feb 2011
"Thank you for getting the delivery to us, I just love the electronic candles." - Ann P.; 07 Feb 2011
"Dear Christine
Just to let you know I got the replacement and it is in perfect condition, many thanks to you and all who were responsible for getting it to me so quickly, and your business will be recommended by me to others for such good service. Have a prosperous year" - Steve M.; 07 Feb 2011
"Dear Judith, Many thanks as I have just received my Barclaycard statement showing the refund credited back.Thank you very much for your PRIMROSE service,I will be happy to buy from you in the future, Yours Sincerely" - Pat M.; 07 Feb 2011
"Dear Lisa,
I have ordered and received goods from many companies this Christmas but for customer service - Primrose outshines all the others.
I will not hesitate to recommend you highly. - Sue M.; 07 Feb 2011
"Many thanks for your prompt reply to my email. I would be very pleased to accept your offer of a replacemnt for my faulted gloves. It is gratifying to know that firms such as yours look after their customers so well." - Ron A.; 07 Feb 2011
"Replacement table recieved and checked, all in good order. Thanks very much for a smooth and prompt transaction." - Jo R.; 07 Feb 2011
"thank you the chiminea arrived so quickly . I have assembled it so warm and welcoming with logs glowing in it ." Veronica; 07 Feb 2011
" Many thanks Andy. I appreciate the efficient and courteous way you have dealt with this. I would be pleased to do business with you in future should our needs be appropriate." - Christine; 07 Feb 2011
" Dear Andy, we have assembled the feature and it is beautiful. Thank you for all your help and assistance." - Sylvia M.; 07 Feb 2011
" Hi Craig,
This is to let you know the replacements arrived in good order. In spite of the problems, which was nobodys fault,I think the service from Primrose has been good and all your staff involved have been courteous and responded well to the problems. Thank you" - John; 07 Feb 2011
" Thank you for your excellent service. Replacement gloves arrived before I even checked you email. Many thanks and best regards" Nik; 07 Feb 2011
Thank you. I am very impressed with your customer service. Best regards" - Hazel; 07 Feb 2011
" I would just like to thank your staff for their swift and efficient help regarding the missing water tube from one of my strawberry tubs, the missing part was received this morning . Many thanks again for the pleasant manner in which my enquiry was dealt with." - Ruth D.; 07 Feb 2011
" So far the mouse and rat repeller seems to be working. I did see a rather confused looking mouse in the kitchen the day after I plugged it in, but havent seen any since, so keeping fingers crossed it will continue to keep the little buggers away!" - Sophie; 07 Feb 2011
" Hi Marcus, Many thanks for your speedy response and also many thanks for your intent to send a replacement. Would that all companies were as attentive and helpful. Best Regards" - Ray W.; 07 Feb 2011
" Thank you very much for your prompt solution ... your customer care is first class. I look forward to receiving a new working pair of gloves. Kind Regards" - Brian T.; 07 Feb 2011
" Hi Andy, Just to let you know that the clock has arrived safely at my workplace and that all hands are in tact! Hoooray! Many thanks for your patience and your assistance in this matter. Your customer care service has been excellent." - EIRLYS; 07 Feb 2011
"I purchased an ADVANCED SPIDER INSECT REPELLER DETERRENT REPELLENT from you some time ago the one you have on sale at £21.70.
I had a problem with spiders, quite a lot of them. I sent you an email to make sure it would work as I had already bought 3 other types of ultrasonic repellers.
So I just thought you would like to know that after the first 3 weeks I have (and I hope I am not tempting fate) only seen 3 spiders they are I am pleased to say a rare sight. Thank you" - Les W.; 07 Feb 2011
" Ordered 11.30 one day delivered 3 pm next day beat that for service Thank you Primrose" - David; 07 Feb 2011
" I would like to thank you for your excellent service. I ordered the items on Thursday and they were delivered to me on Friday. I have briefly checked the contents and all seem to be in order. I only found your company via a google search for the products but if this is indicative of your regular service then I shall certainly look to order from you again. Many Thanks," - Jim C.; 07 Feb 2011
"Hi. We purchased one of your awnings early this summer and it has made a great addition to the whole look of our garden, given it real star quality. We installed it ourselves with your instructions and found it very easy to do." - Many thanks. Mr Karl H.; 31 Jan 2011
"Many thanks for all your help when I received the incorrect candles last week.
The replacement has arrived and is exactly what my daughter-in-law selected, so we know she will be delighted.
I felt that I was treated in a really helpful manner and was able to stop worrying that things had gone wrong. It is nice to deal with a Company that puts service first." - Kind regards Chris; 31 Jan 2011
"Many thanks and I will certainly deal with you again as your customer interface is bang on the money. Nice to see ethics still exist – thank you." - Mark; 31 Jan 2011
"Hi, i have just received my item that i ordered yesterday (outdoor thermometer and clock for the wall, ) and i would just like to say how pleased i am with it and how surprised i was at how quickly it came............... and i just wanted to say thanks for being so quick and efficient and for not being like other online shops at the moment who seem to be struggling to deliver everything! Kind regards," - Liz M.; 31 Jan 2011
"Thank you very much for your help,I am very impressed with your customer service!" - Lynsay Dunlop; 13 Dec 2010
"thank you for the wizzy quick delivery of my gloves.
my hands will be toasty warm this winter, the only problem is that my toes
are getting jealous!!" - diana g.; 13 Dec 2010
"....what a great service you provide many thanks" - colin; 13 Dec 2010
"Your service at primrose is exceptional in all departments.
I would recomend primrose in the future. Many Thanks" - Neil G.; 13 Dec 2010
"Hello Chris
Just wanted to let you know we have received the goods, thank you very much for your outstanding service and we are very happy with the purchases too, I am sure the recipient will be delighted too Thank you once again" - Annette; 13 Dec 2010
"Received the mole deterrent a little while ago and would just like to thank you very much for your kind gesture and the trouble that you have been to. Merry Christmas. " - Keith B.; 13 Dec 2010
"Thank you so much for the way in which you have dealt with this, its good to know there are still some companies who treat customers well. I shall dig out the cover before disposal. Looking forward to receiving a functional chimenea." - Jane; 13 Dec 2010
"Christine
What can I say? Thank you so very much. Customer service at it’s best!! . Rest assured I will recommend your company to all family and friends." - Hannah; 13 Dec 2010
"Thanks Primrose for such speedy service." - Bill; 13 Dec 2010
I am sending this email to thank you for your excellent service.
I rang your company on Monday morning this week concerning two Advanced Solar Mole Repellers which were faulty. The operator that I spoke to was courteous and efficient. By the following day I had received two replacements!
It is unusual these days to get such good service and I wish to express a sincere thank you. I will continue to shop with you. Many thanks,
David W.; 29 Nov 2010
The instant garden track is excellent, makes it so much easier to walk on the ground where I dont want it to become hard packed. Quick and easy to use, its also easy to take up and place elsewhere. I wouldnt want to be without it. Excellent quality, easy to assemble and dis-assemble. - Elizabeth; 29 Nov 2010
We just had to tell you we are over the moon with The Monolith and kit all now installed and running, looks Fantastic
Many thanks" - Mel and Pat P.; 29 Nov 2010
"Thank you very much for this, it is much appreciated and we shall be sure to order from you in the future. This sort of customer service is what every business should strive to achieve. Many thanks." - Stephen O.; 29 Nov 2010
"Just to say that the Buschbeck masonary grill that you delivered to me in September is brilliant." - John B.; 29 Nov 2010
"Just to say that the Buschbeck masonary grill that you delivered to me in September is brilliant." - John B.; 29 Nov 2010
Hello - just wanted to let you know that the Sonic Mouse Repeller I
ordered from yourselves just yesterday, arrived before 9am this
morning - superfast delivery. Ive left feedback but wanted to thank
you properly and theres never even room in the feedback box! Ive
popped you onto my favourite sellers list. Many thanks again and Best Regards," - Carol-Ann; 29 Nov 2010
I have left feedback but just wanted to thank you for the reed screen
which was delivered today (Wednesday) after my Tuesday pm order!!
It is exactly what I needed and the rapid, free delivery is very much
appreciated.I will certainly be shopping with you again in the future.
Best Wishes," - Jean.; 29 Nov 2010
"This item was a anniversary present for my best friend and she is absolutely delighted with its looks and quality.
I will definitely be using your website again." - David.; 29 Nov 2010
James, Ooooooooooh! Thank you so very, very much. I am most impressed
with your service and extremely grateful. Fingers crossed the next lot are OK." - Lesley; 29 Nov 2010
Hi James
That is very kind of you and much appreciated, great idea and great
product I will happily recommend to my friends." - Dave; 29 Nov 2010
The gift arrived today and my wife was delighted – you wouldn’t have known, but she is a candle fanatic (even makes her own), so these will fit into the house like a glove. Great customer service – well done and thank you!" - Trevor; 29 Nov 2010
"thanku james ........... thay are working perfectly and there is no noise at all.once again thanku for all ur help,i will recommend u to any of my friends if they have mice and how well u rectified the problem i had,thanku,it has been a pleasure to do business with u" - Vivienne; 29 Nov 2010
" Many thanks for your rapid response. I will eagerly await the new arrival. Cant fault your excellent customer service! 10 out of 10" - Richard; 29 Nov 2010
"I have taken delivery of a large compost bin---893 litres. Delivery was prompt as promised.. The product was very easy to assemble and is ideal--so much better than the plastic type. Many thanks--5 out of 5 rating!" - Grant; 29 Nov 2010
"after ordering my awning it arrived exactly on the date i requested (sevice great.) installing went well and it looked fantastic when it was up,My Neighbours were most impressed as well as my family.Thank you ." - Albert M.; 29 Nov 2010
".......I would just like to thank all staff at primrose for the brilliant service." - Lynn W.; 29 Nov 2010
"just a note to say i ordered a meerkat garden ornament yesterday (which was the best price around) and it was delivered this morning-brilliant fast service and a great product at a great price. will definately be using your service again" - michelle b.; 29 Nov 2010
"Hi guys, I am truly impressed by your customer service. By far the best I have ever received on eBay and il be putting that in my feed back! Never had a problem resolved this quickly or with this little fuss. Thank you so much, I really appreciate the gesture. All the best and thanks again." - Tom; 29 Nov 2010
"I used your business for the first time on Wednesday 17 November by ordering the above oder,which arrived earler today as stated. So far I have been very impressed with the customer service received & will have no hesitation in using you again. It is nice to actually deal with a buiness / orgainisation that does what it says with no hassells along the way." - G S.; 29 Nov 2010
"Hi guys, received the replacement gloves and I am amazed how well they work!! Thank you so much for helping me out, I cannot thank you
enough! I work as a motorcycle sales advisor advising on motorcycles and protective clothing. With the cold it comes to a point where
wearing a non protective glove that will actually keep you warm becomes safer than a reinforced glove where you lack control due to
loss of feeling in the hands. I will be recommending these to all my scooter clients suffering from cold hands as I my self do. Thank you
again for your excellent service and I am sure Myself and my clients will be sending more business your way soon. Thanks again guys," - Tom; 29 Nov 2010
"Took delivery of the new clock on Friday, it works great! Many thanks again for everything that you have done. – Excellent!" - Richard.; 29 Nov 2010
"I have been delighted with the deterrent 400 code PB0021 .I had a problem with mice in my loft and two garages and being in the heart of the country my neighbour had a rat problem .However since installing your devices in my loft and one in each garage I have not had any more infestations .They are brilliant ! I have recommended them to some friends" - Sandy O.; 29 Nov 2010
"we are very impressed with both the product and the service you have given 6 out 5. Keep it going. Good luck with your business in the future" - Martin C.; 29 Nov 2010
"What a brilliant service - less than 18 hours from ordering to delivery - fantastic - well done. I went to feedback to write a glowing report but found no feedback is currently accessible for this order. Went out and burned weeds on the patio this morning - great.
I will certainly recommend your service to others" - Alan L.; 29 Nov 2010
"Hi James,The replacement screening arrived mid-morning and was in excellent order.I have started erecting it and I am delighted with the result,I am also delighted with you and your companies high customer service standards which is very refreshing. Once again sincere thanks and kind regards," - Alan.; 29 Nov 2010
"received replacement item, thank you so much, best customer service ever recieved . thanks" - emma; 29 Nov 2010
"once again many thanks for all your hard work in reguards to my damaged water feature,in putting the problem right in such a short span of time,i will let other persons know of your company,many reguards to you and all at primrose," - mr w h. (cheltenham).; 29 Nov 2010
"Just a quick note to say thank you for your prompt and efficient attention to our problem with garden planters. The replacement was delivered yesterday and the other was collected today, despite the dreadful weather conditions we are experiencing up here at the moment. May I say that your attitude and manner towards me from the first phone call was exemplory and I shall have no hesitation in dealing with your company in the future. Thanks again," - John D.; 29 Nov 2010
"Order the Cat Repeller Yesterday (Friday) Arrived mid-morning today(Saturday) Superservice. Thanks a lot. Regards," - Trevor Butler; 29 Nov 2010
; 09 Nov 2010
"Delivery charge very reasonable, especially as the large heavy item was being delivered to hebrides." - Alistair W; 04 Nov 2010
"Thanks again Andy. I would certainly recommend the company for excellent service" - Keith J.; 02 Nov 2010
"HI,THANK FOR YOUR KIND GESTURE AND RESPONSE I MUST SAY
THAT YOU ARE THE BEST COMPANY I HAVE DEALT WITH AND WILL
IN FUTURE AS I SELL ON EBAY MYSELF I THINK YOUR APPROACH TO
YOUR CUSTOMERS IS BANG ON AND IS REWARDED WITH FUTURE
CUSTOM. 10 OUT OF 10. KIND REGARDS" - GRAHAM; 02 Nov 2010
"..........The people at primrose are really good. If you email them, they will respond quickly with an answer to your query. Before buying this unit i told them the problems i was having with the previous unit and they told me what to do and they advised me about this unit before i bought it. I have to say they really do know what they are talking about and they will advise you based on your circumstances. They arent there to get a sale out of you - they just give you the best advice they can I would suggest that if you are having problems that you email them......" - Sean J.; 02 Nov 2010
" For anyone thinking of using this company for the first time, I can thoroughly recommend them. I placed an order yesterday, late afternoon and the product I ordered was delivered by dinnertime today. This is the second time I have placed an order and have had the same response both times. Interestingly, the first time, I ordered from the internet and the second time I ordered by telephone because I wanted some advice. It was good to be able to speak quickly to a helpful, knowledgeable person at the end of the phone. Finally, I was pleased to see that Primrose has not adopted the irritating 0845 or similar numbers that so many companies have these days. It really puts me off as a customer. Keep up the good work Primrose!" - Hannah P; 02 Nov 2010
"Dear Andrew
Thank you, we have received the replacement awning cover and it is perfect.I only hope we don’t have to wait until next year to get enough sunshine to warrant using it!
We are absolutely delighted with the awning and it has made a huge difference not only our garden and patio area, but also to our kitchen which is now a cool haven in the searing afternoon sun.
I cannot fault your products and your customer service is exemplary; I will be recommending Primrose Awnings whenever I get the opportunity." - Linda W.; 02 Nov 2010
"Just to say your service was excellent. I ordered the above on the Sunday
and was delivered to me on Tuesday. Cant get any better than that and the wizard is really good - no more back bending to get rid of weeds.
Thanks again" - Margaret J.; 02 Nov 2010
"Just had to say a big thank you for the outstanding service I have received from your company. I rang at 9 am Monday & by 2 pm Tuesday I had a replacement clock.This kind of service is so hard to find in this day & age. I will have no hesitation in recommending you to both friends & family. Once again thank you. Yours sincerely" - Mrs D. K.; 02 Nov 2010
"Fox Watch for Chicken protection, my chickens have lived happily in my garden free range for 4 years since getting these fox watches, my garden is on three levels so i have three fox watches.I have decided to put them on the perimeter to prevent them entering the garden in the first place. They definately work, I would highly reccomend them and also have them wired as the 9v batteries will ware out really quickly especially if a spider decides to make a home in them, they will wear the batteries out super fast and leave no protection. If wired you can forget about them just check they are still in place. I now sleep very peacefully and dont need tins on my bedroom windowsill for ammonition any more. Compared to electric fencing they are a superb detterrant and cost considerably less than electric fencing which is no good if you have cats. My neighbour down the road does not have one yet and lost 6 of her chickens even when they were locked away. I didnt even lock my chickens away all through the summer,and live next door to woods. I have one on the left side pointing out from the fence, one on top of the shed at the back and one on the right side on top of the fence. What a fabulous product. Thankyou" - Jennifer; 02 Nov 2010
"Hi delighted with service and product, highly recommended." - Mervyn C.; 02 Nov 2010
"Wow all the comments/reviews were right! What an amazing service, well done and thank you very much.
Will certainly be back again in the future. Thank you to everyone involved. Best wishes" - Jenny T.; 02 Nov 2010
"i have received goods i orderd. thank you for your excellent service. " - R.B.; 02 Nov 2010
"Recently I purchased packets of the large, the medium and the small frost protectors. They are superb both in quality and use.
We have a holiday home in Scotland where due to the harsh winters, and the site closure at the end of the season we need to protect a number
of the plants. We tried with various bags from another company and found that they split, both whilst putting them over the pot. but also
when securing same. Unlike yours, there was I regret to say, neither strength nor quality to be had. The fitting of the bags which you provide on plants and in some cases both plant and pot is so easy to do and the click down tie makes it all very secure. In two hours we had covered all the plants we needed to, nor did we have to move the pots into groups to secure the covers. That night we had gale force winds and next morning looked out, with some trepidation to find everything secure, just as we had left it. We did not have to adjust or secure one of the covers. An excellent product, excellent company service which I would recommend to anyone. Purchase without fear, purchase from Primrose with confidence. Sincerely," - Michael G.; 02 Nov 2010
"A fabulous stand-out clock that really makes a statement. Delivered the next day as promised. I was delighted and would recommend Primrose without hesitation." - Alexis T; 01 Nov 2010
"Brilliant at catching the spider, but as someone who is terrified of them I would prefer not to be able to see said caught spider - perhaps an opaque tube would be better.
Also, it is difficult to get spider out of tube once caught, perhaps a reverse action on the motor to expel spider more easily from tube.
" - Anne G; 01 Nov 2010
"Foxwatch - This is the second of these I have bought and they certainly work! The first I put on the front garden lawn which was being dug up continually every night. The problem ceased immediately but the fox then transferred its attentions to the back garden and I have had to place a similar unit there. I have had no further problems since its installation. " - John C; 01 Nov 2010
"i ordered 3 barrels and they arrived the next day as promised. they were as easy to assemble,as stated. very pleased,thank you`s w. dickson." - William D; 01 Nov 2010
"The planter was larger than expected as i telephoned to ask about the size. However, i was searching for the biggest planter possible to replant my banana tree & this is perfect.
The planter is gorgeous for indoor or outdoor use, but will be gracing my tearrace next summer with a magnificent banana tree swaying in the breeze..........
I love it.
the zinc will oxidise in time but that will add to it's texture." - Susan R; 31 Oct 2010
"Im not sure if Ive had the product long enough to comment, but, it does seem to be working (",) I have heard any activity at night now since installing it . Im very happy naturally. Thank you for your success Primrose x" - Susan S; 30 Oct 2010
"No sign of any cats since the fence strips went up in the back garden. Unfortunately the front is open plan!!!!!" - Barry B; 30 Oct 2010
"Quality screening at a very good price. Well packaged and delivered really quickly." - Robert S; 30 Oct 2010
"Prompt delivery, well padded package - and a joy when I unwrapped my meerkats. So lifelike! One went down well as a 50th birthday present and the other is for a friend's 40th. " - Diana R; 30 Oct 2010
"The Dead Fast Greenhouse Sulphur Candle Fumigator did exactly what it said on the tin. We had a few days without rain or mist (unusual in North Cornwall) and were able to use the candle immediately. The instructions were clear and it was all very easy." - Clare I; 30 Oct 2010
"A quick way to eliminate mice from your home and more humane than poison. Easy to use. The deceased mouse can be desposed of straight away. Great gadget." - Vera S; 30 Oct 2010
"very pleased with my recent order would
be happy to order from you again
mr t harvey" - Thomas H; 30 Oct 2010
"I purchased 2 of the medium compost bins - one for new and one for old compost. They were good value, extremely easy to assemble and look good and functional in the veg plot. Delivery was the following day after ordering so all in all an excellent purchase and experience with Primrose." - Stephen W; 29 Oct 2010
"I bought this item as we have had very large spiders in our bedroom and my husband is terrified of them. Since I plugged the device in we haven't seen any spiders in the bedroom or in the whole of the house. I also like that you can test the item is working by pressing the test button on the top of the device.
The only thing is that I can hear the high pitch slightly, but know one else can in my family, but I can also hear bats sonar, so this is probably why I can hear this sound.
Overall I would recommend this item*****" - Karen P; 29 Oct 2010
"I originally purchased the wall and fence spikes to stop the neighborhood children climbing over our newly built fencing.We were so fed up with the daily invasion of our garden I searched on the internet for a solution and came across your company during our search. Purchased enough fence spikes to cover the entire fence from all sides. Wow! No more fence climbers and the cats that came into our garden (which we don't mind)crawl under the fencing instead, when they can be bothered. The cats are getting wise to the spikes and nearly all of them have stopped coming through our garden. We now have the greatest pleasure seeing all the different birds that come into our garden for the feeding boxes and nesting boxes are always busy with robins and small birds.A terrific purchase for lots of reasons.The spikes were great value for money and did more than just keep fence climbers away, they have allowed wild birds to feed and nest in our garden for the first time. The spikes are so easy to fix and cut and I will be purchasing more items from Primrose in the future. Delivery of the items was so speedy, excellent service all round." - Ian K; 29 Oct 2010
"Very happy with radio control clock and will find out this weekend if it works as the clocks are going back by an hour - will it save me having to reset the time!! Very good service delivery as promised." - L O; 29 Oct 2010
"I was very impressed with the overall service. I had just missed the 15.00 deadline for next day delivery, so I received the bamboo screening two working days after ordering, which is very good.(And delivery was free). The product itself was of good quality, and at a competitive price!" - Nicholas W; 29 Oct 2010
"The cat scarers are fantastic, just as described and have solved our problem.
Also, we would like to thank you for the wonderful service and quick delivery!" - Margaret M; 29 Oct 2010
"The willow hurdles look to be an excellent product. Delivery was prompt, too." - Andrew S; 29 Oct 2010
"fantastic prices, great product, and very fast delivery, very pleased with my item, many thanks " - Victoria T; 29 Oct 2010
"The cast iron umbrella stand was delivered promptly, was easy to assemble, value for money and looks very classy." - Robert S; 29 Oct 2010
"Very happy with this purchase" - Tina S; 29 Oct 2010
"Hello,
Really easy website to use. Exceptional value and excellent fast delivery. Very impressed, I will recommend you to friends and family alike.
Thankyou
Gill Anderson" - Gillian A; 29 Oct 2010
"We were amazed by your very rapid response to our order, it arrived just in time to set up and repel whilst we were away fro a week in Scotland! Well done" - John P; 29 Oct 2010
"This is a good product and I would recommend it as a Crime Prevention measure. Excellent service and the items were dispatched quickly." - Peter V; 29 Oct 2010
"I have not seen one spider since plugging in my spider repeller. I am terrified of spiders and feel more secure now . The best purchase i have made for a long time.
Thank You." - Janet B; 28 Oct 2010
"We have only had the mirror a short while so it is still looking new and time will tell how easily it gets scratched!!
Perfect size that we required
We did have to round of the corners and drill holes ourselves as well as buying screws and screw covers so that it is secure and safe for the children (it is in a nursery garden)
The children love it and we have made some very silly faces in it. " - Paula W; 28 Oct 2010
"Extremely pleased with this product. easy assembly and good strong wood. Good price. The only small criticism is the lack of instruction. It is fairly obvious how you put it together but it would be good to be told that there are smaller base planks that go on the bottom for idiots like me who don't bother to check the components before starting." - Carol-ann B; 28 Oct 2010
"seems to work fine, fliushed out all the spiders, no sign of any mice now, next day delivery was excellent." - Terrence B; 28 Oct 2010
"Appears to be immediately effective as there has been no reappearance of the mouse since the device was switched on. Contrary to some reports on the Web it hasn't bothered our dog either." - Nicholas P; 28 Oct 2010
"This product replaces one I ordered last October but it broke. I find the work but only with an extra mouse trap! It keeps the mice out of our farmhouse, however, when the colder weather starts we also have to set a mouse trap.
Service by Primrose is fantastic! Easy website to get round, ordering is a breeze and the post delivers next day and we are near the capital of the Highlands in Scotland - superb!! " - Barbara B; 28 Oct 2010
"The pots looked fantastic and with date palms look even better. Neighbours have stopped to ask where I bought these fabulous looking pots. Well done and thank you." - Jacqueline K; 28 Oct 2010
"So far so good but then now may be the end of the spider season. We shall have to wait and see when they come out again but a week prior to receiving the advance spider repellent, we were inundated like never, with house spiders, and after we started using the repellent no more spiders were seen." - George R; 28 Oct 2010
"This was a gift for my parents who were thrilled, it was delivered next day as promised.
Thank you" - Ruth T; 27 Oct 2010
"Fast delivery, good quality item; am pleased with purchase! Thanks very much" - Jane M; 27 Oct 2010
"Delivery was very quick indeed. I discovered that there were no assembly instructions in the package but Primrose were very quick to e-mail me a copy. Not that assembly was particularly difficult anyway. the bin was easy to put up and looks fine." - Alan E; 27 Oct 2010
Hi thank you for replacing one of the broken willow screenings that i bought from you, it arrived next working day as promised, the fencing now looks great!
Great service I will be recomending you! - Kay B.; 13 Oct 2010
" Just to say many thanks for the quick del of the goods ordered and that they are just what i wanted for my dad he will be over the moon with them as a gift your service is first class. Thanks" - Sandra F.; 13 Oct 2010
"Thank you for your very swift delivery of the Roll-out Garden Track. It arrived next day in undamaged boxes. Being so conveniently packaged and relatively light-weight it was easy to transport to its final destination (in France). It matches the description and is, if anything, more sturdy than I was expecting. It was very simple to assemble and really does mould to the uneven ground on which I am using it. When I have worked out how much more I need I will certainly be ordering another few packs."; 13 Oct 2010
"Just a quick note to say thank you for my petal birdbath, I love it. It
is a birthday gift and I could not be more pleased with it. It looks
great in the garden just waiting for the birds to spot it! Excellent
service very quick delivery, thank you" - Sandy G.; 13 Oct 2010
"Thanks for the replacements. I am charging them right now and I am sure they will be fine. Truly appreciate your response not just because of its speed but also because of the no fuss attitude. Really brilliant! Thanks Take care" - Martin; 13 Oct 2010
"Hi. We purchased one of your awnings early this summer and it has made a great addition to the whole look of our garden, given it real star quality. We installed it ourselves with your instructions and found it very easy to do. Many thanks" - Karl H.; 13 Oct 2010
"An amazing product to take to the arctic with me. Thank you" - Natasha C; 05 Oct 2010
I just wanted to give you some feedback re: the squirrell cage we purchased from you recently (£12.45). To date we have caught 7 squirrells and we are more than satisfied.
It was a good purchase, we would recommend it to anyone.
Many thanks,
Mr Ivor D.; 28 Sep 2010
I would like to write to thank you for what I can only describe as the best customer service I have ever known.
I bought 2 of the "2 in 1 pest repeller" all the time it works it seems to do a great job. On the 2 occasions that I have needed to report that the units had stopped working... I received replacements within 24 hrs of my contacting you by email.
I come from a sales background and I find your services so refreshing that I felt the need to write you this email.
Please feel free to use the entire or part of this email as it suits you in your testimonials, I would certainly nominate you for a customer service award, if there were such a thing.
Many thanks
From an incredibly Happy customer.
Mark F.; 28 Sep 2010
Hi thank you very much for all your help received other meerkat a few moments ago (in one piece).Thank you for fantastic service it is very much appreciated.
kind regards - Sally; 28 Sep 2010
I must say a big thank you for the speedy delivery of my order. I was shocked to receive them so quickly.
I will certainly purchase from you again.
Thanks again - Kathleen; 28 Sep 2010
THANK YOU VERY MUCH FOR EFFICIENT SERVICE AND SPEEDY DELIVERY. ORDER ARRIVED AT LUNCHTIME. - ESTERINA E C.; 28 Sep 2010
Thank you very much for my replacement it arrived this morning im absolutly delighted with it and im sure my son will be too as i got it for him to have in his bedroom as hes special needs and loves water and light it has calming effect on him will proberly be ordering more from u cos i also have noticed you stock a mushroom shape type fountain aswell in the next couple of weeks for my living room thank you anyway for your speedy response and the item - fiona; 28 Sep 2010
Thank you for being so quick at resolving my issue. Excellent after sale service. - Mrs K. M.; 28 Sep 2010
Hiya, Many thanks for your quick reply and for being understanding.
Its nice to trade with a great company such as yours!
i look forward to receiving the replacement many thanks - john.; 28 Sep 2010
This is the first time in a long time I have received service like this. Thank you to all involved in dealing with my order. I will definitely be recommending your company to friends & family.
(All the ladies in the office are also well impressed)
Have a good weekend! - Karen; 28 Sep 2010
"Nice little fountain. OK value for money. Delivered quickly. No problems. Thank you!" - Ian G; 27 Sep 2010
"The water feature is a complex design of heavy gauge stainless steel and without doubt good value for the cost. The delivery service is excellent, Many thanks. " - David C; 27 Sep 2010
"Since placing your battery operated mouse deterrant in my understairs cupboard, I have had no further evidence of their presence.I am now thinking of ordering one for my loft.
Thankyou" - Rachel S; 27 Sep 2010
"Goods found to be damaged on receipt. I contacted the customer service department and had a replacement sent out the same day.
Excellent customer service. thank you" - Margaret K; 27 Sep 2010
Cat Repeller 40 (mains operated)
Cats seemed to disappear from the garden overnight. Very effective and good value for money.
; 27 Sep 2010
"I am terrified of spiders and had seen at least six, big ones, the week prior to sending for the Advanced Spider Repeller I ordered it on the on 8th of Septemer and recieved it on the 10th. I plugged it in on the landing and touch wood to date, have beeen spider free. Long may it continue.
Thankyou.
" - A D; 27 Sep 2010
"For the price, you will it difficult to beat. Instructions could be a little more detailed, but even I figured them out eventually! Recommended." - Brian S; 27 Sep 2010
Willow hurdles arrived today, super efficient service, thanks again.
Regards
Garry & Shona McLean; 27 Sep 2010
"Excellent Service from Primrose! Clam shell is not yet instsalled but apart from being quite small I think it will be very attractive.
" - Jane T; 27 Sep 2010
"Living in a thatched property we have always had a problem with spiders as we like to have the windows open at all times. Since having our first spider repeller installed the differance has been amazing so much so that we have purchased a second unit for a outbuilding " - Roy W; 27 Sep 2010
"Great item and brilliant delivery thankyou" - Tracey V; 27 Sep 2010
"The item was even better than we expected and we will definitely be purchasing again.
Thank you" - Marianne D; 27 Sep 2010
"The unit is nice and compact. I will admit that it is used outside. So far the unit has killed two small rats but the larger rat seems to sniff around the unit but not enter it.
Generally pleased with the unit." - Michael A; 26 Sep 2010
"I no longer have rodent visitors ... or spiders in my flat! Best buy this year." - Tara L; 26 Sep 2010
"very please with my purchase" - Ronald N; 26 Sep 2010
"At last a simple tool that does what it says,I no longer have to jump up to deal with big spiders-the wife does it now,delivery time was first class" - Keith C; 26 Sep 2010
"'Silent Roar' worked a charm. A neighbourhood cat had been lurking beneath our bird feeder: we scattered the pellets: no more cat, much calmer birds! Thanks so much!
Kate, Chilton, Oxfordshire" - H. C; 26 Sep 2010
"This azure blue sail has given our conservatory a unique look. The shading the sail gives has been effect in decreasing the glare and allowed us to use the room more during the day. " - Peter P; 26 Sep 2010
"Caught one of the little devils within48 hrs" - Richard R; 26 Sep 2010
"ideal for our our purpose and was delivered as specified well done" - Mary W; 26 Sep 2010
"The service from you was exceptional and I would not hesitate to recommend your company to others. My purchase has been money well spent." - Christine D; 26 Sep 2010
"Really pleased with the fast service and delivery, also the secure package.
Many thanks
" - Mavis E; 25 Sep 2010
"great product - very ornate, solid and good value" - Claire M; 25 Sep 2010
"i purchased the groundhog meerkat and the burrowing meerkat.both items were good value and i was pleased with them.unfortunately the groundhog one was a bit larger than expected but still looks good.the service was excellent and items were despatched quickly." - Ivor K; 25 Sep 2010
"The Led light I ordered was of a very high quality, had metres of cable and was very good value for money.
I own a plumbing company specialising in bathroom installations. I actually installed this light in a whirlpool bath as the equivalent light that is sold in bathroom stores costs 5 times more! The voltage is very low and therefore harmless and the light itself was very bright. If you plan to do this, run the cable through the bath overflow and exit it out the top of the flexi plastic overflow pipe by drilling a small hole in it. Seal it with silicon afterwards.
I was also very impressed by the speedy delivery and I would have no hesitation in ordering again." - Colin M; 25 Sep 2010
"We ordered the first bird bath as a present for a 50th wedding anniversary present to fit between flower tubs in a small garden.
We liked it so much that we have ordered 2 more to give as christmas presents!
All arrived promptly.
" - Gail S; 25 Sep 2010
"Received 2 days before the stock was due in!
so delivery service even better than anticipated.
Haven't put the beds together yet, but well wrapped and look fine.
Will be buying from you again" - Karen C; 25 Sep 2010
"looks stunning maybe would be good if there were different width panels because dont think you can cut down..also you are the best mail order company that have ever used and will always use you from now on..thankyou!!" - Marion P; 24 Sep 2010
"Excellent service from Primrose, just what I have come to expect from you. Many thanks." - Jen S; 24 Sep 2010
"The packaging was the only worry
The product was very good
I need some more and will definatly be reordering" - Simon M; 24 Sep 2010
"To everybody at Primrose we were so impressed with the service we received from you after placing our order we received it quickly we have now got it up and running its lovely we couldnt believe the money we saved with you as our shops were selling it for a lot more, thankyou again we will recommend you in the future yours sincerely L Oakley" - L O; 24 Sep 2010
"it is working fine at the moment no sign of fox mess on our garden or cats or sqirels time will tell." - Barry L; 24 Sep 2010
"The product arrived on time as stated. I have not seen any spiders in the house since. Very happy with what I have bought." - Prachi C; 24 Sep 2010
"The heater works very well and gives out a good heat, it was easy to install." - David R; 24 Sep 2010
"Extremely satisfied - the product was easy assemble and does everything it was advertised to do and meets my requirements perfectly - in fact, being so pleased I changed my plans to use even more and ordered a second supply. Very fast and prompt service - all to be highly recommended!" - David W; 24 Sep 2010
"Very good value for money, prompt delivery and good service. Would have liked to be able to track item from time of order to delivery but not a major problem as the blinds were delivered very quickly." - Theresa L; 24 Sep 2010
"first of all delivery was spot on... the very next day as promised.
So far, so good. Usually by now in the month of Sept i have seen loads of spiders in my house much to my horror. I am absolutely petrified of them, infact its a phobia. Were nearly at the end of the month and so far iv only seen TWO.. i class that as excellent. So yes i am very please with the plug and will certainly recommend Primrose to people." - Sandra D; 24 Sep 2010
"Not sure yet. Only been using it for 10 days. Trying different positions. One isn't really enough for the size of garden (half an acre) but cost would be prohibitive to have 3 or 4!
We have seen one the foxes go past it and react when the scarer went off so clearly it does have the right effect if they go near it." - David B; 24 Sep 2010
"The product was outstanding and it did what it said on the box(excuse the pun) but it worked as it said the moles would increase at first and then go.
That in its self was great but what was even better was the speed I received the product the next day in fact never mind 7 days 14 days and even 28 days from most of the on line companies
^Thank You
D TATE" - Doug T; 24 Sep 2010
"i bought this item for a friend and she loves it its great value for money and easy to install" - Andrew M; 24 Sep 2010
"Acrylic mirror sheet is just perfect!
Also, when it was delivered I was out - and the delivery man very kindly managed to put it over the fence right into my garden through a small gap - I was most impressed!
Everybody at Primrose was very helpful.
Rosie McMillan." - Rosie M; 24 Sep 2010
"Excellent item, very pleased,value for money" - Heather G; 24 Sep 2010
"Excellent service was well chuffed with my purchase!!!" - Anita S; 24 Sep 2010
"The roll out path is just what we needed to put alongside our vegetable plots and we would recommend them for anywhere the grass needs to be protected from wear and tear and you don't want a permanent path.
The service from Primrose was excellent and I would both use them again myself and recommend to others." - Edith K; 24 Sep 2010
"I was a little sceptical when I read the blurb about this product but I had to be seen to be trying to do something about spiders in my house, as my arachnophobic daughter was coming over from the States ! Well well ! Since I installed this device in the house, not one spider has been seen ! Previously, at this autumnal time, they would be doing line-dancing on every ceiling. Amazing !" - Huw L; 24 Sep 2010
"delivered promptly was good having free delivery .have purchased several items from primrose always been satisfied with products" - Robert B; 24 Sep 2010
"prompt delivery,purchased spider repellers twice now and they work,also members of my family have purchased the same product and very happy,i am petrified of spiders and the repellers are worth every penny,make a huge difference to my phobia." - Debbie D; 24 Sep 2010
"The valance is surpurb quality just a shame didn't do one in original pattern!! Had very good service from assistant when making a phone call about a replacement cover for our canopy but because we had brought it before 2007 could not recover it, saying that your prices are so good we will purchase a new one from you in the near future" - Rosemarie B; 23 Sep 2010
"I would highly recommend buying one of these covers for your canopy when new as it is of the highest quality and will protect the canopy from the winter weather.I didn't get mine at the same time and have got some staning on mine which I cannot shift and sadly because I have had mine a few years cannot recover,still you learn by other peoples mistakes!!! " - Rosemarie B; 23 Sep 2010
"Having been married for many years with a husband to sort out the spider intruders my darling husband was tragically killed. Apart from everything else going on I then found the little things (or big things sometimes) like spiders was just something else I couldn't cope with. I bought the spider repellant and plugged it in the same day - have not seen a spider since! I am very pleased with the product and would recommend it and is worth every single penny. I no longer have to sleep with one eye open just in case I am invaded!
Thank you" - Sylvia H; 23 Sep 2010
"Good quality item, looks amaising in the garden. Can read the time, tempreature and humidity from the garden and from inside the house." - Andrew F; 23 Sep 2010
"The bark stopper has worked really well.
I think the neighbours will agree too!!" - Caroline S; 23 Sep 2010
"Very happy - great product/service " - Jane H; 23 Sep 2010
"The fence spikes apear good quality and are very good for the price" - John S; 23 Sep 2010
"Quick delivery and well packed Easy to assemble.Looks great .Not used yet ,cant want till Summer.
Thank you
Jean" - Jean M; 23 Sep 2010
"Very impressed,good quality material.Fits perfect .
Thanks
Jean
" - Jean M; 23 Sep 2010
"Very pleased with the planter and especially with the delivery service.
Thank you very much" - Hope H; 23 Sep 2010
"On sunny days the fish love it.
Helpful and pleasant staff.
Thank You." - Michael B; 23 Sep 2010
"THE UNIT IS EXTREMELY EFFICENT AND WORKS WELL. SOMEONE HAD ACCIDENTLY MOVED ONE OF THE SWITCHES ON THE UNIT WHICH MADE ME THINK IT WAS FAULTY.I CONTACTED THE CUSTOMER SERVICE TEAM BY EMAIL AND WITHIN 2HOURS EVERYTHING SORTED. THEIR RESPONSE WAS TERRIFFIC PITY THEY COULD NOT SORT OUT MY BRAIN SO QUICKLY. GREAT PRODUCT.
GRAHAME FARQUHAR " - Harold F; 23 Sep 2010
"no more foxes or cats - marvellous, thank you!!!" - Gareth W; 23 Sep 2010
"Excellent - prompt delivery by friendly people, easy to instal and look great. i'll email yuo a photo of it in situ if you like..." - Ann K; 23 Sep 2010
"Overhaul i am very happy with the product" - William R; 23 Sep 2010
"Fantastic product at a great price. One pack measured a bit less than 4 metres, which meant that I didn't have enough, but one quick phonecall and the problem was rectified with no hassle at all. Couldn't recommend highly enough for price, quick delivery and excellent customer service! I will be back as we add to our garden, thank you!" - Kerry J; 23 Sep 2010
"I absolutley love my sun shade! I put it up with no complications as soon as i recieved it using your prompt delivery service. My neighbours have all made comments on how it makes the perfect relaxation area sheltered from the sun. I have also made use of my sun shade at night as the perfect evening entertainment area. I wouldnt hesitate to use Primrose for future products. " - Ben J; 23 Sep 2010
"Solar cat scarers only been in service for a couple of weeks but results look good.
What power supply do I need with them please.
Regards
Roy Hammond " - Roy H; 23 Sep 2010
"I love these stylish metal planters, they look great on my patio!" - Charmaine W; 23 Sep 2010
"good product delivered promptly,would certaianly use this company again." - Alan S; 23 Sep 2010
"Excellent service, ordered Monday, delivered Tuesday.
All queries were promptly answered and information provided was very helpful in reaching decision to select Avon Tubes for installation in our new pond.
Feature now installed and enhances garden.
Highly recommended, both Primrose and Avon Tubes" - Hugh M; 22 Sep 2010
"I ordered this late on Tuesday and it arrived Thursday morning. It was simple to install and provided you follow the instructions and give yourself time it makes a professional looking job. I used it to make a border to a path between gravel and lawn...I am very pleased all round." - Angela C; 22 Sep 2010
"Delivered promptly the next day and they are now up and look great. Many thanks" - Kathy C; 22 Sep 2010
"I bought this item as a birthday present for my Dad. He loved it and even better for me is that it came the very next day! Item was well packaged. Excellent service!" - Abby W; 22 Sep 2010
"The item I purchased was a present for someone, but I like them so much I am considering buying some for myself as well!" - Justine C; 22 Sep 2010
"My spider repellers have been great so far, I have not had one since plugging them in and I was getting about 5 big ones a week!
The have even worked on woodlice, i used to get quite a few of those too so great product.
Would definately reccommend them!" - Abigail J; 22 Sep 2010
"Excellent product. Easy to assemble looks fantastic. Already planted up, looking forward to bumper crop next year." - Karen W; 22 Sep 2010
"i found your service very good and also good value for the money we spent.yours k burgess." - Kenneth B; 22 Sep 2010
"Very good what i expected" - Danny H; 22 Sep 2010
"The lawn edging arrived promptly and worked a treat in the garden - very pleased all round. " - Neil P; 22 Sep 2010
"I bought the meerkat family and standing meerkat for a present, I was so impressed both with the meerkats and the speed and efficiency in whjch my order was executed that I then ordered a second set, needless to say I am absolutlely delighted with them. I would certainly recommend 'Primrose' and the goods are exactly as the picture plus excellent value for money as I obviously shopped around!
You will not be disappointed and I hope to purchase other items in the future. Thank you 'Primrose'. " - Ellen H; 22 Sep 2010
"Really pleased with the solar oxygenator. Makes fantastic bubbles, much better than I expected, and my fish are now much happier. Really quick delivery, will definitely recommend to family and friends,
thanx." - Carol S; 22 Sep 2010
"excellent product.looks fantastic. one kit missing wires but fast response from Primrose and replacement wires sent. many many thanks." - Karen W; 22 Sep 2010
"present for mum's birthday - emergency order... birthday tomorrow! item arrived the next day, mother delighted" - Paul A; 22 Sep 2010
"The fence strips have stopped the numerous cats walking across the fence at the bottom of our garden. They were easy to order and delivered promptly." - Sheila G; 22 Sep 2010
"Thankyou for the speedy delivery.
It was packaged well and arrived in good health.
It has been erected on the wall and is just what we required.
Thankyou very much." - Janet S; 22 Sep 2010
"I have used this product many times (Rabbit, Animal Repellent). I have normally had this from Amazon . But
they are to expensive they are £4 more
than you they proud of themselves for
being cheap.But i got a better deal with
you. So Thanks. JOHN." - John O; 22 Sep 2010
"Fantastic delivery, great items, my client loves them" - Dilip L; 22 Sep 2010
"Only just tried it a week but I had a similar one and really just wanted something a bit better, delivery and package was first class thank you " - Maria H; 22 Sep 2010
"Great value, rapid delivery. Best compost bin I could find on the web." - Alistair B; 22 Sep 2010
"It looks really lovely in the garden,we are delighted,also the service was fast also.thank you." - R V; 21 Sep 2010
"really pleased with the rush screen fencing delivery and service was also 10 out 10 will be using you again thankyou" - Paul R; 21 Sep 2010
"Exactly what my client wanted, delivered on time. Great, thank you." - John K; 21 Sep 2010
"I bought the spider repeller about 3 wks ago, Due to being very stressed over the amount of huge spiders I was having (16 in 10 days). Since buying the spider repeller I haven't had any spiders and have recommended the spider repeller to all my family and friends. " - Debbie G; 21 Sep 2010
"We were suffering from mole damage to our garden even though I had tried al sortd of powders to eliminate the problem.
We used the solar powered mole repellers
for the first time last week and they seem to be driving the moles away. We have a large garden so we expect to have to use the "shepherding method" you suggest. It seems to be working. Many thanks for helping clear our garden. R Dann " - Roland D; 21 Sep 2010
"Catwatch works very well no sign of cats since we installed day after delivery which was very prompt. catwatch installed for 2 weeks now .
additional good newe is that our visiting hedgehog is not deterred. " - David D; 21 Sep 2010
"Great Item, Great Price & Great Service! Thank You" - Alan W; 21 Sep 2010
"Fabulous item - perfect for our little water feature." - Lorraine L; 21 Sep 2010
"We were so pleased with the first two that we ordered another four. They bring an elegant look to our new patio." - David P; 21 Sep 2010
"The customer service after purchase is excellent. " - Sue P; 21 Sep 2010
"the item came in the post quite quickly.
i recently holidayed in a chalet and plugged-in the repellent. what i found was that in-house spiders were coming out from their hiding places (one seemed disorientated and appeared twice....quite unusual) only to be removed but they did not return and no others were witnessed. so i feel that it is doing its job. i am now home and await further pleasing results.
thank you" - Christine U; 21 Sep 2010
"GREAT PRODUCT. REALLY WORKS." - Luiz O; 21 Sep 2010
"So far anti-bark collar has been very effective.Dog barks once or twice then the sensor must kick in and he goes quiet!" - Lorraine A; 21 Sep 2010
"The item I received was excellent and was delivered in the time it stated, so thank you." - Samantha P; 21 Sep 2010
"I have checked out the victorian potato barrels and the bag ones and they look fine. I have bought them to use next year while they were on special offer at what I think is an excellent price in comparison to my local strikes store. Thank you for your excellent service I appreciate the lady I spoke to on the phone who sorted my order out when I got a bit confused with the conputer, we can't all be IT literate !!" - Elizabeth C; 21 Sep 2010
"very good service and excellent product wil ldefinitely be using you again. Well packed too
" - Patricia F; 21 Sep 2010
"Great item, it looks fab on the house wall. I was most impressed with the delivery, I thought it would take several days but it arrived the following day and was exremely well packed. Very impressed. " - Ellen R; 21 Sep 2010
"Attractive product at reasonable price. Delivered quickly. Many thanks." - John W; 21 Sep 2010
"You have a really good company here,good contacts and excellant service.
I bought 2 ,whole house,spider repellants because here in the country we get overrun with them.
Since they have been fitted the numbers of spiders have definately dropped but we still get the odd monster.I would be amazed if it got rid of all the spiders but I,m happy enough so far.
Regards J.Warner" - John W; 21 Sep 2010
"Just as pictured, excellent service" - Kay B; 21 Sep 2010
"Bought 2 intending to give one to my daughter. Although very pleased with mine, no spiders in bedroom since starting to use it, I do have to turn it off before going to sleep as light keeps me awake. Unfortunately my daughter and grandson can both hear the ultra sound so will be unable to use it, so I will give to a friend. " - Sylvia C; 21 Sep 2010
"very easy to erect, very rigid, looking forward to using it over the next few years" - Ron H; 21 Sep 2010
"Very prompt delivery thanks - and, so far, the mole repeller seems to be working........fingers crossed!" - Pat M; 21 Sep 2010
"What a fabulous service, very speedy!!!" - Lynne W; 21 Sep 2010
"We bought the earlier version of the spider repeller 3years ago and that is how long it lasted,and for those 3years we NEVER had a spider in our house even though we were over run with them before we bought the repeller,when that one eventually broke,2days after it stopped working we saw the spiders return and we were catching at least 2wolf spiders a day! As i knew the repeller worked i decided to pay a little more and buy the advanced version,it came within a day of ordering it and i set it (it comes with simple instructions) and plugged it in,needless to say we are once again spider free and so so happy! I couldnt recomend this product and company enough they are both exellent! I am even going to buy a repeller for my mother as she is terrified of spiders! This product DOES WORK! It is a must for anyone scared of creepy crawlies!!! It also lasts for years so is very good value for money!!" - J A; 21 Sep 2010
"Does what it said in the ad and meets my expectations well. Easy to order and delivery was quick." - David B; 21 Sep 2010
"My daughter lives on her own, so I brought her one and she has used her twice and says it is brilliant. Not had to use mine yet, thank goodness!" - Wendy B; 20 Sep 2010
"the compost bins arrived in a couple of days, and were easy to put up. delighted with them, thanks" - Nicky B; 20 Sep 2010
"I love this - I haven't seen a spider in my house in the past week and half and before that I had 3 huge ones one day after the other!!!" - Karen L; 20 Sep 2010
"Excellent delivery service, although construction is relatively simple, for those not DIY minded, an instruction sheet could be of benefit. Look forward to using your products in the future." - Anthony W; 20 Sep 2010
"Well, I was very sceptical about this product especially considering the price. However, the absolute fear my daughters have of spiders prompted my decision to buy. We were inundated with the massive bodied hairy legged variety of spider for some reason. We were getting up to 8 a day. Three days in to using this product that amount decreased to 1-2 a day until now 10 days later maybe 1 a week. This product absolutely does work. Dont delay, buy today, they are brilliant." - William S; 20 Sep 2010
"Extremely happy with the prompt delivery (ordered Saturday, arrived Monday) of the cat repeller. We bought the product as we noticed a cat suddenly become very interested in our pond! Before we had the repeller, the cat would walk around the pond and put his head into the water. Since putting the repeller in place 2 weeks ago, we haven't noticed this cat around our pond so we are very happy with this product." - Carla E; 20 Sep 2010
"Hi just like to say thankyou for the prompt service,packed very well easy to put together and we love it.
will be using your site again thankyou " - Maureen P; 20 Sep 2010
"Collar has reduced the dogs barking greatly" - Jennifer C; 20 Sep 2010
"Advanced Cat Scarer:
Since installing this device I have only seen one cat. He proved the point by immediately jumping back over the wall - Haven\'t seen him since!! Many thanks for a good result and your excellent service.
Vic
Cheshire" - Vic M; 20 Sep 2010
"These were a gift to my son as he and his family moved into a new home. I have seen photographs of them constructed in position and heard no complaints about any part of the process. Only time will tell how they work as composters.
" - Susan R; 20 Sep 2010
"I absolutely love it, it has revolutioned my life, I havent even cooked on it yet!!!
Its as close to a real fire that I am gonna get living in a flat in central london. Would like more information on how to use it for cooking. hoping to use it like a pizza oven??
My partner assembled it easily (cos he is smart like that). delivery was quick. will update you when i have actually cooked something on it!" - Maxine B; 20 Sep 2010
"product as advertised and delivered on time. Very good. " - Graham A; 20 Sep 2010
"Very quick delivery item was very easy to assemble so far having used it for over a week moles are still present but the mole hills are becoming less frequent so hopefully its working fingers crossed!!!!" - Deborah P; 20 Sep 2010
"Really impressed with the speedy delivery of this item, which arrived well-packaged. The instructions are easy to follow.
I've not had the item long enough to gauge its success rate, but as it was acquired in peak spider season, I have to say, I've not seen one yet. I bought it on the recommendation of other reviewers. So far so good..
" - Jennifer E; 20 Sep 2010
"This is excellent value compared to other similar products available (which I've tried!)
I have used this in my office. 2 monster spiders have been terrorising me and my colleague, but having encouraged them off the premises and used the spray, there have been no come-backs.
I used the spray in an area where those spindly long-legged harvester spiders hang out and they have now disappeared.
No foul smell, good spray action and it really does seem to work." - Jennifer E; 20 Sep 2010
"i didnt think it was going to work but i wouldnt be with out it now
It only took a few times of him barking and then he stoped now he doesnt have to wear the collor thats after only 1 week" - Cheryl H; 20 Sep 2010
"Works 'quite' well..... but not perfect.... nice and unobtrusive though so definitely worth a try if you're having problems with foxes" - Tania B; 20 Sep 2010
"Well-described, amusingly packaged, rapidly [next day] delivered, and on guard in our lawn in less than 24 hours from my realising that the seasonal invasion was putting out feelers again [two weeks ago ?]
First mole-hill is the only one, until a rogue burrower tried again yesterday. We moved the bleeper, and expect bags to be packed and evacuation to take place underground as we speak. High hopes at this stage" - Simon T; 20 Sep 2010
"Insufficient time to evaluate fully. However mole activity does seem to have reduced for the moment. Solar cell apparently requires a good deal of direct sunlight in order to re-charge so as to give noticeable vibrations." - James M; 19 Sep 2010
"very good product and a very fast efficent servis" - John H; 19 Sep 2010
"have not been using it for long but did have one big spider in my sink since its been on also if you have young children they can hear the noise it makes adults cannot i have to switch it off when my grandaughter comes as she says she can hear the noise " - Christine B; 19 Sep 2010
"Fast delivery and easy to install." - Jo-anne E; 19 Sep 2010
"The Advanced Whole House Rat and Mouse Repellent has been excellent. After about an hour after we installed it, the mouse we had came out and we have never seen it since. Tried traditional traps for weeks with no results. Highly recommend. Ordering was very easy, product came very quickly - will definitely keep Primrose in mind for any future needs. A. Stewart, Scotland" - Ann B; 19 Sep 2010
"So far, I have had no more sightings of the mouse. I am currently chasing a rather large spider with the second Advanced Rat and Mouse Repeller! But I am delighted to find something that seems to disperse rodents humanely" - Carolyn W; 19 Sep 2010
"The items that I have bought for my garden from Primrose have been greatly admired by friends all asking where I had purchased them from.
I can honestly say that the quality and value are excellent, the delivery time was excellent and their customer service dept where very helpful.
I and also my friends will be buying from Primrose in the future." - Marie M; 19 Sep 2010
"Only had it for a couple of months. But it is working fine and was very easy to setup.
Delivery was quick. The only bird we've seen using it yet though was a pigeon which was fat enough to fill the whole bath." - Ron E; 19 Sep 2010
"Having had a lot of problems with foxes messing on the garden at night I ordered a cat repeller some time ago and was so pleased with the outcome I ordered 2 more for friends who had the same problem.
The repellers are easy to assemble and unobtrusive in the garden. It does not appear to affect the cats and dogs of the neighbourhood unduly." - J B; 19 Sep 2010
"I am very pleased with the water feature, it really looks nice and a few people that have seen it have said that they like it.
Many thanks for quick and excellent service.
Nia Hewitt" - Nia H; 19 Sep 2010
"the response to my order was excellent the items came very quickly, they have been plugged in but I cannot yet comment on their reliability as it is too soon -I anticipate they will work and will be great" - Jill M; 18 Sep 2010
"The catwatch appears to be keeping cats away from the area we are trying to protect.
The item was delivered within 2 days of ordering.
I am highly satisfied both with the purchase and the service from Primrose" - Roger L; 18 Sep 2010
"Two weeks from buying this product it appears to have done the trick and the moles have moved on! thank goodness. It is something we can just keep now should we need in future. Well worth the money.
The product arrived the day after we ordered - very efficient service - will definitely use the company again and will recommend to friends/family. Thank you very much." - Sheila M; 18 Sep 2010
"It has certainly worked in keeping badgers and cats off the lawn and flowerbeds. Now I need more of these sonic devices to counter the badger tactic of going around them! Three more on order!" - Ivor M; 18 Sep 2010
"It should have a handle extension, and you should be able to operate the door by having a concentric tube as rotational lever operating the door.The lever and supporting tubes would have to be at the edge of the housing. This way you dont have to get so close to the enemy.
Better than the suction and the soft brush systems." - Tim P; 18 Sep 2010
"Seems to have done the trick - even the neighbours have noticed the difference!" - Geoffrey D; 18 Sep 2010
"We have just moved to the house of Spider! I can't stand them, the spider repeller has definitely made a difference to the number of spiders we have in the house, they haven't vacated completely, but the amount of giant ones has significantly dropped and it has given me the confidence to now walk around without my shoes on!!
Sue Kearney" - Sue K; 18 Sep 2010
"Very pleased with the Victorian Bird Bath Water Feature and it looks great in our garden.It was despatched very quickly even though I placed the order at the Bank Holiday weekend.I would definately recommend your company.
Kenneth Sims" - Kenneth S; 18 Sep 2010
"Attractive good quality Zinc Planter - Dark bronze cylinder. Arrived very quickly after order was placed. Very pleased." - Sue T; 18 Sep 2010
"Sprider repell
It's difficult to rate this yet....delivery was good and so was packaging....still seem to have loads of spiders but wonder if the machine is driving them out of the corners...is making them angry tho....one bit my son when he tried to thro it out the window!!!" - Pj S; 18 Sep 2010
"The picture does not do it justice...the clock is so nice and beautifully presented in a secure box...this is for my dad's 80th b/day so havent used it yet but have every confidence that it will be a hit.." - Judith S; 18 Sep 2010
"THIS COLLAR IS FANTASTIC. MY DOG DOES NOT LIKE IT AT ALL. IT DOES THE PERFECT JOB IT IS SUPPOSED TO. ABS BRILL . DEF ONE WAY TO STOP HIM BARKING." - Jacqueline F; 17 Sep 2010
"The sail shade's simplicity made it such an attractive and preferred solution for our needs. We improvised two clothes poles in situ which were conveniently displaced, painted them up in a bright colour and used them as a fixture for two corners of the shade.
The sail shade is attractive and easy to errect and covers an adequate space for garden dining or party events. Since we bought the kit at the end of the season we havn't had time to aquaint ourselves with its full potential. However, we look forward to the summer of 2011." - Alistair A; 17 Sep 2010
"It seems to have worked so far although I think at first it flushed all the spiders out! I had to deal with no less than 4 horrible, hairy black ones in the first week! But now there are no spiders near it." - Karen S; 17 Sep 2010
"Excellent service. Product is perfect for our needs. Very easy to erect and dismantle given we're using it on a sometimes windy beach.
Regards
Jennie" - Jennifer H; 17 Sep 2010
"In my opinion your Fox Repeller has proved to be excellent. I have been suffering with an inceasing number of foxes in my garden, leaving filth and debris behind them. I have no wish to hurt these animals but your reppeller worked from the the minute I installed it in my garden and have had no fox problems since. Thank you very much for a thoroughly succesful product." - Peter R; 17 Sep 2010
"I live in a farm house , next to some disused barns so mice and rats are numorus since using this deterant and I now have three in the house and adjacent caravan I have not had a singe mouse in the house, although I have had rats trying to nest in my car engine. Please let me know when they invent one to work off the car battery David Ray" - David R; 17 Sep 2010
"Great product, no more holes in my lawn from foxes digging. Very pleased would recommend this product every time." - Dorothy B; 17 Sep 2010
"I HAVE HAD A PROBLEM WITH CATS FOR SOME TIME.THEY WERE AFTER MY BUDGIES,DUCKS AND CHIPMONKS ALSO USEING MY BACK GARDEN AS A TOILET.
I THOUGHT THIS WAS TO GOOD TO BE TRUE. I THOUGHT ABOUT GETTING ONE FOR SOME TIME.I TOLD MYSELF IT WILL NOT WORK. 2 BUDGIES DIED BECAUSE OF THE CATS. I HAD TO TRY SOMTHING. I WISH I HAD GOT THIS CAT REPELLER SOONER. WITH IN NO TIME THE CATS STOPPED VISITING MY GARDEN. I HAVE ONLY HAD THIS FOR 1 MONTH IT STARTED TO WORK WITHIN THE FIRST WEEK.
I WOULD RECOMMEND THIS IF YOU HAVE A CAT PROBLEM." - John H; 17 Sep 2010
"I HAVE HAD A PROBLEM WITH CATS FOR SOME TIME THEY ARE AFTER MY BUDGIES,DUCKS AND CHIPMONKS AND USEING MY BACK GARDEN AS A TOILET.
I TOLD MYSELF THAT THE CAT REPELLER WOULD NOT WORK .HOW WRONG WAS I.
I NOW HAVE THE SOLAR CAT REPELLER THATS FOR THE ROOF OF MY AVIARY. IT STARTED TO WORK WITHIN THE FIRST WEEK. NO MORE CATS.
I WOULD RECOMMEND THIS. IT DOES DO WHAT IT SAYS ON THE BOX. THE CATS STAY AWAY. " - John H; 17 Sep 2010
"we are very pleased with our recent purchase, a cat scarer. It appears to be doing the job admirably." - Anthony B; 17 Sep 2010
"Excellent customer service on the phone, items arrived as stated and quality was better than expected, bought similar inferior quality willow screen from well known DIY store. Keep up the good work, will order from you again and will recommend. thanks, Alex & Michelle Cannon." - Alex C; 17 Sep 2010
"Dear Sir,
Further to my last email regarding the cat scarer.My daughter has pointed out to me that I had poitioned it near to some bushes.It has been very windy here lately and the bushes blowing has kept it in the on position all the time.My sincere appologies for any trouble that I may have caused you.
Yours Sincerely
George Elsom" - George E; 17 Sep 2010
"Extremely happy with my purchase of 1.5m height fern screening. Delivered the very next day after ordering as promised. It was very difficult to find local suppliers who could provide 1.5m height screening - all local suppliers could only supply either 1m or 2m and nothing inbetween. I will certainly visit your web-site again if ever I need any further supplies of screening or other garden products. Thank you for a great service." - Wendy H; 17 Sep 2010
"Only 1 very large spider has been seen in the house since using these. Before there were lots more so although not 100% pefect it is however very good. " - Jeremy A; 17 Sep 2010
"The item has been situated for about 8 days.On day one I had a feline visitor,but nothing since,which is very good.It does exactly what it says on the box.I am a happy catfree customer.Thank you once again.
A.Spiers." - Alexander S; 17 Sep 2010
"First class delivery service.As yet we are not sure if the moles have been defeated but time will tell." - John M; 17 Sep 2010
"item seems to be working so far" - J B; 17 Sep 2010
"The Product does what it says after 4 days my grass and garden are now looking better no holes or any sign of them in the garden now i would recomend this to anyone " - Janice C; 16 Sep 2010
"The delivery was excellent, next day, and i even ordered after 3 pm. As for the item, it takes some time to start working, so I can't say anything yet. It seems like working now!" - Dunja T; 16 Sep 2010
"Arrived promptly and so far the heater is working well. Ask me again in a few months time!" - Helen D; 16 Sep 2010
"I Bought the pest repeller in order to deter what I believe to be a badger which had been digging up a newly turfed lawn during 5 nights spread over 2 weeks.
It's impossiible to know if the repeller is working, other than the fact that there have been no turf digging incidents in the past 2 weeks, though I know neighbouring gardens have been attacked during that period.
I think it is money well spent, thank you
W. Baker" - William B; 16 Sep 2010
"The Cat Scarers I bought seem to be working well and I will be buying two more for the front of our house in the next few days.
Thank you for the prompt delivery.
Derek Riley" - Derek R; 16 Sep 2010
"l ordered the fence and wall spikes and the next day lgot them .l could not have got a better service if l had gone into a shop and got them myself on the day 10 out of 10" - John J; 16 Sep 2010
"To be honest I am not sure, because I was already on the poison route, and this is a large stone house so it is a challenge. They certainly didn't pack their bags and leave the moment I plugged it in, but they may have had young . . . anyway we are currently mouse free [or they have learned to be more discreet], and it may deter them, even if it didn't drive them out, shrieking and holding their tiny ears.
I started out by being quite mouse benevolent, but this passed." - Angela Z; 16 Sep 2010
"next day delivery, caught about 40 wasps
the first day.told all family and friends where to get them from, again brilliant." - M J; 16 Sep 2010
"We ordered 2 solar mole deterrents and received them the very next day. Excellent service." - Wendy P; 16 Sep 2010
"Fantastic delivery turn around, ordered at 13.30 and received the following morning. Would definately use you again." - Vikki J; 16 Sep 2010
"An excellent service delivered on time and at a very competetive price" - Christopher S; 16 Sep 2010
"Absolutely fantastic! MY seven dogs no longer bark first thing in the morning so we are all getting more sleep.
Just wish I had bought it months ago.
Thankyou and I would reccomend it to anyone." - Lindsey B; 16 Sep 2010
"arrived prompt and well wrapped, not fixed in yet, but appears fab.xxxx" - Louise C; 16 Sep 2010
"cat scarer seems to be working a treat, have had no more nasty parcels left for me to pick up since i installed it. would definitely recommend it." - Carmen D; 16 Sep 2010
"We are extremely happy with the product... we havn't had sight nor sound of a mouse since plugging device in ... thank you very much!!!" - Kathryn G; 16 Sep 2010
"Considering the katcha bug is probably made for arachnophobes, I think the handle could have been 12 inches longer!" - C A; 16 Sep 2010
"Very pleased with this attractive item" - Joy C; 16 Sep 2010
"very pleased with the product and service. shall use this seller again. very satisfied customer." - Brian L; 16 Sep 2010
"The brushwood thatch screening was perfect for my needs. It looks attractive and prevents visitors (especially delivery men!) from looking at my dog when she's in the garden, which really upsets her.
Delivery was very prompt too." - Amanda B; 15 Sep 2010
"We had to clean the lawn every day until we received the Cat Scarer. We hav ehad no problem since installing it." - John A; 15 Sep 2010
"Cat repeller 40 arrived on time well packed.
Took five min, to plant in the garden.
NO MORE CATS.
Nice web site easy surfing.
Phil Jones" - Philip J; 15 Sep 2010
"The Chiminea arrived in good time and the service we received was first class. A little bit fiddly to put together and the drawing / instructions are not great but some degree of common sense with get the job done. We used it for the first time a few nights ago at a BBQ on what was a pretty cool evening. It threw out a considerable amount of heat and our friends commented on how impressed they were with it. Overall a great success. " - Carl C; 15 Sep 2010
"Good item competitively priced. Does what it says on the tin." - Carl C; 15 Sep 2010
"excellent product. worked from day 1 havent had any trouble with foxes or cats in the garden since installing it" - Michael C; 15 Sep 2010
"Absolutely fantastic service and lightening fast delivery. Item was amazing and drove those pesky moles out within 2 days.. Will most definitely buy from them again. Thank You." - Gaynor-sophie J; 15 Sep 2010
"Really pleased with item better than expected. It wasnt really promoted that much on website like some features but is the best thing that i could of purchased for the size of my front garden and style. The water tumbling down is quite noisy but that is what i wanted a feature you could actually notice and hear the water flowing it is lovely. " - Elizabeth M; 14 Sep 2010
"I am delighted with it and have not seen the mouse since. would say every home should have one.
Maggie" - Margaret D; 14 Sep 2010
"A robust well-made product delivered promptly from time of ordering. There were some minor discrepancies between the installation instructions and the actual awning model (such as different bolt sizes for altering the angle of the awning than those stated, and these particular instructions could be more comprehensive) but nothing common sense could not overcome. Very pleased with the awning and will order items from Primrose again in the future." - John F; 14 Sep 2010
"Very pleased" - Jeffrey Y; 14 Sep 2010
"Fantastic, very easy to use and even big enough for the horrible, huge spiders we get in our house!" - Jennifer D; 14 Sep 2010
"A beautiful and tasteful little fountain and atonishing value for money. I've seen nothing similar for less than £40 or so!
Delivery was very efficient indeed.
Gerald" - Simon G; 14 Sep 2010
"A great little fountain which does the trick perfectly for our wildlife pond. Very impressed." - Clare P; 14 Sep 2010
"Bought as a present for a friends birthday.
She was absolutely delighted." - Meryl H; 13 Sep 2010
"The operator on the telephone was friendly, knowledgable and polite. The order was despatched as promised, a very high quality of service throughout. I would use Primrose again & recommend them without hesitation." - Lisa S; 13 Sep 2010
"Having bought 2 fox scarers and had them working for a week now I must say that I see no evidence of the disturbance which I was seeing regularly every morning when I looked at my garden.
long may this continue!" - David P; 13 Sep 2010
"I bought this item as a gift to be delivered to my daughter and son-in-law, so I have not yet seen it myself. However, it arrived in time for a birthday barbecue party, and they are very pleased with it.
So, thank you.
Adrienne Hesford" - Adrienne H; 13 Sep 2010
"Lovely bronze chiminea, kicks out serious heat. Although promised delivery next day, they phoned to apologise and it was here next day, otherwise great service and fair value. Would buy from Primrose again." - Marion M; 13 Sep 2010
"fits perfect thank you" - Diane G; 13 Sep 2010
"Well packaged and clear instructions. Easy to set up, but was not clear from the publicity prior to purchase, that it has to be taken indoors for the winter.
Working well and looks nice on the patio." - William R; 13 Sep 2010
"This product does just as you would expect. Weeds were soon distroyed without any of the backbreaking bending and digging. Excellent item. " - Linda M; 12 Sep 2010
"Awning arrived on time as stated by Primrose. Well packaged, instruction was simple and pretty strait forward. Awing was installed by me and friend from next door who previously purchased a smaller 2.5 Mtr awning from Primrose.
The person who sold me the item was very helpful and the cost of the awning is very reasonable. I would recommend primrose to my friends.
I did not have a 14mm drill bit ( I had a 8, 10,12, 13 and friend had 15). it was not Primrose's fault that I did not have the right size drill, however, it might be a good idea to change the design to allow bolts that fit a hole between say 8-10, 10-12 and 12-14, perhaps the customer can be given an option to choose prior to purchasing." - Leroy O; 12 Sep 2010
"delivered incomplete,but you staff could not have been more helpful and the missing items were delivered next day.the
chimenea itself was easy to assemble and looks fantastic. we are very pleased" - Paul R; 11 Sep 2010
"The item arrived in excellent condition and when you said it would. Thank you for an excellent service.
" - Laurence M; 11 Sep 2010
"Delivered quickly - installed quickly - now no more rats - Simples (no meerkats either!!)" - Ivor T; 11 Sep 2010
"Arrived on time, installed really easily and looks very good, giving us more privacy in our garden" - Neil O; 10 Sep 2010
"A definate reduction in fox activity since installing the foxwatch." - John L; 10 Sep 2010
"Cat scarer is terrific! The funny thing was that after we'd bought it, the cat owner put up a for sale sign in the garden!
Maybe the cat told them about this brilliant scarer!
incidentally, the squirrels flee when they hear it too!!
Thank you very much.
Liz Suttie" - Liz S; 10 Sep 2010
"Bought this mole repellent when we came back from holiday to find 4 large mole hills on our beautiful lawn. after ordering it arrived th next day, was easy to install. and at first was doubtful how effective this was as 2 more mounds appeared very close to the repellent.
within 8 days there was no more signs of the mole and now our lawn is back to normal. we have left the repellent sill in the earth, just to be on the safe side for a couple of months.
a great product and would recommend to anyone suffering mole hills. it is cheap easy and safe and does not harm the mole at all, just confuses him and send him off in another garden!!" - Mandy B; 10 Sep 2010
"Accurate description, arrived the next day, clear & easy instructions. Will be getting another soon, to rotate whilst composting." - Andy S; 10 Sep 2010
"An excellent product good value I bought another as a present " - Frederick M; 10 Sep 2010
"Dear PRimrose
The service was very good you sales rep was helpfull and knowledgable and i recieved the good quickly and at a reasonalbe price
thanksyoiu " - Daniel C; 09 Sep 2010
"Works very well with smokeless fuel" - Jonathan B; 09 Sep 2010
"Delivery time was exellent,and we are so pleased with the panel and gives us the privacy where we needed it,also you gave us a call to say it had been delivered as you couldnt find post box. all round brill.thanx" - Vanessa H; 09 Sep 2010
"Delivery was prompt and the screening came well packaged and easy to carry. It has made a huge difference to the look and feel of the garden; a great backdrop for a tropical themed garden room. Many thanks for your help!" - Joanne K; 09 Sep 2010
"Can\'t review the pump itself as it never got installed or used. It was too big to fit into my fountain, on the website, all other pumps had product dimensions except the one I bought so it would be helpful if that info was available." - Vivian B; 09 Sep 2010
"An attractive water feature which suits our pond very well. Also a very reasonable price." - Diane J; 08 Sep 2010
"Couldn't believe how quickly my order arrived. It was exactly as the website described. That's why I keep coming back!" - Debbie F; 08 Sep 2010
"As a terrified lady of spiders I wated not to catch them but for them to keep away, so at a reasonable price I had nothing to loose!
Brilliant!!! I came across just one since plugging the device in. I haven't even seen any annoying woodlice.
I have recomended the device to my friends and family I still can't believe it!" - Janet M; 07 Sep 2010
"A very good item, bought for my daughter who doesn't have mains electricity anywhere near her rockery. The pump gives an excellent water flow, even in dull conditions.
What wasn't obvious from the website is that there is a control knob on the electrics to vary the pump, so there's no need to fiddle with a wet valve on the pump outlet to set-up and adjust the spray - a very good feature.
The battery back-up works perfectly, giving power and lights well into the evening.
Definitely worth paying the slight extra price for this more powerful fountain." - Derek S; 07 Sep 2010
"A good quality item at an excellent price. This was purchased in conjunction with a solar fountain, and the resulting combination, covered with large pebbles, has produced an attractive garden feature, that my daughter was able to install quickly and easily (despite the help of a two year-old and a four year-old!)." - Derek S; 07 Sep 2010
"
Excellent service- the item I requested was delivered next day.
An easy to use product that has been extremely effective in ridding my garden of moles. It took a few wekks of use before the moles disappeared." - Michael W; 07 Sep 2010
"hi as yet we have not been able to use the item, but it lookes really fantastic, and was much larger than we expected which was brilliant, we would definatly purchase from primrose again, the delivery was really fast, and it was great value for money. AMAZING." - Linda E; 06 Sep 2010
"This item is really delightful it makes it a pleasure to sit in my garden." - Christine D; 06 Sep 2010
"I'm very happy with my solar fountain. It arrived very quickly and was so easy to put together that not one swear word was used by my husband!
Thank you so much. I shall certainly be shopping with you again." - Gill S; 06 Sep 2010
"Sometimes things just don’t go as you would expect but it’s how you deal with the problem that really matters; you have been so helpful and courteous I really can’t thank you enough." - Linda Wale; 06 Sep 2010
"Thankyou so much for the replacing my broken Chimenea. My son has now received it and loves his 40th Birthday present.
I must say that the speed of delivery and excellent service I have received has been second to none.
I would certainly recommemd Primrose for customer satisfaction. Thankyou again. Kind regards," June M.; 06 Sep 2010
" Just wanted to say a big big thank you to all the staff at Primrose for the incredible service my order was placed Wednesday morning
and arrived Thursday morning at 9.30 I was amazed. Thank you so much. The lily tabletop fountain looks lovely not tried it yet as its a Birthday gift but I know my daughter will love it." - Lynn W.; 06 Sep 2010
"An easy to search website, enabling me to find the product I wanted quickly. The ordering procedure was quick and simple, right through to payment and despatch details, including a very useful option to give special delivery information. I was also delighted with the product, which was exactly as described and delivered before 9 a.m. on the day following the order." - David from Hitchin; 06 Sep 2010
"Fantastic delivery got the awning today, only ordered it yesterday, fitted it in one hour
my wife is over the moon with it." - Alan Jones; 06 Sep 2010
" I purchased an easy load composter recently and wanted to let you know how delighted I am with it.
It was simple to put together, the slats fitting into place easily. And very easy to load from the grass box or wheel barrow.
I am so excited with it, I show it off like a new handbag!!" - Lois Harvey; 06 Sep 2010
" Thank you very much for your prompt reply and for the instructions. It is so good to deal with such an efficient company!" Julie Walters; 06 Sep 2010
"Placed an order yesterday for a "curious meerkat" and just want to say how pleased I am with the service I have received.
My parcel arrived promptly this morning, the item is absolutely gorgeous and very well packaged. Thank you for such wonderful service." -
Jemma T.; 06 Sep 2010
"The 4-Tier Cascade Solar Water Feature Planter arrived the following day as promised and is fantastic. Luckily, we have had quite a bit of sun in the last week and it is working really well. Thank you very much for your prompt service." - Pamela H.; 06 Sep 2010
"Hello Christine,
The replacement birdbath arrived today. Thankyou so much for all your help and for the prompt response. Your customer care gets full marks!" Best wishes, Joan.; 06 Sep 2010
"Hello Christine,
The replacement birdbath arrived today. Thankyou so much for all your help and for the prompt response. Your customer care gets full marks!" Best wishes, Joan.; 06 Sep 2010
"Dear Andrew,
Thank you for your help it is appreciated. Our lives are so full of people reneging I am quite shocked when someone does what they say.... many thanks from Janice"; 06 Sep 2010
" The 2 "Spider Catchers" arrived quickly and safely today. Thank you for an excellent service and well-priced product." W McL.; 06 Sep 2010
" Hi there, I ordered this item yesterday afternoon and it was delivered at noon today, it took nearly 24 hrs to get here, so there is plenty of room for improvement! Thank you very much for a first class service, something very rare these days. Best regards" - Jim.; 06 Sep 2010
" Just to say thank you for the great customer service, all the people I spoke to were very helpful, we were pleased with the delivery and the products were excellent quality, please could you send me one of your brochures." - Mrs C.; 06 Sep 2010
"my cherubs water feature was just as good as was described on your website
well pleased with it also the delivery time. thanks alot" - Dennis P; 06 Sep 2010
"I recently purchased a water feature and received some exceptional customer service from Emma and Nicola. I cannot thank them enough for going that extra mile to ensure that my order was correct and, for their obvious respect for their customers. What a tremendous change from the normal service provided by a number of other retailers who just about manage to provide adequate assistance. This experience rates very highly in my estimation and I will certainly view the Primrose Web-Site for anything further that I require in this respect. This decision is based entirely on the help that I received with this order. Thank you Emma and Nicola for exceeding my expectations" - Barry D.; 06 Sep 2010
"3.5 m charcoal awning. Competetive price and prompt delivery. Not difficult to install but needs careful planning and 2 people to lift into place. Once up great and easy to use. Recommended. " - Sean L; 05 Sep 2010
"Very competitively priced, well made hazel hurdle." - Esther B; 05 Sep 2010
"We bought this to raise water from our pond into a high level reservoir, from it flows back over a rockfall, and also down a runnel through future plantings.
Its capacity in full sunlight more than matches our expectations." - Julia S; 05 Sep 2010
"Delighted with item, just as described, delivered next day.
Unfortunately there was a slight problem with kinked pipes.
This was sorted out promptly and courteously by Debbie.
Would certainly buy again" - Geoffrey O; 05 Sep 2010
"quick delivery, easy to install and looks great, my garden is now complete." - Dave D; 05 Sep 2010
"Appears to work well and this is the second we have purchased from Primrose." - James R; 04 Sep 2010
"Delighted with my recent purchase as I am with my previous buys." - Bruce F; 04 Sep 2010
"All delivered Ok and it works!!" - Steve P; 04 Sep 2010
"could not be faulted" - Reginald H; 03 Sep 2010
"Bit too soon to tell whether these devices are going to be a total success, but so far - so good. Installed for about a week and no cat pooh yet!" - Nicholas P; 03 Sep 2010
"A fantastic little solar pump for the price. Very little noise & works even in dull light, not like a previous pump from a well known make." - Hayden C; 03 Sep 2010
"Arrived very quickly and looks great" - Geoffrey H; 03 Sep 2010
"Delivery was prompt. The water feature was actuallty a gift for someone else and they were please with it." - May M; 02 Sep 2010
"Excellent prompt and efficient service.
Pump installed and works well.
Thank you." - Terence G; 02 Sep 2010
"
Brilliant service. The pump which was exactly what i needed for the replacement .One arrived perfectly packaged the next day as was promised.although was in no hurry i was very impressed.Will use Primrose again thats for sure.Keep up the good work.
Cheers Eddie B. " - Caroline B; 02 Sep 2010
"Excellent service very pretty thermometer and clock " - Cathy L; 02 Sep 2010
"Dear Sir
May I congratulate you on a first class service my order for bamboo screen was placed at lunchtime for delivery soonest and was delivered a.m. next day it could not have been quicker we are completely delighted and will use your excelent service at any time in the future and would reccomend yourself to anyone.
Sincerely Brian Metson." - Brian M; 02 Sep 2010
"excellent service,speedy dispatch,superb quality" - Kimon A; 02 Sep 2010
"Excellent product, real thing not plastic immitation, fantastic value for money, well packaged, speedy delivery. Absolutely made my mum's 80th Birthday!!" - Janet D; 02 Sep 2010
"I bought the meerkat waterfall and was very pleased with the service i recheived,
the speed of delivery and the price which was as good as i could find anywhere else and better than most. I would not hesitate to use this company again and to reccomend it to my friends." - Michael T; 02 Sep 2010
"Excellent service, prompt delivery, product good value for money. Would definitely recommend you. Thank you" - Jennifer G; 01 Sep 2010
"I ordered my chiminea around 2.00pm and it arrived to Northern Ireland the next afternoon! May I add by a very pleasant young gentleman! A great evening or two has since been had in the garden late evening with plenty of heat from it. We used ordinary fire blocks with a little coal - the heat from it is amazing. Delighted with the service from Primrose and have been passing their web address on to my friends.
Deborah McDowell" - Deborah M; 01 Sep 2010
"Excellent! Especially this time of year when
there are lots of spiders trying to make their home indoors." - Margaret S; 01 Sep 2010
"Delivery was quicker than I expected.The following morning after ordering in fact. The item arrived in perfect condition, and is already doing its job!" - Andrew H; 01 Sep 2010
"The water feature was delivered promptly the next day. Installation was easy although i thought the instructions were very limited and for a person with little electrical or technical knowledge it could have left them a bit confused. Now the unit has been installed it is all we required and makes a very good feature for the garden.
" - Alan S; 01 Sep 2010
"Bought some reed screening which was delivered next day.
The screening was very reasonably priced and perfect for the job intended.
A first class service from an excellent company. Very pleased overall and I will definately buy from Primrose again.
" - Nick P; 01 Sep 2010
"Clock was perfect! Just what the bowls club needed. Excellent service, friendly and helpful call handlers (forgot his name)" - Anthony P; 31 Aug 2010
"Excellent item. As promised it arrived the day after ordering. My wife and I put it together in just under 2hrs even with a break for tea. Building it up yourself adds to the experience. They are nothing like a barbecue, they are works of art in themselves and everyone who has seen it have had nothing but praise.
Weve used it quite a lot and it makes the evening go well in the garden on the patio with the odd drink and food. The blacking holds well and hasnt rusted at all despite being caught out 2 nights with rain. Dried it off well and it retained its rustic black colour. Weve experimented with different burning material and everything weve used has worked well. Evening tv viewing tends to be put into the timer record and time is spent out on the patio with a burn up. Not cooked anything yet on the swivel grill but that will come. For the time being we just enjoy the ambience it produces when the stars come out.
Really glad we purchased it and ive said before we looked far and wide on the internet to get the right one from the right company and this is it." - Brian T; 31 Aug 2010
"Up to now, the solar powered cat repeller has been brilliant, it was promptly delivered within 24 hours of ordering, and there has been no sign of cat activity since.With my grandchildren playing in the garden regularly this is what we wanted. The only thing is living 1000ft up on the peninnes i think i may have to buy the charger as we dont see much winter sun. " - Kevin D; 31 Aug 2010
"Candles exactly what I wanted - look great in or outdoors - fantastic because not effected by the wind. Service excellent. Delivered next day. Thanks
" - Debbie B; 31 Aug 2010
"Delivered very quickly and were easy to put together. very happy with the purchase, thankyou " - Simon T; 31 Aug 2010
"certainly did the job we wanted it for which was to screen a playground at school.Easy to fix to the railings. very pleased." - Helen B; 31 Aug 2010
"A lovely garden feature and the sound of running water makes you think you are by your own stream. I did think it was faulty when I first put it together but I hadn't realised the batteries need charging by the sun first - when I left it outside for an hour in the sun it worked fine. Well made and very attractive and it seems to come with good back-up service if you do experience any problems - unlikely I would guess." - Allan P; 31 Aug 2010
"Delivery was very quick and the product very good. Was a present for a friend and she was really pleased with it.Wil be ordering from Primrose again." - Judith B; 31 Aug 2010
"Extremely impressed and fully satified with the three tier fountain and the level of service and communication provided. I would have no hesitation at all in recommending your company and staff. Thank you so much
George C" - George C; 30 Aug 2010
"Delivered very quickly. well wrapped so did not get broken. Looks good and does the job very well. Provides privacy and looks neat and tidy. Value for money." - Alan A; 30 Aug 2010
"Great item, amazing christmas/ birthday present for lover's of meerkat's.
very fast delivery " - Jasmin K; 30 Aug 2010
"everything works well good service" - Diane C; 29 Aug 2010
"Very pleased with quick delivery" - Mary L; 29 Aug 2010
"Excellent quality and easy to assemble, delivery (as previous orders) was prompt and secure. Another excellent product. Neil (Bedford)" - Neil L; 29 Aug 2010
"easy to use ,seems to work well .very quick delivery and good communication thanks" - Martin B; 29 Aug 2010
"Excellent service overall." - Andrew E; 28 Aug 2010
"First class sevrvice and an excellent product" - Maureen D; 28 Aug 2010
"dear primrose
the weederwand is a bit of a saga!!
delivery was very rapid,but the igniter was faulty:however rapid response produced a replacement.
there was some problems so you sent me a complete new uinit by return.
this one works perfectly.
so,overall i rate your customer service and the product as excellent.
john prothero-thomas" - John P; 28 Aug 2010
"This bird bath fountain does not have the smart clean look of the picture. It looks like it has been made in a hurry. The parts do not fit together in a level position and therefore the water does not fall evenly all around. The instructions were very misleading and I rang you to ask for help. I was told someone would ring me back, no-one did. After some time re-reading the instructions over and over again I realised that the instructions were for three different fountains and I was actually looking for parts which were part of another fountain. The pump did not work and It took three five days to work out that the pump needed adjusting.
It did arrive earlier than expected, I do like it very much and when we get it levelled off it will sound better with all the water falling and not just some of them." - Margaret B; 28 Aug 2010
"Very good item but require the charger ; so please start stocking the charger.
Thank you." - Mario F; 27 Aug 2010
"excellent product packaging service delivery and most of all value thank you" - Delores Y; 26 Aug 2010
"Product worked as well as expected.
Item was delivered in the post within a good time limit.
Pleased with the overall result." - Chris H; 26 Aug 2010
"i was very pleased with my purchase ,good quality and very fast delivery service . i ordered it in the afrernoon and wantedit the next day for a birthday present and it arrived the next morning ,i was very pleased .thank you s Banks" - Susan B; 25 Aug 2010
"This was exactly what I had expected. I read a review that said it was heavy on gas but I found it to be very economical which is a bonus. It is very easy to use and a very good product for the money." - Kay L; 25 Aug 2010
"Excellent product and delivery service second to none" - Anne M; 25 Aug 2010
"From ordering to fast delivery!! was excellent and would definitely use again....." - Shane M; 25 Aug 2010
"Looks great and the reservoir is nice and large. I am a garden designer and the feature will not be installed for another few weeks so I cannot comment on the working model yet." - Kenneth O; 25 Aug 2010
"Fit for purpose and my potatoes seem to be growing well in it. Would have been extremely dissapointed however if I had payed full price for this item" - Suzanne W; 25 Aug 2010
"happy with all purchasves ta anne x" - Anne H; 25 Aug 2010
"Bought the Acryllic Mirror on safety issues for the garden as I have 3 pet rabbits 2 are happy to room together but the other one is an anti-social adopted rabbit which had to be isolated due to fighting. This Mirror provides an excellant false companion for my new solo rabbit, the rabbit is unaware this is her own reflection and she appears to be happy in her isolated section of the garden with the mirror for company. Everyone has a buddy now, perfect solution to my solo rabbit problem particularly as rabbits are supposed to enjoy the company of many." - Pauline M; 24 Aug 2010
"bought for a fiends birthday present it was a brilliant hit. wish I had got one too. delivery super. a site to be recommended.x" - Pearl O; 24 Aug 2010
"Good morning - I am so glad you got intouch, as I have been trying to inform you of how delighted I am with aphrodite! she looks stunning in my garden, and the pebble pool works fantastically!
Your service was fantastic, and I have sat and watched her in motion all weekend!
Many thanks -
Ps - I have informed all my friends of your web site -
Warm regards
Debra" - Debra M; 23 Aug 2010
"The little gizmo on the side of it for lighting the flame worked once then broke, but I use a lighter and it works OK.
I could not believe how quickly it arrvied, great service, shame about the gizmo!
Colin " - Colin C; 23 Aug 2010
"Good bin for a good price. It did come without instructions, but when I called I received a very helpful response and they were emailed to me reasonably quickly. It was very straightforward to put together. I'm very happy with it. Much nicer to have wood than a big plastic monstrosity and much easier to mix and better for wildlife too." - Yousef O; 23 Aug 2010
"I bought this for a present, it looks so life like. Really happy customer :)" - Denise R; 23 Aug 2010
"Spider / bug catcher - very useful present for arachnophobic au pair!" - Ailsa D; 23 Aug 2010
"Delivery excellent and party tent fulfilled its purpose well. Only disappointment was a small section of the roof was not fully sewn to the seam so had to be secured by tape." - William P; 23 Aug 2010
"good value for money, works well in the water feature, unfortunately we cannot say the same for the swan and duck, however it will not put us off shopping at your excellent wesite" - Robert W; 23 Aug 2010
"A nice looking solar fountain. As soon as the sun comes out the water starts pumping. Really easy to set up." - Martin F; 23 Aug 2010
"Delightful water feature and excellent value for money" - Norman W; 22 Aug 2010
"Although it is early days, I can confirm solid wood material was delivered with no damage and very quickly, it was easy to assemble and a good price for the size offered. I have only had it up for a few weeks but seems very solid and sturdy. So lets hope that the compost will be as good!" - Suzanne B; 22 Aug 2010
"Delivery very quick (by return). Easy to assemble with the help of a mallet. Could do with one or two more screws/ties, just to anchor it in places. Results: we'll have to see next year!" - Richard A; 22 Aug 2010
"first class service came very quick . " - William B; 22 Aug 2010
"After recieving the first clock which was faulty we were pleased to recieve an immediate replacement which came the very next day with no quibble or hassle very impressed." - George C; 22 Aug 2010
"Excellent service and deterent aappears to be working." - T J; 22 Aug 2010
"Excellent value for money .....even saves giving the cat water ....as he drinks from the bottom pot ......lovely addition to the garden ......the pots I mean, not the cat ........Tony Stone ..Padstow " - Anthony S; 22 Aug 2010
"I am pleased with product" - M A; 22 Aug 2010
"Fantastic!! Within 48 hrs of installing our 'errant' mole was gone never to be seen again - would highly recommend this product." - David M; 22 Aug 2010
"Fantastic service" - Graham R; 22 Aug 2010
"Delivery punctual, and product quality beyond our expectations.
Thanks!
" - Stephen O; 22 Aug 2010
"1. The plastic raised bed was fine. I have had one before, somewhat larger, which meant it 'bowed' somewhat, but has proved strong and easy to put together, as is this one.
2. The herb bed seems sturdy and looks good. The one comment is that perhaps if the inner dividers wer slightly round at the outer edge they would fit better and make putting them in easier too. I think the divisions are a bit small - in fact, when I found out how to do it, I am taking one division out. Thanks for prompt service." - Jeanette C; 21 Aug 2010
"Extremely pleased with my purchase and delivery. First class service." - John A; 21 Aug 2010
"Exactly what I was expecting, and at a very fair price - thanks" - Andrea K; 20 Aug 2010
"the cat scarer is keeping other cats away but a stray ginger cat has been coming into my garden since 1998 so he must be quite old he is messing all over the lawn and even sits under the cat scarer he must be deaf !!!!!! any ideas many thanks quick delivery" - Pauline C; 20 Aug 2010
"Hazel Hurdle Panel - 4ft
I ordered two of these which were delivered very quickly and to my instructions.
The panels themselves are very well made, sturdy, and blend in well with the rest of my garden.
Overall, and excellent product and excellent service - would definitely recommend." - Anthony B; 19 Aug 2010
"excellent product, already planted up for next years crop, ideal for static caravan veranda.
very good service, prompt delivery, thank you!!" - Shirley S; 19 Aug 2010
"Good product and very quick delivery.
Good service overall, would use again in the future." - Ian E; 19 Aug 2010
"Good customer service; speedy shipping. Still working with the dog concerning the barking, making some progress. Thanks so much for your interest and follow up. Yes, I would buy from you again." - Sandra C; 19 Aug 2010
"Although i hate having to pay extra delivery costs due to where i live i understand that it is neccesary
And your extra delivery charge was actually £5 cheaper than if i bought the item at my local garden centre
Not to mention the item itself was also £30 cheaper " - Carol I; 19 Aug 2010
"A really good value for money instant screening/privacy product. It hides anything you do not want seen and provides a good wind break. This product is easy to fit." - Maria T; 19 Aug 2010
"Exactly what I wanted and looks fab in the garden!" - Angela W; 19 Aug 2010
"Does exactly what you need!" - Hazel K; 19 Aug 2010
"Delivery was excellent and product was as advertised. I am not sure of the efficiency at this time as only installed 3 days ago, but no foxes have appeared at the moment.
Email query was answered promptly and intelligently.
Thank you." - Doreen S; 19 Aug 2010
"An absolute pleasure to find such and efficient company. Good prices and very fast delivery. Would use again." - John S; 18 Aug 2010
"Good kit - sent quickly - I wish all web retailers were this reliable and good" - David J; 18 Aug 2010
"Catwatch purchased. My garden has become a cat free zone since installing my catwatch.
Excellent service which included the return of an additional item not needed. Prompt service and refund arrangments." - Clive R; 18 Aug 2010
"Excellent communication and fast postage!" - Karwai T; 18 Aug 2010
"Excellent product, user and 'pest' friendly." - Clare F; 18 Aug 2010
"Hi
The Meerkat i ordered arrived broken so i phoned Primrose and the lady was lovely, a new one was delivered the next day. Fantastic service, i will be ordering from you again.
Thank you
Sam" - Samantha W; 17 Aug 2010
"Very pleased with product apart from the fact that it is rusting already
Thanks" - Heather W; 17 Aug 2010
"After my initial problem, I am now very satisfied with the product. I received excellent customer service from James & Craig (Primrose) and the Manager from the sourcing Company and the matter was sorted" - Catherine G; 17 Aug 2010
"First class product and very easily fitted.
Does the job it claims to do very well. " - Stan W; 17 Aug 2010
"For my daughter - appears to work on neighbour's noisy dog bt needs accurate aiming through a hedge which doesn't help!" - James C; 17 Aug 2010
"Early days to comment on repeller. The first one recieved did not hold a charge. Phoned and the replacement one arrived next day. Delivery service excellent, awaiting to see if the 'mole' retreats...and doesn't return. So far so good" - Tony S; 17 Aug 2010
"Received Item very quickly, and was very pleased with the product which i brought for my partner as he adores meerkats and have just made a large rockery in the garden.
Was very pleased with the service and quality of the meerkat.
Thank you
Miss Maxine Fuller" - Maxine F; 17 Aug 2010
"Excellent value and delivered on the day you said it would be delivered." - Alan K; 17 Aug 2010
"the product looks good as its a present thats all i can say about it at present the delivery was excellent " - Janette L; 16 Aug 2010
"I was a bit disappointed that the balls were smaller than I thought so instead of putting them in a container, as I had planned to do, I hung them up, with the chains supplied, and am actually quite pleased with them." - Agnes Q; 16 Aug 2010
"First rate service, had no problem in recomending your service's " - Joan W; 16 Aug 2010
"Barley pond flakes They seem to have reduced the amount of blanketweed considerably but instead of lasting about 3 months they lasted 3 weeks. We think this is because our goldfish took a liking to them and managed to take the flakes out of the netting bags, leaving them empty.
However, we are going to persevere and order another 6 bags. " - Judith L; 16 Aug 2010
"This chimnea has added greatly to the quality of sitting out in my garden at night time .. often with a glass of wine chatting away until the wee hrs. Relatively simple to build (although I used my own more robust tools). Looks good rubbed down with oil as suggested to reduce rusting after use. Reasonable price and super packaging and delivery service via Primrose also. " - Roger K; 16 Aug 2010
"This item was bought as a Birthday gift for my mother, and it is superb. Very happy with and she is delighted." - Sonya L; 15 Aug 2010
"Very pleased with this product." - Douglas P; 15 Aug 2010
"Although I am happy with this product and its assembly I think the door is a bit flimsy also tool is a bit light. Also I thought it would be heavier and I realise this is relative to cost - would recommend that weight is included in description as it possibly the only piece of info missing. Otherwise okay." - Douglas P; 15 Aug 2010
"Excellant service and price. However too early to comment on how effective the cat repeller has been." - Ian H; 15 Aug 2010
"First Class service ordered on a Friday recieved it on following Tuesday and the pump was perfect to replace my old fountain pump which was 10 years old" - David T; 15 Aug 2010
"Excellent service, great price, well packed and fast delivery. Will use Primrose again if they have items i require. Thanks" - Sally R; 15 Aug 2010
"Fantastic service my ordered arrived within the time stated i have since used primrose again, and iam completely satisfied with the speed of service and quality of products. I have also spoken to them on the phone and they were very courtious and helpful will certainly be using there services again. Thank you and well done for a great service.
Teresa
from Edinburgh :) " - Teresa B; 15 Aug 2010
"Both myself and ny grandson love this duck, it is very entertaining. Very quick delivery good value for money" - Jeanette D; 14 Aug 2010
"Delivery fine.
Two very minor problems:
1. Spoke to Emma at your office regarding problem. She advised that there had been a manufacturing problem with product (she explained how I could rectify) and to get in touch if any further trouble.
2. Unable to test aerator fully as we haven\'t had enough sun to charge batteries.
Space for two but only has one battery. Is that right?
Hopefully the weather will soon improve!!!!
Unable to comment on product for the obvious reasons.
regards Mick Fletcher" - Michael F; 14 Aug 2010
"The service. delivery. and product cannot be faulted,absolutely first class. " - Peter G; 14 Aug 2010
"Am not sure what I think of the product as am yet to use it properly - the reason being that I have a pet cat & did not realise that the product would affect her. The instructions say that Foxwatch should be 8 inches off the ground, but when I placed it at this level, my cat was affected. I think that a fox is a lot taller that 8 inches, so may try to place the product higher off the ground in the hope that the extra height will be out the range of my pet, but will still affect the foxes. Failing that, the product will have been a waste of money & I will still be left with the problem of being overrun by foxes." - Nicola P; 14 Aug 2010
"Although i havent used yet as the weather has been poor, I was so impressed with the speed of delivery. I ordered one afternoon online and it came the next day. wow! Will definitely use you again for future purchases." - Andrea H; 13 Aug 2010
"The tree stump water feature has been sited in my garden which, until last year had been a small orchard. All the trees were old and diseased and were removed. The stump is quite realistic and it's fun to watch visitors looking for the source of the sound of cascading water. I found the pump a little strong and as there was no control to minimise it, I wedged a piece of decorative stone in the top to split the water into two streams. Now there is no water loss and it trickles down the feature rather than gushes.
The service from Primrose was excellent from ordering and paying online to the prompt dispatch and delivery." - George J; 13 Aug 2010
"Arrived really quickly, plugged in straight away and haven't seen a spider since! I keep waiting but none so far after 2 weeks." - Jackie M; 13 Aug 2010
"Had to change item as out of stock. Staff were excellent and item arrived next morning. Fantastic service. Have passed your name onto friend who is looking for items for their pond. Thanks." - Linda C; 13 Aug 2010
"Delivered promptly and good value for money." - E A; 13 Aug 2010
"Excellent service and first rate product. Thankyou
Mark at Bournemouth where the sun always shines!" - Mark P; 13 Aug 2010
"Delivery was very quick, top marks. Can't really say how good the mole repeller and lawn treatment are just yet as i need to give them time to work." - Hugh B; 13 Aug 2010
"Excellent item as described, well packaged and fast delivery, would buy from again highly recommend, fab communication and update on my order." - Sandra W; 13 Aug 2010
"Advanced Solar Mole Repeller - have had this in use in the garden for over 2 weeks now and fingers crossed its working.....mole's have not created any more mole hill's! Will keep using it for a few weeks just to be sure!
Many thanks" - Sue C; 13 Aug 2010
"Good value. Idetal screening." - Tim C; 12 Aug 2010
"The service I received was excellent this chiminea had a crack in it. the part was promptly replaced now it has pride of place a real asset to the garden " - Jacqui B; 12 Aug 2010
"Excellent & quick service!!" - Douglas M; 12 Aug 2010
"exellent service ,delivery was next day and I would reccomend your company to others " - Alice C; 12 Aug 2010
"Good delivery service, very pleased with product - looks great on our wall!
Just what we had been searching for.
Many thanks. " - Steve T; 12 Aug 2010
"A very nice item. I was pleasantly suprised.
The order arrived quicker than expected. I would recommend this item and the service provided by Primrose. " - Maria P; 12 Aug 2010
"Emailed immediately the lawn edging arrived commending you on your prompt delivery. Received a very kind email back thanking me for getting in contact. The lawn edging is great! And am looking forward to doing more business with you. Wish you did more Japanese/Bonsai garden stuff - With your reliable service you'd make a fortune!!!!
As I said in my first email, this is the first time I have ordered from your website and it won't be the last." - Sheila R; 11 Aug 2010
"Easy to follow website, prompt delivery, and excellent product. We have convinced our 'house guests' have disappeared!" - Jackie B; 11 Aug 2010
"As I have always purchased real terracotta pots in the past I was a bit aprehensive about these pots from Italy - all I can say is that I am delighted ( I have used them for roses), amazingly light weight which means that these pots can be moved easily to a sheltered spot in winter - I am now considering using these pots in my conservatory also " - Karen M; 11 Aug 2010
"delivered a few days later than expcected however item is great and good value" - Che V; 11 Aug 2010
"excellent service and prompt delivery. product does what it says on the label superbly. no more pesky cats and foxes.
would have no hesitation in recommending this product and Primrose" - Beverley D; 11 Aug 2010
"My existing blind (Not a Primrose product) broke on the Tuesday-I searched the Web and found Primrose-Having read their website from top to bottom, I found the ideal replacement blind for the original one I had purchased through my daily newspaper. Ordered it late Wednesday and to my surprise it arrived in mint condition on Friday, exactly as my instructions. Fortunately the new eco blind fitted into my existing brackets so it was up by midday Saturday. Thank you Primrose and I have no hesitation in recommending your products and service." - Richard S; 11 Aug 2010
"Fantastic service, less than 24 hrs for delivery, good quality and value item that is perfect for our requirements. " - Sandra J; 11 Aug 2010
"good service, fast delivery, quality product" - Patricia S; 10 Aug 2010
"We received our Chimanea in good time for my partner's birthday.
She is over the moon with it.
Thanks very much for your excellent service.
Laurie" - Laurence C; 10 Aug 2010
"done what it was bought for.
good value" - Ian W; 10 Aug 2010
"Excellent service as usual. I've bought quite a few things from Primrose and keep coming back for more because of the great delivery and customer service. Purchases are always good quality and nothing is to much trouble when I ring with a query.
Going to buy one of the garden mirrors when I've saved up enough money.
Many thanks " - Barbara C; 10 Aug 2010
"Finally got to use it today, planted out a variety of herbs, looks very impressive. May need another one. Am now looking at buying one of your Strawberry barrels" - Ken W; 10 Aug 2010
"Over the moon with my Eco Weed Wand! " - Paul S; 10 Aug 2010
"Feature motor is loud-ish on start up but gradually gets quieter during operation, initially pretty disturbing though. A fairly high water rate loss from the reservoir, part due to splashing, part to evaporation.
More pleasant when essential oil added to the water. The water sounds are less definite than I'd anticipated and rather different to that expectation. So, it's not bad, but I can't claim to be especially pleased wih it. " - John G; 10 Aug 2010
"Great purchase, functions really well in the garden, glad I made the purchase." - Betsy S; 10 Aug 2010
Pleased with my purchase of the Oil Jar Cascade Water Feature at a very good price,also the good communication and quick delivery,would recommend this web site to friends.
Many Thanks
Don Phillips; 09 Aug 2010
"Delighted with the traps easy to assemble and use many thanks." - Forth D; 09 Aug 2010
"Fountain safe is keeping all bird baths in garden clean and free from 'green mould'. What more could I ask?" - Christine H; 09 Aug 2010
"Excellent service and delivery." - Vivian W; 09 Aug 2010
"As specified on the advert, delivered on time and as per instructions. Keenly priced as well. Thanks" - Alastair C; 09 Aug 2010
"Excellent value for money. You get half the wire for the same money in B'n'Q & is the best value I found after searching a few sites." - Cassandra G; 09 Aug 2010
"Fast delivery. Product was perfect,as described, and it seems to be doing its work.
Highly recommended." - Melvyn C; 09 Aug 2010
"I ordered a water feature & received it within 2 days of ordering, which was excellent. Unfortunately the water feature was damaged. I reported the fault by telephone to Lee @ Primrose who asked me to take photos & email them over to him, which I did. He replied & said he would arrange for a replacement to be sent out, which arrived within 2 days. I am really impressed with the level of customer service I received & would have no hesitation in recommending Primrose to all my friends. Thank you for your excellent customer service & I am really pleased with my purchase." - Michael P; 09 Aug 2010
"Very easy to assemble. Good value for money and very prompt delivery." - Steve S; 09 Aug 2010
"Excellent product and first class service -I will definitely shop with you again and recommend you to my family and friends. Very many thanks." - Linda B; 09 Aug 2010
"First time I have purchased from you...Impressed with quick service..thanks." - Dorothea D; 09 Aug 2010
"Just a short note to say thank you for:
- website clear to use to make choice of type, size, colour etc
- fast delivery, in good condition - took 60 hrs from order to installation
- easy to follow installation instructions
- quality product
Delighted with product. Thanks again."- John Downing.; 09 Aug 2010
" I was delighted with the wishing well water feature, I just wish we were having the weather to appreciate it. Thank you for the prompt delivery as it was my birthday present "; 09 Aug 2010
" Brilliant , delivered almost before I completed sending my order to you, Must be the fastest meerkats in the North West, thanks again. Will be pleased to deal with you again ." - Brian Dickenson; 09 Aug 2010
" My neighbour called to say the items had been delivered first thing this morning. I am so pleased with your service, I must admit I did have my reservations with regards to the delivery, I take it all back and would recommend your company to family and friends...its very refreshing to deal with such a honest and reliable company.
Thank you again, cant wait to use the Chiminea!!! "; 09 Aug 2010
"This is just a brief message to show my appreciation of the prompt and efficient manner in which my enquiry/moan wasdealt with.
The replacement items duly arrived by first delivery this morning!
To say that I was impressed with your service and attitude to my problem does not nearly express my reactions - Gobsmacked comes closer to it!
Once again Thank You for your attention and consideration" - Bill Jump; 09 Aug 2010
"Just a recognition on Christines revert to our current clock issue and her efficiency in helping us towards resolving our
problem, on behalf of Ockham Cricket Club we appreciate her help in a professional way she has met our demands,
yes you have one good staff there" - Regards Ash; 09 Aug 2010
"I would just like to say how grateful I am for the help received with a recent problem on order --------.
For some unknown reason the pump would not work at all, after following all the instructions. A call yesterday afternoon to Lorna and Andrew immediately sorted the problem out, and lunchtime today I received a replacement pump that worked instantly.
Thank you once again for the excellent friendly service." - Rob Jones; 09 Aug 2010
"Many thanks for replacing our water feature at no extra charge for the Temporal Buddha feature.
My wife and I are very pleased with your service and the trouble you have gone to to satisfy our needs.
We will recommend your company to all our friends and colleagues with pleasure." - Warren & Tina Probert; 09 Aug 2010
"May I please add that it is a real pleasure to deal with your firm. You say on your website "we will give you a really helpful answer as quickly as possible". You live up to that claim and it is a joy to find such a well organised and helpful business. "
Kind regards," - M.J.Uttley; 09 Aug 2010
" Just a line to thank you for the water feature we purchased last week - we are extremely pleased with the product
and the prompt delivery was brilliant-quicker than you thought it might be. Once again many thanks" - Chris jenner.; 09 Aug 2010
" Nice sales person. Prompt delivery. Excellent product. Thank you" - Michael; 09 Aug 2010
" dear primrose, i am writing to tell you how pleased we are with the overall package supplied by yourselves.the initial price,the blind was delivered in two days and when the blind was fitted there was little niggle with the fit . a phone call to tim at primrose blinds and a prompt reply and also an accompanying fax soon had the problem solved . now that,s what i call first rate customer service a pleasure doing business with yourselves" - glyn and lesley davies; 09 Aug 2010
" Just to say thanks. ordered my stainless steel tube water feature and it was delivered next day as promised.
Real easy to put together and looks better than the video.
Looking for pond stuff next project and will definately return to Primrose. Thanks again" - Neil; 09 Aug 2010
" Received the replacement repeller today, all in working order. Thanks again for your excellent quick service, its much appreciated." - Caroline; 09 Aug 2010
" Received the replacement repeller today, all in working order. Thanks again for your excellent quick service, its much appreciated." - Caroline; 09 Aug 2010
"I would like to say I am impressed with your prompt service and particularly the quality of you awning. The remotely operated motorised version was certainly a plus with the quality of the remote transmitter being outstanding. Easy to install by competent DIYer, I would not hesitate to buy one of your products in the future." - Mr J.Eastelow; 09 Aug 2010
"good website. I was very impressed with how fast my table arrived. Although it was left outside and I had left instructions for it to be left at numbers 47 or 53 if I wasn't home. But luckily it was left against a wall so not in view. Thanks " - Maria A; 08 Aug 2010
"Cat Repellent
Friendly, efficient people, fast delivery service, and the product works! What more could I ask for?!!
Thank You! Susan
" - Susan K; 07 Aug 2010
"Assembly instructions fairly easy to follow,strong construction and weatherproof. Trapped one squirrel within two days but none since-freshen bait might help!!!!" - Deborah R; 07 Aug 2010
"The information on the website was detailed and helpful, the ordering and delivery worked like a dream. I have installed the deterrent in the roofspace where I know (because I've heard them and seen them on a camera) we have at least one rat. Presumably more, though they have never shown evidence of invading the rest of the house. I had used rat bait which had been taken but didn't seem to remove the problem. As your information advised, there wouldn't be an instant evacuation by the rodents but a week and a half after installation there has been none of the gnawing noises for what must be two or three days. A result one hopes - more time will tell." - Andy K; 07 Aug 2010
"All fine." - Celia A; 06 Aug 2010
"I AM SO VERY PLEASED WITH MY WATER FEATURE.DELIGHTED MAY BE A BETTER WORD.
PRIMROSE WAS VERY HELPFULL AND THE SERVICE VERY VERY GOOD.
THANK YOU
" - Linda B; 06 Aug 2010
"absolutely love my bird bath, it looks really good sitting on my circle of paving stones.and watching the birds bathing in it." - Brian G; 06 Aug 2010
"I have not yet received my recent purchase to pass comment.
Look forward to receiving them soon" - Sarah P; 06 Aug 2010
"Fantastic delivery time I couldn't believe the speed at which it arrived.The Crystaline Water Feature Figurine with LED Lights would have cost over double the cost anywhere else and the quality of the product is brilliant,family and friends think it's beautifull and can't believe what we paid.I have already recommended you to others and would not hesitate to make future purchases from you." - Glyn H; 05 Aug 2010
"larger than i thought but really lovely item ." - John H; 05 Aug 2010
"beautiful clock such as shame it was damaged it transit ,but primrose were very professional and resent the item ." - John H; 05 Aug 2010
"Good value fabric for general use e.g. under gravel to suppress weeds. Only time will tell how durable it proves to be." - Yousuf J; 05 Aug 2010
"Fantastic - no problems so far. Choice of "rose" for spray patterns, and does not need bright sun to charge the batteries and run, and when it runs in the dusk/dark the effect is very pretty indeed.
Primrose delivered in very good time and good condition. easy to assemble and would recommend their site and services. I would definitely buy from them again" - Astrid M; 05 Aug 2010
"I am delighted with my purchase, the water fall tree trunk, it fits into my garden plan so neatly.
I also like the lighting that comes with it,it just sets it off.
The speed at which it was delivered was excelent.
Thanking You Kindly
William Graham " - William G; 05 Aug 2010
"Fast effiecient delivery. Easy to assemble.
Clear instructions. Would order from you again.
Not quite convinced that Moley is repelled by the noise, but fingers crossed, he has been here for a while
" - Susan W; 05 Aug 2010
"Cannot fault the service or the product supplied - order dealt with efficiently and promptly despatched." - Timothy J; 05 Aug 2010
"Thank you for the excellent service and delivery of this product.
have used it a couple of times and it does
what it says on the can.
excellent
" - Robert P; 04 Aug 2010
"Excellent speedy service my father delighted with his birthday gift - thank you" - April B; 04 Aug 2010
"Fantastic price & goods arrived next day as promised. Doesn't get any better than that. 100% satisfied." - Jacqueline G; 04 Aug 2010
"Amazing service - the arch came within two days. The arch itself is perfect. I have
used it behind a statue and reflects lots of greenery and lets light into a dark part of my garden. My daughter says it looks like a window into another dimernsion!" - Sarah S; 04 Aug 2010
"Fantastic service and very fast deliveries.
Thank you. L. Malcolm Cornwall." - Linda M; 04 Aug 2010
"excellent product, great price, fast delivery, thank you." - Susan B; 04 Aug 2010
"Beautiful water feature - we are delighted with it.
The quality of customer service offered by Primrose is second to none. Absolutely first class. Wouldn't hesitate to recommend." - Claire S; 03 Aug 2010
"Good Morning,
Firstly, thankyou for the delivery of the water feature which arrived safely, however the one which I received did not have any LEDs which fit into the top section. I have been meaning to write to you concerning this and your email has given me the opportunity to do so.
Otherwise satisfied customer.
Phill Hughes.
" - Phillip H; 03 Aug 2010
"Not a review really. The solar pump i bought from you recently is for a school project and won't now be installed until September.
However. I was very pleased with the candid advice I was given about performance of solar pumps prior to my purchase and since I live in Mid Wales, where next day delivery is almost always day after next delivery I was surprised and delighted to actually receive the goods on the very next day after my order. I shall certainly be happy to buy from you again . Thanks
Richard Taylor" - Richard T; 03 Aug 2010
"Brilliant, been telling all my friends how quickly it worked. Took two days and no more mouse.
I am so terrified of them and to be able to go to bed and have a good night sleep just after two days was brilliant.
I am recommending it to anyone who has similar problems.
Thank you so much.
Excellent service" - Virginia T; 03 Aug 2010
"Advanced Rat and Mouse repeller
The product was delivered the next day after ordering on line. Product directions were clear and easy to understand.
After 24 hours the rats seem to have gone. At least I can't hear any scratching or pattering feet. I left it switched on for a week and the rats haven't come back.
I'm unsure whether I need to leave it on 'forever', so I turned it off four days ago and so far the rats haven't returned.
If they do I'll switch it on again." - Robyn G; 03 Aug 2010
"Although the first CatWatch didn't work the second one (sent immediately, thank you) is working well and we are very pleased with it.
Thank you again for your prompt service." - Pat R; 03 Aug 2010
"Excellent quality, looks great in the garden." - Garry L; 03 Aug 2010
"As I have experienced before with purchases from Primrose, your swift turnaround of orders is amazing. I bought quite a quantity of citronella sticks to try to prevent cats (and, hopefully, foxes) from fouling two garden beds. They are extremely easy to use. So far, no sight of any cats." - Barrie T; 03 Aug 2010
"I was impressed by the price of this item which was much less than any other website or shop I had seen it in. Also the speed of delivery was amazing and I would not hesitate to order again, or to recommend the site to others." - Pamela R; 03 Aug 2010
"Early days yet, but appears to work in that there are fewer squirrels and cats in the garden. They may be choosing other more comfortable routes. Noticed one cat which carefully chose to go behind the sensor! A 360 degree field of view would be excellent." - Ian G; 02 Aug 2010
"Excellent delivery service and so far so good as far as mice are concerned - will believe it about spiders when the autumn comes and I don't find any lurking in the house!" - L J; 02 Aug 2010
"excellent service and product.
Thankyou!" - Verna H; 02 Aug 2010
"oustanding quality & detail" - Tracy P; 02 Aug 2010
"Excellent product !! Received very promptly and now has "prize position" in my back garden to scare aware the annoying foxes that keep digging up great big holes in my lawn !! So far all seems to be working well !! Thank you Primrose for an excellent service !!!" - Phil H; 02 Aug 2010
"From the ease of ordering to the next day delivery the whole process was effortless. As regards to the Pond Vac I tried it Sunday 1st August, first opprotunity, and was amazed how easy it was to assemble and use. My pond is not very large but it easily removed the black floating bits that were making the pond look unsitely. I also cleaned out the Bio filter. By Monday the pond looked like I had just filled it with fresh water. I would recommend this product to anyone." - Clifford W; 02 Aug 2010
"the solar pump has enabled our water feature to be working at all times, just wish they were sold with the solar water features in the first place to save wasting another £30 or so. Over all though great pump, and great service from Primrose, thank you" - Jo-anne K; 02 Aug 2010
"Excellent planter I have put one on castors for a larger tree indoors" - David M; 02 Aug 2010
"Early days yet to assess the effectiveness of the product - a Sonic Mile Repeller, but so far so good.
The service from Primrose was first class." - Jo W; 02 Aug 2010
"Easy to navigate and informative website. Product delivered as promised.Clear instructions enabled fitting with minimal fuss (with help when mounting on wall). You are correct to say help is required at this stage,virtually impossible without some assistance. Now in situ the Awning looks really good. Our Full Cassette model is robust and of good quality materials but looks sleek and is unobtrusive when stored. Based on my experience I would heartily recommend your product and service.
Regards
Peter Burt" - Peter B; 02 Aug 2010
"good product, good price,
very pleased
many thanks" - Keith H; 02 Aug 2010
"Excellent service, prompt delivery, good product." - Jo F; 02 Aug 2010
"Did exactly what it said it would do! Thanks" - Douglas E; 01 Aug 2010
"A nice looking item. Reasonably good value, though not very sturdy. Puntual delivery!" - Mark B; 01 Aug 2010
"A bargain. Looks lovely. A bargain price and environmentally friendly. Delivery was also prompt. I would definately recommend!" - Mark B; 01 Aug 2010
"An asthetically pleasing, functional and yet fun item. A great little eddition to brighten up the garden. A bargain. Delivery was also very prompt and hassle free!" - Mark B; 01 Aug 2010
"I ordered the Santa Lucia chimenea in bronze and am very pleased with my purchase. The next day delivery was prompt and the chimenea was very easy to assemble and excellent value for money!" - A W; 01 Aug 2010
"Although it could be too early to make a qualified judgement, the Advanced Cat Scarer seems to be doing its job.
I have a security light fitted to the back wall of my bungalow to illuminate the garden when I walk down to the garage and back. The light also comes on when cats enter the garden.
Since I fitted the Advanced Cat Scarer according to instructions supplied, I did not notice the security light coming on at all.
" - Tom T; 01 Aug 2010
"Appear to be exactly what I wanted." - Nicholas T; 01 Aug 2010
""very impressed" ordered my chimney on a monday evening for a presnt on the thursday it came wednsday moning. No problembs or hassle what so ever. 10/10 "THANK-YOU"" - Sherry M; 31 Jul 2010
"A very prompt service anda good product" - Dudley M; 31 Jul 2010
"Feeling very fed with many of my neighbours cats using my garden as a public toilet, I decided to see what I could find as a deterrent.... In the past I have tried numerous things, including Lion Poop, pepper and a similar model this one, but from a different company...so after alittle research I found Catwatch, thought it was abit more expensive then other models on offer, but thought what have I got to lose... I'm so glad I did! I must admit that within the first 3 days days of putting it in my garden, I didn't have any new smelly presents. Since then I haven't had anymore trouble and that was nearly a month ago...
Go on, give it a try, you might be as suprised and chuffed as I am!!!" - S H; 31 Jul 2010
"A Top Quality product, easy to install and looks great" - James R; 31 Jul 2010
"A very good product that i will be purchasing from Primrose again. Seemed to confuse the cats no end, and as yet, they have kept away from each new plant in the garden that has a stick near by. The product is very cost effective ( lasts 10 weeks) and even with the amount of rainfall this summer they are still working very well." - Annie M; 31 Jul 2010
"This item fantastic. I put it together easily and it gives out fantastic heat when lit. I have recommended this product to a few people and the website itself. Thank you x" - Rachel H; 30 Jul 2010
"excelent product caught 6 moles to date .
great service from yourselves received product the next day . thankyou" - David P; 30 Jul 2010
"Aberdeenshire is NOT in a remote part of the Scottish Highlands. I was dissapointed by this extra charge.
" - Amanda F; 30 Jul 2010
"A very good product, definitely works! I haven't seen or heard our mouse since buying it. Occasionally, the sound the repeller makes can become audible, but pressing the 'test' button makes it silent again. " - Anna K; 30 Jul 2010
"
Website very user friendly.
Product description & picture very good.
Order was placed & goods were received the next day - when do you get such good service these days?
Excellent all round ! Thankyou. " - Becci S; 30 Jul 2010
"good value, excellent service" - Martyn B; 30 Jul 2010
"Dear Sir,
How wonderful to deal with such a firm as yours.I would say that the mirrors from you
are first rate and value for money.
You will be hearing from me again.
Thank you for the way you have dealt with my orders.
Mr and Mrs Fuller.
" - Fareedah F; 30 Jul 2010
"bought the solar wishing well for my fiance he loves it we just bought new german shepherd puppy who also loves it a glorified water bowl thank you delivery was prompt excellent will shop again" - Susa W; 30 Jul 2010
"Perfect. Just what I ordered. Driver who delivered courtious. It was delivered today and has already been installed.
If I was picky I would say that I would have prefered a faster delivery service." - Phillip N; 30 Jul 2010
"Good delivery service......the solar pond aerator worked straight away once connected up and produces good supply of air bubbles even if sun is part clouded over......classic case of you get what you pay for..well worth the extra cost compared with cheaper models.
john allen." - John A; 30 Jul 2010
"Arrived quickly well packaged.
Pump body had lots of marks on it but this has no effect on its operation.
Many thanks
John" - John B; 30 Jul 2010
"Excellent communication,and very good value product,thankyou." - Dave S; 30 Jul 2010
"Apart from the fact that there was confusion over the delivery, I am happy with the item.
" - Lyn F; 29 Jul 2010
"Absolutely fantastic - extremely lifelike and just the right size for my garden. Am so very pleased with my purchase." - Linda A; 29 Jul 2010
"A gift that was extremely well received and appreciated. Thank you" - John H; 29 Jul 2010
"
Received the following day as promised.
Mirror exactly as ordered.
Excellent reflective qualities.
Thankyou." - Janet G; 29 Jul 2010
"I'm very pleased with the product worked as soon as I had set it up even though there didn't appear to be much sun" - L R; 29 Jul 2010
"Delivery was incredibly fast. The item was exactly as described. " - Jenny M; 29 Jul 2010
"Excellent item, works well at 30cm with a 3000lph pump on 38mm pipe. A reducer is needed though." - Maurice B; 29 Jul 2010
"Excellent delivery service, pleased with quality of product although my husband did have to make one or two modifications." - Gillian E; 29 Jul 2010
"fast delivery from primrose peased with the pest controller but not had time to test it " - Eric A; 28 Jul 2010
"good item. instructions were a bit poor but am hapy with the purchase" - Mike S; 28 Jul 2010
"Excellent service would I shop with you again or recommend you to a friend? You bet I would. Thank you for your help.
Allan Clark." - Allan C; 28 Jul 2010
"well packaged and delivered very quick. easy to put together and cooks a good bbq." - Jo P; 28 Jul 2010
"fantastic quick delivery, i thankyou very much, my raised beds look lovely now ive painted them.
lorraine" - Lorraine D; 28 Jul 2010
"Excellent product - cheaper than E-Bay and arrived extremely quickly." - Heather L; 28 Jul 2010
"Excellent product well made and extremely
pleased with delivery of this product.
Could you please let me know, should any replacement parts be required would they be available from you.
Yours faithfully.
Stan Wilkins" - Stanley W; 28 Jul 2010
" Used the whole packet on a small area of the garden and have given it a few days but the cats are still using the area to mess in.S product has made no difference." - Linda B; 27 Jul 2010
"Followed instructions. Struggled a while to get top on to base level but persevered gently and eventually managed. It is level. It looks smashing in the garden and, most importantly, even the baby birds manage to have a little splash without being in danger of drowning.
" - Christine H; 27 Jul 2010
"Good solid edging that looks elegant, but at the same time merges in discreetly with border planting." - Pip R; 27 Jul 2010
"although I did manage to install the pump there were very few instructions. I would have liked more details about having to restart the pump every morning once the panel's power was exhausted. My initial reaction on discovering the panel apparently not working was to presume it was a dud product.
this does not necessarily reflect on the company; delivery etc was well beyond normal expectations as I was not expecting the product for at least 3 days yet! a m annis" - Anne-marie A; 27 Jul 2010
"excellent service, very impressed with my meerkat bird table" - Philip W; 27 Jul 2010
"Excellent quality awning well made and true to colour on webb site" - John S; 27 Jul 2010
"As it said in the advert and on the box, small neat tidy and effective what more could you ask ......... considdering buyingf a second one to cover the other end of the garden but so far the cats have stayed away! " - Steve T; 27 Jul 2010
"Arrived in good condition. Great value for money" - Adrian T; 27 Jul 2010
"Excellent service and delivery time. Mole traps were very reasonably priced. I had a little problem setting the traps. As they were new and shiney, the retaining hook kept slipping, but this was easily overcome by bending the hook slightly." - Keith J; 27 Jul 2010
"Brilliant, quick and easy, thank you" - Michele M; 27 Jul 2010
"the cover is excellent thank you worth the money." - Michael B; 27 Jul 2010
"Brilliant mirror for our garden - such a feature and adds another dimension to it :-) thank you!" - Natalie B; 27 Jul 2010
"Have not used the chimnea yet but really pleased with it and great delivery to us here in Scotland so thank you" - Michael B; 27 Jul 2010
"Everything perfect, slightly different colour from website but all and all I am impressed.
Regards James McCall" - James M; 27 Jul 2010
"A really useful little pump system. Actually used it to pump water for a little solar powered waterfall in our pump, but it's working great for that!" - Robert C; 27 Jul 2010
"A really good quality trap with a powerful spring action. Much cheaper than most other online retailers are advertising." - Michael K; 27 Jul 2010
"Generally very pleased. Unfornately 2 of the front notches where the front boards slot in were broken. The packaging was soaked and the wood very wet making it smell awful." - Penny W; 26 Jul 2010
"Compact, extremely quiet - just the trickle of water. It's absolutely perfect for my desk. Totally recommend it." - Angelina A; 26 Jul 2010
"Bought two, but one is faulty. The service supplied by Primrose is perfect and I am quite happy with it.
" - Xin F; 26 Jul 2010
"excellent service, very fast, good price. took a fair while to set up but got there in the end. even on the slowest setting still have to refill at least twice a day on hot days! however, if i have to be away for a day i will not risk losing the thirstier plants. i should add that i use all 3 plus another 1 in my 10x8 greenhouse which is full (and i mean really full) of tomatoes, cucumbers, peppers, melons etc. all growing in grobags. yours, carol." - Carol F; 26 Jul 2010
"Delighted just as good as the picture if not better.
Delivery was very quick and item arrived on schedule well packed.
Would certainly shop again with Primrose" - Susan T; 26 Jul 2010
"Excellent value for Money.
Delivery was quick and as scheduled.
Packed efficiently
Would shop again with Primrose...impressed" - Susan T; 26 Jul 2010
"Despite my scepticism, there have been almost no squirrels digging up my lawn, since I introduced the device...Maybe the odd one that appeared, suffers from a hearing defect!
I am tempted to instal the mains version: but will wait to see how matters progress..." - Ronnie H; 26 Jul 2010
"Absolutely wonderful! Please check Carreg Organic Holidays in Narberth next spring and you will see it in action." - Caroline W; 26 Jul 2010
"Excellent service. Spikes arrived day after order. Used to deter pigeons from pergola - easy to cut and fix." - Michael H; 26 Jul 2010
"Good value for money.Easy to put together,looks great in the garden with all the flowers in and would recomend it .Great for a centre piece in anybodys garden" - Del K; 26 Jul 2010
"It is excellent for a small pond. We were very impressed with the length of cable leading to the solar panel ensuring that the solar panel is in the sunlight." - Helen S; 26 Jul 2010
"Delivery was really fast. Very easy to use web-site. The fountain is really good value for money." - Vikki P; 26 Jul 2010
"Trough's arrived the next day amazing service. I don't know whether it was an oversight on my part, but I had to drill holes in the bottom of the planter for drainage. Maybe something could be mentioned about drainage holes. Apart from that excellent.
Thanks" - Karen C; 26 Jul 2010
"the planters arrived beautifully packed and the very next day. amazing!
One slight oversight, there were no pre drilled holes in them and so had to do that. It would have been useful to have the option of having them done before shipping. Just a thought." - Karen C; 26 Jul 2010
"fast reliable service very pleased would buy from you again. told friends to check you out for there meercats" - Angela M; 25 Jul 2010
"Fountain Safe easily outshines any other brand I have used. It is easy to use and most importantly for me does not harm pets or wild life which means I have no need to worry when I see the birds having a drink. You also need to use this product less than most other brands I have tried.
Great product, great service. I would definitely recommend this item without hesitation." - Janette H; 25 Jul 2010
"After you told me of the delay,which was good service, the product arrived earlier than anticipated which was nice.
It was easy to set up and it works very well in direct sunlight which is all I expected.
Overall very pleased with your service and product and will certainly come to you for anything else that I am interested in.
Regards
John Cowlishaw" - John C; 25 Jul 2010
"Bubbles away with incredible power when the sun shines I would definitely recommend it" - Ann B; 25 Jul 2010
"Hi,the delivery was a bit slow when it said next day but the product was worth the wait and great value for money, many thanks we will shop with you again and have told our friends about youre web site.S fairclough" - Stephen F; 25 Jul 2010
"Ordering was simple and delivery was fast.
Not installed awnings yet but happy to give feedback on this at a later date." - Pat D; 25 Jul 2010
"Bought to cover a fence, the advantage of the bark screen is there are no gaps between the strips so no view of the fence through the screening." - Ian C; 25 Jul 2010
"Compost bit was really easy to assemble. I have adapted it slightly so that I can gain access to extract compost at the bottom.
Delivery was very speedy.
" - James S; 25 Jul 2010
"Arrived on time. Easy to put in place and works fine." - Frederick B; 25 Jul 2010
"good prompt service and delivery. thank you" - Linda M; 25 Jul 2010
"Although the clock works, the second hand fell off after 24 hours and the backing hook was unsuitable to hang on a wall ...i wouldnt recommend it. " - Robert G; 25 Jul 2010
"excellent quality faultless service from primrose" - Nigel W; 24 Jul 2010
"Good product and ideal for use.
" - Shawn F; 24 Jul 2010
"1 saw the exact product I needed at a very competative price. I was not disappointed as the quality of the goods was excellent and the design perfect..
All the communication and service was very good and I will definitely order from Primrose again!
Many thanks." - Jean W; 24 Jul 2010
"A lovely garden ornament, I am very pleased with my purchase and know that I can trust Primrose London to supply quality items. I have already been asked where I bought my Meerkat from and it looks very nice in my garden." - Jacqueline G; 24 Jul 2010
"A Lovely cheeky little statue of the family. Well packed and as usual quickly delivered" - Mark B; 24 Jul 2010
"Delighted with the clock which is a present for my Sister in USA. It arrived quickly and was well packaged.
Thank you,
Joan Findlay" - Joan F; 24 Jul 2010
"Good value, excellent delivery times at a very good price.
This also applies to the other items I bought from you" - David W; 23 Jul 2010
"This was a present for my dad from his three children - he's wanted one for ages. The chimenea is gorgeous - seriously fab. Such a big choice too,had difficulty deciding which one to buy.
Ordering was simple, it arrived on time, good service as well as good products.
Would highly recommend you guys!" - Elizabeth I; 23 Jul 2010
"
Primrose/ Thanks for your concern, I can only say that so far so good so hopefully I can say goodbye to the smell the mess and the damage. Alf Shiells " - Alfred E; 23 Jul 2010
"Exactly as described in the advertisement - not a spectacular fountain but a simple one which will airate the pond a bit and makes a nice sound. Arrived very quickly - excellent service." - Amanda C; 23 Jul 2010
"Quick delivery and a great product, my girlfriend loved it" - Steve C; 22 Jul 2010
"thank you for your quick service i will buy from primrose again many thanks gerard" - Gerard V; 22 Jul 2010
"Excellent service and very speedy delivery." - Sarah B; 22 Jul 2010
"Excellent quality at a fair price, on the doorstep the day after placing the internet order. I would recommend your services." - Alan J; 21 Jul 2010
"We were more than happy with the product, the price and the delivery service.
We would certainly use your company again and have already recommended you to friends.
" - Reginald B; 21 Jul 2010
"PERFECT WE HAD OUR FIRST BARBACUE IN OUR NEW HOME ON IT CAN NOT FAULT PACKAGING THANK YOU" - Lesley A; 21 Jul 2010
"ood item. fast delivery" - Malcolm B; 20 Jul 2010
"The item is true to its picture on your site, however it was tricky to put together and the instructions were complicated. I would not have classed it as 'easily assembled'.
Overall we are pleased with the product" - Penelope S; 19 Jul 2010
"fabulous service and prompt delivery. Superb." - Jo M; 19 Jul 2010
"not used it yet and hadn't read the smallprint as I was wanting something battery operated, but that's my own fault, so will use it at home instead of on camping trips. Thanks." - Lynda T; 19 Jul 2010
"The solar pump arrived promptly and was well packaged.The instructions were easily understood and the fountain is working well. Thank you
Claire Johnson" - Claire J; 19 Jul 2010
"I am delighted with the chimenea I purchased. Fast delivery, pretty easy to assemble (thanks to my son for that!) and it looks really good on my patio. Great value for money! Now I'm looking at water features...." - Ann H; 19 Jul 2010
"Hi Lisa. The water feature arrived just after I sent the e-mail! It is now
installed in the garden, looks fantstic and we are delighted! Thanks for the
excellent service, we will be recommending you to all our friends. Regards," - Sue Atkinson; 19 Jul 2010
" We recently bought the Advanced Cat Repeller with mains adaptor
through your web site and would like you to know how over the moon we are with
it!
We set it up facing the area that was getting fouled daily by one
persistant cat, with many other cats using garden as cut through and personal
sun trap. We thought that we were in for a long wait till the cats were put off
by the alarm, but what a shock! The most persistant cat was seen sneeking
gingerly round the back of the unit early the next morning, trying to
investigate it. We chased it off and blocked off the tiny gap at the back of the
unit to force the cat to walk round the front and set it off, as it must have
done through the night. We have not seen that cat, or any of the others since,
not even walking on the top of our boundry fences! The unit took only one
night to work! Needless to say it is switched on all the time, and we have not
seen one single cat since that first morning! FANTASTIC!!
Anybody thinking of buying this unit, do not hesitate, we are amazed by the
results in such a short time! Wish we had bought one sooner! Many Thanks," - L.Moran.; 19 Jul 2010
"Thank you for your prompt delivery of my awning,
We were very pleased with the quality and of course
the price.
We will recommend you again.Thanks" - C. Shead (Mrs); 19 Jul 2010
"Thank you for your prompt delivery of my awning,
We were very pleased with the quality and of course
the price.
We will recommend you again.Thanks" - C. Shead (Mrs); 19 Jul 2010
"Dear Primrose,
After waiting since April, I was delighted to receive my Fermob French
bistro set yesterday. It is fantastic and I am very pleased with the product.
Thank you to everyone, in particular Danny, who has kept me informed either by
email or the telephone, as to the status of my order- your customer service has
been excellent." - Mrs Claire Johnstone; 19 Jul 2010
"Many thanks for following up after my recent
order.
Goods well packed and received in good condition
(Thick Brushwood) day after ordering. Exceptionally efficient service.
Should I require any further products will be in
touch." - A Berkley; 19 Jul 2010
"Many thanks for following up after my recent
order.
Goods well packed and received in good condition
(Thick Brushwood) day after ordering. Exceptionally efficient service.
Should I require any further products will be in
touch." - A Berkley; 19 Jul 2010
"Very pleased with the above which we received yesterday. We have had our
reservations about solar powered water features, especially those limited
options with solar on demand technology, but these have been
dispelled..
It was very easy to setup, looks stunning in situ, and despite a cloudy day
yesterday, after a few hours, the unit was charged up and last night, was
running well...
A famous catfood advert says 8 out of 10 cats prefer it.... our 21 year
old cat, who has a a fetish for cold running drinking water..... is already
lapping it up... !!!
The water feature is terrific and we would wholeheartedly recommend it
..." -Rosemary and Rhod Tibbles ; 19 Jul 2010
"Just wanted to say a big thankyou for the fabulous awning i
bought from yourselves. I received the day after order was phoned and was super
easy to fit!! I just need some decent weather to enjoy it now!! 10/10 Thanks" - Joanne; 19 Jul 2010
"you are impressive the postman banged the door today saturday
at 10-30a.m with your parcel. i only ordered it yesterday.....thats
service...well done! will certainly go to your site if i want similar products
in future. kindest regards" -ken norton; 19 Jul 2010
"Thought you might be interested to know that I have
now fitted my electric awning you delivered a week or so ago. I followed your
instructions to the letter, and it was operational in no time at all. Many
thanks for a first class product at a sensible price.regards," -John Jones; 19 Jul 2010
"we ordered a awing from yourselves on wed and had
it delivered on Friday just a email to say a big thank for the great service
from your company ref no pr529373 , as we had been let down by another company
we felt we like to show our appreciation for the good service from your
company." -mr richard balchin; 19 Jul 2010
"Just thought I had to let you know that we
are very happy with the 5*3m awning, delivered, impressed with the quick
delivery (2 days) and I put it up myself in no time. It works perfectly and we
already spent 2 days enjoying the shady deck this weekend. Only one little screw
on the cassette was broken off, I replaced it with a slightly bigger one in a
minute. We are excited. Thank you," - M.B.; 19 Jul 2010
"Catwatch arrived this
morning about 8.00am. Excellent service, thank you very much. I like your
website, very informative. Regards" - Carol Taylor; 19 Jul 2010
"Many thanks for your prompt delivery of the Party Tent. I cant thank you
enough. Delighted." - Julie; 19 Jul 2010
"Can I say how impressed I have been with your company. Efficient, swift service.
We shall certainly be using you again." - Rachel Ellis; 19 Jul 2010
"Many thanks for your prompt delivery of the Party Tent. I cant thank you
enough. Delighted." - Julie; 19 Jul 2010
"I would just like to say that the chiminea I purchased from you on Tuesday and
delivered Thursday morning (early) is an absolutely beautiful piece of garden
furniture. Il ooked on the internet for the item and having seen some reasonably
priced chimineas on other sites yours was by far the most compeditively priced
plus the web site is wicked . Your range is staggering and I will keep on the
lookout for some great bargains.I will also tell everyone I know interested in
these sort of items to check you guys out first .How you do it for the prices
you charge is absolutely beyond me .Keep up the good work.Youre in my
favourites now so Ive got you trapped.Once again thankyou" - John Stewart; 19 Jul 2010
"………Just to say a BIG Thank You for Excellent Customer Service. I will not hesitate in contacting you again and highly recommend your company to my friends.The “Dog BarkBuster Bark Stopper“ was perfect. I ordered on the Thursday and it was delivered on the Friday morning.….Well Done………Thank you." Kay W; 19 Jul 2010
"Fence spikes received in order and in short time.
They are excellent and just what I require and are a very effective
deterrent, even for the smaller birds.
A couple of my friends have already admired the items so I have passed on
your web site details.
Thank you for the items and the prompt despatch. Regards" - John Brotherton; 19 Jul 2010
"Dear Matt,Yesterday I received the water feature.That was a very fast
delivery!!Thank you very much for your efficiency and understanding.You
dealt with my problem very professionally. Regards," - Zdravka; 19 Jul 2010
"Thank you very much for the replacement Mole repeller (it works fine) and for your excellent customer service.I have recommended your company to several of my friends. Well done" - Russ Hopkins; 19 Jul 2010
"Dear Matt,Yesterday I received the water feature.That was a very fast
delivery!!Thank you very much for your efficiency and understanding.You
dealt with my problem very professionally. Regards," - Zdravka; 19 Jul 2010
"I just wanted to say how
absolutely delighted I was with the service I have received from Primrose
London. I took delivery of the water feature I ordered the following day after
ordering - excellent service. I would thoroughly recommend."- Pauline Marden
; 19 Jul 2010
"I am writing to tell you that I was extremely pleased with the efficient
and fast service that your company gave me. I will most definitely use your
company again and will be recommending you to family and friends. It was a pleasure doing business with you." - Sheila Taylor; 19 Jul 2010
"a huge thank you for resolving this problem. The replacement light arrived today and I would like to let you know that I am more than impressed with the way you handled the issue. Commendable Customer Service and I do appreciate the effort you made to bring this outstanding issue to a swift conclusion. Many thanks and kind regards," - Rita Lenko; 19 Jul 2010
"Andrew,
Firstly, no
apologies are required. Whenever I deal with your company (order taking,
quality, Customer service, delivery etc) the service is first
class.
In regard to
the pump, it was delivered this morning and my thanks to you personally for all
your efforts.Well
done!!" - Chris
; 19 Jul 2010
"Just to say that I think your web-site is great!
Ive been looking at awning info all afternoon, and this defiantly the most well
laid out & user-friendly. The explanations about each type are very helpful
too. I will be placing my order in the next few days!
Regards,
Fenella Magnus; 19 Jul 2010
"After using the pest magic for 6 years in our holiday home in Cyprus, I decided to upgrade to the one with the integral socket to save having to unplug each time I need to use the socket.
I had plugged the unit in , and done all the tests, but before I could use the socket the unit stopped working. I emailed customer services and a very nice girl called Hannah, arranged a replacement to sent out right away,. This one appears to be OK , so really pleased with the service I received when I had a problem .Excellent customer care." - Elizabeth M; 18 Jul 2010
"The pump arrived within a couple of days and was easy to setup.
Within minutes we had a little fountain in our pond and it's so nice to know it's being powered by the sun." - Sonya E; 17 Jul 2010
Azuma Stainless Steel Triangular Tapered Column, Fire and Water.
This product creates a stunning feature in our courtyard. LED pond lights can be added in the base, to give a great display at night! ; 13 Jul 2010
"Excellent product and great service.
Thankyou" - Maureen J; 12 Jul 2010
"it is just great,thanks a million." - Douglas B; 12 Jul 2010
"
I would like to say what excellent service I received, ordered one day and delivered the next.It was also nicely packed. Willow screening is excellent and looks lovely in my garden. Thank you again
" - Susan B; 12 Jul 2010
"At the moment things seem to be ok as
we have not seen a spider at all and we were getting around 3 a week (the large black ones) but it is early days as the autumn draws in thats when they tend to come in more for the warmth so we will not have a clear indication until the spring
but I am very satisfied with the product so far as it is doing what it was designed for.
I can e-mail an update in the spring if you remind me
Peter Hammond " - Peter H; 07 Jul 2010
"We recently placed two orders with you which were both delivered when they were promised and were as described. We now have our new bamboo screening erected in our garden and we are extremely pleased with it. The service you provided was excellent and we wanted to say "Thanks!" We had no worries about recommending you to our friends and family and know that two of our friends in Loughton have already placed orders with you, so it just goes to show that a little bit of effort on the customer service front is certainly worth your while! Thanks again and we hope your company continues to do well in the future." - Louise and Jason Cressey ; 28 Jun 2010
"I write a few lines to thank you and your staff very much for the excellent customer care you give. You came highly recommended by friends of ours and I now know why. I have had a problem with my new 4 metre awning and contacted your office today to have the problem rectified. I have dealt with a person called Becky who I have to say has been a fantastic person to deal with. I would imagine she is a highly valued member of your staff who has dealt with my problem in the most courteous, friendly and professional way possible. I always like to give praise where it is due and I will be singing you and your company’s praises from now on to as our friends did to us." - Len Lawson ; 28 Jun 2010
"Dear AndrewThank you so much for the new pump and solar panel with
battery back up. I have today set up the new pump etc, and it is now working
brilliantly, I can even hear the water tinkling from my patio. I cant believe
how kind you have been and the trouble you went to, to solve this problem. Its
a pity there are not more people around who would be prepared to go to these
lengths. Once again please accept my sincere thanks." - Barbara Goodman(Mrs); 28 Jun 2010
"I received my bark collar this
morning. I only ordered it yesterday. What excellent service. Thank you. I will
use you again." - Brenda Palmer; 28 Jun 2010
"Hello Primrose...
I would like to say a HUGE "Thank You" to You and All your Staff for
the Prompt, fuss-free, Excellent Service you recently provided.
I ordered 3 x 1.5m Bamboo Screening Panels on Wednesday, up here in
Scotland and as promised I received them FREE Post & Packing the very next
day.
You are providing a marvellous service, with great prices into the
bargain. A Very Rare Commodity these days.
Keep up the good work, I am sure it will pay dividends, with the loyalty and
good word of very satisfied customers." - Rebecca Fraser; 28 Jun 2010
"An excellent product, very simple to install, great delivery service. We will be buying more and have recommended to others who have seen the finished installation." - Tony A; 10 Jun 2010
"As good as I thought it would be." - Anne S; 10 Jun 2010
"Bought some cat spikes, not because we don't like cats, but because they drive our dogs mad. Very prompt delivery, really easy to attach reasonably priced, and they work!" - Dave T; 09 Jun 2010
"Fast delivery price good would use again" - Linda T; 08 Jun 2010
"Just a line to thank you for the excellent service. My inquiry e-mails were answered promptly and a very good, well packed product delivered the following day (1.30 p.m.) as promised. A very good show all round and a firm to be highly recommended." - Alan Walker.; 08 Jun 2010
"I just wanted to thank your company for the friendly and efficient way you handled my enquiry yesterday. From the initial phone call I made with the prompt knowledgeable answers given to my enquiry - to the pump being ready and waiting in what was a very busy office. I was treated like I was spending hundreds of pounds when actually I was only spending £16. It solved a problem I had and the new pump is running my old water feature superbly.Thanks again and I am sure with your kind of service you will prosper - you deserve to." - David Humphreys; 08 Jun 2010
"Thanks. I just want to say how impressed I was with your service - the item arrived the very next morning. Well done." - Audrey Carbury; 08 Jun 2010
"Browsed your excellent website and ordered a 4.5m full cassete awning on Sunday. It was delivered on the following Tuesday. Fitting was an easy to follow process and, with the help of some extra arms and hands, we completed hanging the awning today. Only complication was that the brackets were pre-adjusted to the lowest slope which we did not realise until after hanging the awning. Adjusting it was not too complicated either. All in all it looks and feels as a well built and good quality product which should last for years to come." - Simone & Bert; 08 Jun 2010
" I received a Blue Solar Cascade to give as a gift.
On receipt of the goods, I stupidly broke the bottom bowl (WF0210A). On 3rd
June, I phoned your company to see if I could be sent a replacement. A very
pleasant lady said it was absolutely no problem. I was amazed to learn that
there would be no charge, either for the replacement item itself, nor for the
postage. The replacement bowl was delivered to me on 7th June.
I would like to say a very big thank you. I was so
impressed with such excellent customer service that I just had to let you know.
I would not have the slightest hesitation in recommending your firm to
anybody.
Very many thanks" - Bonnie Comlay; 08 Jun 2010
"The package arrived in excellent condition on Friday, april 23th and we
installed the sail (shade) yesterday morning. I include the picture below to thank you
for this great service and product, which gives certainly a premium look to our
remodeled garden." - Jo De Pelsmaeker; 25 May 2010
"Just thought i would drop you a line to say thank you for your excellent
service.Items were ordered yesterday lunch time,and delivered first thing
this morning.I will recommend your company to everyone interested in your
products." - Pete Gallis ; 25 May 2010
" Thank you for the speedy delivery of my mole traps, ordered last Friday
late afternoon and delivered before midday Sat. Excellent service." - D.V.Dawes."; 25 May 2010
" Dear Andy, may I thank you for your outstanding service. It has been a real
pleasure to experience such a professional and helpful attitude. Kind regards," -
Edward Matt; 25 May 2010
"thank you very much received my order on thursday excellent service." - joanne reilly; 25 May 2010
"Many thanks for very quick delivery of our order, which arrived in good
condition. The awnings are now fitted and we are highly delighted with
our purchase. Thank you for an excellent service." - Yvonne and Glyn
Jones.; 25 May 2010
"Thank you for an excellent service and good quality of the product. The order
was delivered within two working days, even though we live on an island, and it
took just under the two hours to fit. Thanks again" - Aubrey Eveleigh; 25 May 2010
" Thank you for your response and your explanation for the delay.I would also like to thank you and your customer services department for the prompt ,helpful and courtious responses I always receive from you when ever I have a query.How refreshing to find a customer services that is what it says it is." - Alexandra Houghton Marshall; 25 May 2010
" I returned a faulty clock last week, spoke to your office yesterday and this morning received replacement. Thank you for your help and great service. Look forward to ordering from you again," - Jackie Tebb; 25 May 2010
" Just wanted to say a big thank you to all of the staff at Primrose for the fantastic service I received from your company. My screening and chimenea arrived just after 9am today, after only having ordered at 2.30pm yesterday. A special big thank you to Judith who was amazingly helpful yesterday. The service and products are first class and I am really really pleased." - Karen Alcock; 25 May 2010
" Hello, just a short message regarding my order of bamboo screening. I got notified yesterday at 1131 that my order was being shipped from Reading,England.Just to let you know, I am very pleased to announce the delivery of my order to Perth, Scotland at 1140 today. Oh, by the way, it was cheaper than B & Q., even with my senior citizen's discount.Wonderful, keep up the good work." - Antony H.; 25 May 2010
"Thank you very much for the spider catcher that arrived safe and sound and
very promptly. It was a birthday gift for my 14 year old son and we have had
great screams throwing the plastic spiders at each other, duelling!! We have
used it to put a real one out already and it worked really well and the awful
fat monster was totally unharmed and skulked off in a threatening manner. thank
you once more," - Sarah; 25 May 2010
"hi just to say thankyou for sending my clock. could not believe how quick we recieved it .all the way to cyprus and it came within the week. and .it is lovely thanks." - gloria ; 25 May 2010
" Many thanks oredered bank holiday Monday and received on Wednesday lunchtime. Thats what I call service, many thanks again." - Kathy L.; 25 May 2010
"...So I just wanted to say a big thank-you to you for all your efforts. I know it's been tedious at times, but you have been very patient. I'm going to vote you as 'CUSTOMER SERVICE GIRL OF THE YEAR!' Thanks again, Bee." - Pauline; 25 May 2010
"Aimee, Many thanks -A replacement clock arrived Friday lunchtime - everything is
perfect. I would like to congratulate your firm on it's excellent Customer
Service" - L. Harrow; 25 May 2010
'Bamboo Fencing of very good quality and better priced than I had seen in any
garden centre. Got next day delivery. What more can you ask for.' - John S.; 25 May 2010
"Just to let you know that my order of 2 Chimenea's on the pallet arrived safely
yesterday afternoon at about 4:00 as promised by Andy via telecom earlier in the
day and are beautifully in place in my garden :-) Many thanks for the
fantastic service provided and the courteous approach to your customers ....
what a refreshing change, a credit to you all ! Thanks for your help, it
is much appreciated and I will be back to buy from you again
soon." - Nicole; 25 May 2010
" This is just to thank you for the safe receipt of my garden fountain (it is
going in my aviary and the birds will love playing in it!!) and I want to
congratulate you on your promptness and over-all efficiency. You are a model of
how business should be done." - Jane Morgan; 25 May 2010
"This is just to say a big Thank you for your help and delivery of my water Urn
feature.It arrived today, and is now set up and runnng Beautifully.. I am
so pleased with it ,and all your help and service ." - Lorraine ; 25 May 2010
"Just a quick email to say a very big thank you for sending out a replacement in such a speedy and professional manor.My dad is very happy with his Chimnea and I am very impressed with your company who I would highly recommend for price and service to anyone." - Mrs A Higenbottam ; 25 May 2010
"Thanks for all your help in sorting out this for me, have found your customer service excellent and wouldn’t hesitate to recommend Primrose to friends and colleagues." - Lucy ; 25 May 2010
"I am emailing to say how impressed I was with the awning I ordered as it arrived
within24 hrs. There was a tiny screw cover missing and this was sent out
immediately by 1st class post.Excellent customer service! Thank you." - Mrs
Hitchcock; 25 May 2010
"Many thanks – all my queries have been promptly and fully answered by your department – I am very impressed. Regards" - Melanie Keys; 25 May 2010
"Hi there Just wanted to say you offer a fantastic service, I ordered the goods in the afternoon and they arrived first thing next morning ! I will definitely use your company again. Well done " - Gill; 25 May 2010
" I have just placed my first order with you and just wanted to thank all at the company for the superb service I have received. I ordered 5 x rolls of 1.5m Bamboo Screening for a client last Friday the 14 May having been promised next working day delivery via your user friendly chat line. Sure enough the goods arrived on Monday and part of that order included two ratchets which were not received (through the fault of the carrier I hasten to add) so I sent an email which was responded to immediately with a telephone message left on my answer phone. When I returned the call you promised to get replacements in the post in time for Friday the 21 May and they duly arrived today. The courteous and efficient way I was treated both electronically in the first instance and then on the telephone is a credit to you and your staff who appeared genuinely concerned that the order was not complete. It is so easy in this day and age to complain about poor service and so refreshing to deal with professionals who put the customer first and seemed intent on delievring nothing other than excellence. Well done to all concerned - I shall certainly shop with you again when the opportunity arises." - Alan Hinton ; 25 May 2010
"Thankyou very much for your prompt service.We received the awning today
Friday and we were most impressed as we only ordered it on Wednesday
evening.The product looks very good. Once again thankyou for your
impressive service" - Dave pothecary; 25 May 2010
"Many thanks for the safe delivery of my order.
It was very well packed for transit, and your Staff must be congratulated
on their expertise. I am completly satisfied with the product and
service
recieved from your company. Grateful thanks." - Lionel G. Powell; 25 May 2010
" Thanks for my lovely water fountain. You kept me informed all the
way. Nice doing business with you." - Victoria; 25 May 2010
" Greetings! We did have a bit of sun today, which was
lovely! A bit of rain as well--good for the flowers! I'm so glad the sun is
shining in England--doesn't it just make you feel so good to be out in the
garden on a sunny day! Your new fountain in my garden makes it simply grand!
Cheers! " Kelly; 25 May 2010
"My order was on the doorstep before 9am the next morning. Amazing service -
Thank you" - Annette Prentice; 26 Apr 2010
"Just to confirm that my order arrived today. Am very pleased, both with the
speedy delivery, and also the quality of the Hazel hurdles and other
items." - Ken Baker.; 26 Apr 2010
"Ordered Tuesday late afternoon -delivery this morning (Thursday)!!!
Super quality hurdles - wonderful service - look forward to using you
again." - Richard Wallace; 26 Apr 2010
"Many thanks for your speedy reply, I have never had such a quick response to a
internet order query. Goods arrived this pm , thanks again." - Keith Swaine; 26 Apr 2010
"Many thanks for the order received today – only 3 days from order to delivery.
It is a pleasure to deal with an organisation with such excellent service" - Jeff; 26 Apr 2010
"Just a short note to say thank you for the screening. We are delighted with it
and with the very promt delivery." - Gari Jenkins; 26 Apr 2010
"Just wanted to say a
big thank you for your excellent and prompt service: we received a replacement
Foxwatch unit this morning and it is already in place." - Sue Lobb; 26 Apr 2010
"My husband & I ordered a 2m Multi stripe awning yesterday. To our
delight it arrived this morning, by 2 pm, even us old duffers had managed to fit
it, with a little help from a neighbour and it looks lovely. We can't praise you
enough for product value, service and clarity of the instructions ( or where
hubby's concerned, usually destructions!)." - Sue Gurney
; 26 Apr 2010
" I received these items very quickly and despite my age and limited mobility was
able to assemble them with very little difficulty. I am delighted. Now all I
need is some fine weather, the right amount of rain, and some seeds!" - Anne Jordan; 19 Apr 2010
"... can I just add.....what a lovely Company to deal with, I too run a mail order Company and recognise good customer service when I see it, please pass on the 'pat on back'." - Nigel Ingram; 19 Apr 2010
" What fast friendly efficient service - I will definitely use you again. Best" - LizR; 19 Apr 2010
"I've read testimonials before (as seen on your
website) and not trusted the source / content.
Having taken very prompt delivery of my 3m full
cassette electric awning I'm pleased to say that the system fully exceeds my
expectations. Installation was so straightforward. Build quality is excellent.
We had a quote for an identical spec awning from
a well known national competitor. They would
have charged at least triple the actual cost.
Great value, build quality, instructions and
service.
I unveiled the electric awning to my wife to the
tune of 2001 a Space Odyssey - she was very impressed! Many thanks" - Mr. G. Fox - Lincoln; 19 Apr 2010
" I just had to write to thank you for such an
effective product for deterring squirrels from my garden.
For two years they have been regularly digging
up my lawn and nothing I tried would stop them. Last weekend I 'googled'
squirrel repellants and found your website. I ordered on the Suinday afternoon
and by Tuesday lunchtime had the product delivered to me. Excellent service!
That afternoon I scattered in over my lawn and haven't seen a squirrel since.
Already my lawn is recovering and starting to grow. I've had to do a couple of
applications as we've had torrential rain but so far its looking very
successful.
Many thanks " - Wendy Bailey; 19 Apr 2010
" I recently purchased a strawberry barrel and potato barrel from you. Provided everything was OK I should not normally contact you. However, your service was so efficient (items arrived before even your despatch email) and both items so straightforward to put together and such good value that I just wanted to express my appreciation and let you know how satisfied I am with the purchases. Many thanks " - - - Tony Leigh; 19 Apr 2010
" I recently purchased a strawberry barrel and potato barrel from you. Provided everything was OK I should not normally contact you. However, your service was so efficient (items arrived before even your despatch email) and both items so straightforward to put together and such good value that I just wanted to express my appreciation and let you know how satisfied I am with the purchases. Many thanks " - - - Tony Leigh; 19 Apr 2010
" Thank you, thank you, thank you for my purchases!!!
What a service!!! I ordered the products on Bank Holiday Monday, you
despached them on Tuesay and I received them by Wednesday - thank God.
Thank you so much for the super-efficient service, I can relax a little bit
now." - Janet ; 19 Apr 2010
" Our awning has been fitted this afternoon we are really pleased with it it
looks fantastic. Thank you very much for arranging the fitting for us we really
appreciate it.
You have provided an excellent service I will certainly be using Primrose
again and will be recommending your company to friends and colleagues." - Jennifer T; 19 Apr 2010
" i wish to thank you for your excellent customer service i have
recieved from your team after recieving my purchase of a solar oxygenator i
found that it had a fault after one phone call it was sorted out to my
satisfaction i will certainly be useing your companyagain and recommend any body
else that wish to purchase your products even as good as john lewis. regards" - p
simpson ; 19 Apr 2010
"What a brilliant product, at a Fantastic price….. Came this morning, had it installed by afternoon.Will certainly be buying another 2, to finish off the back of the house. Many Thanks." - Regards - Roberto.; 19 Apr 2010
" Hi Christine,I’ve received the gloves thank you very much. Thanks for the excellent service, I’ll shop with you again in the future. Regards" - Ian Langley; 19 Apr 2010
"Hi, Received my awning yesterday, installed today,
simple instructions made installation easy, fantastic product at a great
price! Many Thanks" - Phil Rees; 19 Apr 2010
" Tank you once again for your 1st class service it is 2nd to none!!" - Sandra
Shearon.; 19 Apr 2010
" thank you I received the replacement clock today and it
is in good working order, thank you again for your great customer service"; 19 Apr 2010
" The replacement pump has just been delivered, many
thanks for your help and quick response, a pleasure to doing business with
you. Have a nice weekend." - Regards
- Paul; 19 Apr 2010
" I would just like to say how pleased we are with the awning we recently purchased. It looks fabulous and was easy to put up. It really makes a difference to the look of the house too. The product looks to be top quality too, we have had awnings before (more expensive than this one) and they haven’t been half as robust looking as this one is. Obviously we think it is very good value. The last thing I want to mention is the service. Your website was easy to navigate, the products were well laid out and we could see at a glance what we wanted as well as the other options. To get it delivered the next day was exceptional. Well done and thanks very much." - Frances Farmer; 19 Apr 2010
" Fantastic service ordered thursday eve, delivered 7 45 sat morning just great" - BRIAN; 19 Apr 2010
" Good Afternoon, Just a quick note to say thank you for processing my
order so quickly and painlessly! The lawn edging looked even better that it did
on the website. I am very happy with your service, the goods and will definitely
use you again! More importantly, I will happily recommend you to all my
friends! Regards" - Lianne; 19 Apr 2010
" Thank you for taking our order today Aimee and for your excellent customer service. A credit to Primrose!" Regards - Mo Wright; 19 Apr 2010
"Dear Christine,Firstly I would like to say your website is the BEST I
have ever seen. It tells you EVERYTHING you need to know before like me, the
little things. I am extrememly impressed.There is no need to look elsewhere.
It is clear and well presented.Well done!!" - Bridget Mitchell; 30 Mar 2010
"..........Mole repeller solar, Code: SP0058. It has been fantastic!
Since planting it we have had no more new mole hills, we used to have at least
12 on our lawn. My neighbour reports that my repeller has also driven them out
of his garden. We have now been able to rake the molehills out and the lawn is
now growing back ready for the summer. Thank you for the excellent service you
provided in sending replacement Mole repellers so promptly" - Andrew Crowley; 30 Mar 2010
"would like to thank you for such a fantastic service my whole house ordered app
13.30 on 17th rec 09.00 on the 18th thank you very much (we have seen fat
bottoms with long tails and suitcases walking up the hill crying)
ahh.
once again thank you." - Mr R Jones; 30 Mar 2010
".....Thank you for your excellent service - I will be happy to use your > company again and to recommend you to others." - Roxanne Louw; 30 Mar 2010
"I am so impressed by your customer service. It must be second to none. My replacement Silt Remover arrived intact this morning. Many thanks." - Jill Ager; 30 Mar 2010
" Now I am even more impressed. The things I ordered on Monday (your ref. 371484)
arrived today, everything shipshape as far as I can tell. It was particularly
impressive as I'd just come off the phone to another British company I'd ordered
from at exactly the same time, but they haven't even sent the goods and although
they promised to ring me back tonight they have not done so. Even more Brownie
points to Primrose." - Liz; 30 Mar 2010
" Brilliant, Aimee ... much appreciated
!
I always say if you want a job done properly, get a
woman to do it !" - John Adams; 30 Mar 2010
""Dear All @ Primrose (London),
My husband and I would like to thank you for the
excellent service we received with our recent order. Having only ordered our
patio awning and water feature on Sunday evening 20th March, we were delighted
when it arrived on our doorstep at 08:00am on Tuesday the 22nd . During the same
morning I also received, by first class post, a cat deterrent m/c which I had
forgotten to include in my original order. Well done! customer
services.
The awning looks superb and was very easy to erect,
just as your web page had indicated. The water feature assembled easily and
looks wonderful.
May I also congratulate you on having a very
user-friendly website. I shall certainly pass on recommendations to our family
and friends." - Pauline Redmile; 30 Mar 2010
" I bought a cat repeller 610 about 3 months ago.I am delighted with the results. Apart from one cat, which I can only assume is deaf, there have been no more messes on the lawn or borders.This is such a relief, and we now look forward to the summer months when the children can use the lawn. ( Previously, it would have been impossible because of cat mess). I cannot praise your product highly enough. A delighted customer." - E Parker.; 30 Mar 2010
" DEAR CHRISTINE,THANK YOU FOR YOUR EXCELLENT SERVICE,I AM SO IMPRESSED I HAVE ORDERED ANOTHER ONE FOR MY SON TODAY,MANY THANKS," - KEITH; 30 Mar 2010
" Thank you for letting me know. Once again you come up trumps with me.
Why can't other companies do the same as you as it saves so much
antagonism." - Chris Frowde; 30 Mar 2010
Dear Matt"............. - fantastic
service by your firm - well done (you can use this as a quote on your website!).- Regards" H H Davies; 16 Mar 2010
"Thanks Christine. Your help is really appreciated. This is excellent customer service. Kind regards," - Martin Perry; 16 Mar 2010
"Just a note to thank you for the fast efficient
despatch and delivery of the order, which was delivered this
morning.Many thanks" -Linda Driscoll; 09 Mar 2010
"My parents received their anniversary present right on time and they loved
it! Thank you for such great service I love your website and ordering process
and will definitely be ordering from you again and will recommend you to
others." -Kate Barley; 09 Mar 2010
"I am delighted with the 3.0m awning just bought from you ; coupled with
excellent delivery made this a very pleasurable transaction. I am singing your
praises to all my friends although just seeing the awning up and operating is
enough to convince them of the quality of your service." - Bill Erlam; 09 Mar 2010
"Hi Christine and thanks for taking the time to sort this out for us, and as we said in the last e mail impressed with the Service we have received from your Company. If you need a recommendation on the site please do say and we are more then willing to do that , also you are now on our Christmas card list lol. Thanks again and all the best" - Dave and Marion; 09 Mar 2010
Would just like to
express my sincere thanks for your prompt attention in respect of my order for 2
cat repeller 40. They arrived so quickly
via Fed-Ex last Tuesday, I was quite amazed. They both work perfectly and are
being installed this week-end. I just truly hope they deter all the cats in my
area from fouling my garden and ruining my little plants. Thank you so much to
all those involved" - Jeremy (Knight) ; 09 Mar 2010
"Judith, Thanks for all your help in sorting out the problem with this piece of kit. I greatly appreciate your efforts and your fast response to communications to have it resolved as quickly as possible. It has been a pleasure to deal with you and your company and I would not hesitate to deal with Primrose again in the future. Thank you, - Bill Egan; 09 Mar 2010
"Just wanted to congratulate you on your excellent service. We orderd Rush
Screening on Sat 27th arrived very promptly, within 2 days. Thank you." -Gillian Davies - Bognor Regis; 09 Mar 2010
" EXCELLENT SERVICEOrdered yesterday & delivered this morning a few
minutes before 08:00 Thanks."; 09 Mar 2010
For attention of Christine,
"I am pleased to let you know that I received my
replacement Outdoor Clock/Thermometer (GG0099) today about 11.30 am. and am also
pleased to say that it is working fine. I am impressed with the service provided and the
prompt delivery. I think you could teach businesses how to look after their
customers.
I shall certainly recommend you to my friends if
they require anything.I would be happy to be quoted on the
above. Best regards," -A.Paterson,; 09 Mar 2010
"Many thanks Aimee, sorry to have kept bothering you. Your help on this is
very much appreciated and you're a credit to your employer. You're a absolute
Star." - Regards, John.; 09 Mar 2010
Dear Lisa,
"..... I have been very impressed by your customer service and can assure you
that your web-site will be the first I turn to for my future garden
requirements. Thank you once again" - Bill Hirst; 08 Feb 2010
Christine, Thank you for your quick response. I look forward to receiving the
replacement clock and would like to compliment you on your fantastic customer
service. Kind regards, Jennifer ; 01 Feb 2010
My order arrived exactly on time, thank you......And hurrah, it really
works. I feel very much a satisfied customer. I will be checking your website
next time I'm looking for a bargain. Kind regards Coreen.; 01 Feb 2010
Thanks SO much, my bird
bath delivered today, I have already put it together, easy
peasy.Thank you, wonderful
service and wonderful Bird bath, extremely good value for money, will recommend
your company to my friends.
regards Janis
Wilkinson - Sale,
Cheshire.; 01 Feb 2010
Dear Primrose-London. Just wanted to thank you for my
herb wheel and the prompt delivery, It goes together very easily and will look
great in my garden. yours Mrs P Oliver. Cambridgeshire.; 01 Feb 2010
"... the solar bird bath arrived on Saturday morning. Amazing! Especially in this weather, many thanks as its for my daughter's birthday on Tuesday. - Shirley Lewis; 01 Feb 2010
I have recieved the replacement (Cat Detterent) in 100% condition.Thank you for the excellent service you have provided me with.This is the second time I have used your company & on both occations you have excelled at the quality & service plus speed of delivery.Many thanks for making shopping online a pure pleasure. - Mr P Capstick.; 21 Dec 2009
Just a word of thank you for an excellent product.Super fast delivery, Highly delighted. - S Turner; 21 Dec 2009
".....great service and I am already critter free, Thanks" - Julia; 21 Dec 2009
I spoke to a very helpful lady on Wednesday regarding the Trash Basher.....Also, I'd like to thank you for your most helpful advice and excellent fast service.Best wishes, - Tim Watts; 21 Dec 2009
Attention of James,Many thanks for the prompt delivery of 'Freeman,Hardy & Willis', received today, it is very much appreciated that the 'Out of stock' items were still delivered in time , as a gift to my wife following her time in hospital, (due out later this week). - Regards Ray Sykes.; 14 Dec 2009
Parcel received this morning. What a great
service. Only ordered it yesterday!...thanks very much. Kind Regards. - Jackie; 14 Dec 2009
My order arrived well before the message to say it had been despatched. Thank you for the prompt delivery. - Pat Smith; 14 Dec 2009
I seldom go to the trouble of making contact with a supplier with feedback, however I would like to thank you for your excellent customer service and product.I ordered a patio awning from you a few weeks ago and was amazed at the speedy delivery. The awning has been a 'doddle' to install and looks every bit as good as we'd hoped.Many thanks indeed! Best regards, - (Mrs) Leonie Hallson; 14 Dec 2009
I just wanted to thank you for your quick service. My goods arrived yesterday
and I am extremely pleased. Thanks once again. Regards - May . ; 14 Dec 2009
Thank you for a prompt and efficient service, I
took delivery at lunch time today, having ordered the screening on Wednesday
evening.
Everything as ordered - Great - David Turner ; 14 Dec 2009
Just a quick note to say how I love looking at your gift idea's. I ordered last christmas and have just recieved my order for this christmas, I ordered on the Saturday and recieved it on Monday, how quick was that! Well done. I tell all my friends about your web site, Thank you - Mrs Vanessa Adams; 14 Dec 2009
Thank you
very much for the speedy delivery of 1x Birds Cascading Water Feature, it
arrived into our Goods-in department this morning, haven't inspected it yet but
I'm sure it will be lovely. Kind
regards, - Melanie; 14 Dec 2009
Thank you so much for a brilliant service my pump arrived on friday and I
got the whole pond sorted out thank to your services.
The pump is brilliant and I will certainly use your company again and also
recommend you to my friends who also have ponds.
Thank you once again and have a wonderful Christamas )you deserve
it). -Ken Johnson ; 14 Dec 2009
James thank you very much for your kind gesture of a replacement rodent gard.Its nice in this world of people being impolite to find a firm
that cares. excellent customer relations. - Tom Everett; 14 Dec 2009
The vest and scarf arrived today. Excellent service. They were well packed and in excellent condition. They arrived less than a week from placing the order………. Thanks for the fast and courteous service. Your efficiency is to be commended. - Bill - Nova Scotia . Canada; 14 Dec 2009
Thank you for dealing with the problem of
the damaged planters and I am delighted to have positioned a perfect planter in
my garden on Sunday following your inspirational suggestion. - Margaret Waghorn; 09 Nov 2009
Our order has been delivered today, and we much appreciate the excellent service received. - Merril King; 09 Nov 2009
THANK YOU FOR PROMPT DELIVERY. PARCEL ARRIVED TODAY WAS MOST IMPRESSED. - Chris Bloomer; 09 Nov 2009
Just after 9.00am this morning I received my cat repeller,that you kindly sent me.Both my wife and I are in our 70's and we were both
overwelmed by the kindness shown to us yesterday, in this world we live
in there does not seem to be many people like you at your firm who are
so kind.We send you all our very best wishes and continuing
success in these hard times. Kind Regards. - Mr and Mrs Ramon Williams.; 09 Nov 2009
JUst wanted to let you know how impressed I was with your service, I only
ordered some heated gloves from you yesterday morning and they arrived 1st thing
this morning I imagined with basic postage they would take several days. Thank
you so much for the prompt service. - Melanie Gale; 09 Nov 2009
Dear Christine,
Replacement arrived
Friday 6 November, fantastic Customer Service, many, many thanks your
help. - George (Bill) Fernley; 09 Nov 2009
Just wanted to thank you for the lovely hurdles which arrived so
quickly.Excellent product and excellent service. Thank
you. - Denise Hartley; 09 Nov 2009
Hi Kim,Would like to take the time to thank you for the
excellent service we have recieved during this transaction. Many Thanks - Adam
; 02 Nov 2009
SIMPLY THE BEST.EXCELLENT PRODUCT. TOP CLASS PAKAGING AND DELIVERY.FIRST CLASS
CUSTOMER SERVICE.I WAS DEALT BY SARAH P. A TOP CLASS EMPLOYEE WHO PRIMROSE
LONDON SHOULD BE VERY PROUD OF.HIGHLY RECOMMENDED - Chris Bee ; 02 Nov 2009
Thankyou for sorting the issue with my cat scarer as quickly as you did. I can
safely say that you have offered me the best service experience that I have ever
had on the internet, or in a shop. I will be using you again in the
future. - Dan; 02 Nov 2009
Hello Christine,
I would like to thank you for the fantastic service in replacing the above
so quickly.
The new unit arrived here less than 24hrs from my reporting of the problem,
this must be a record!
Kind regards, - David
; 02 Nov 2009
Hi Ann & Jake
I am full of admiration for the
manner with which you and the rest of the team handled my recent problem with
the Solar Fountain. All sorted now I am happy to say. I was in the service
industry for many years and for the last twenty eight years prior to retirement,
I operated as a freelance complaints investigator for my industry. More than
47,000 inspections in all. This qualifies me to comment upon levels of service
etc; In all that time I never found any company that
offered a service to match that which you offer. So refreshing at this time.
Standards are falling in the main but I am confident you will maintain yours. I
will certainly mention your company name at every opportunity.
Keep it up - Les Dixon; 02 Nov 2009
May we
take this opportunity to say that your customer service skills are excellent!
You answered our query regarding the metal frame very quickly, and you have been
very helpful when speaking on the phone. It has been a pleasure dealing with
you. - Diane West; 02 Nov 2009
Hi, juat a note to confirm the safe delivery of my mouse relpeller, thank you. I was amazed at how quickly it arrived and how it has made such an immediate difference - the mice in the outbuilding must have packed their bags straight away!! - Best wishes, Andrea.; 02 Nov 2009
My order arrived safely and in good condition on Thursday, less than 24
hours after I ordered it, and is now in place. Great service thank you
all - Christine Ash; 19 Oct 2009
Hi Stuart,
I must agree you're level of customer service is second to none and Primrose
are fortunate to have you representing them. - Michael Ainsley; 19 Oct 2009
Hello,just thought I'd let you know,plugged device in wall a week past Friday and have not seen one spider since!!!,excellent....; 19 Oct 2009
Just to compliment you on your prompt handling of my order. Arrived this
morning, and I only ordered it with you yesterday just before midday! My
husband is off to the allotment to start getting those pesky moles moved away
from our onions! Let's hope it is as effective as you state on your
website. We were going to buy one at a garden centre rather than have to pay
postage, but even including postage, you were cheaper. Waiting for delivery is
usually a pain but not with your speedy handling of the order. Again many
thanks. - Mrs Christine Hands; 19 Oct 2009
Just a quick thank you for the awning i purchased from you. exellent
quality,easy to fit and speedy delivery. Thanks again - Reg White ; 19 Oct 2009
You obviously don't need telling how good you are,
judging by the testimonials you receive, but I am going to add my thanks
anyway.
I ordered my 3.5mm awning on the 26th May 2009 and
it arrived two days later in West Yorkshire. My husband and son installed
it
in 2-3 hours and were amazed at how easy it was.
My husband is an electrician and wired the awning and remote control box in
with
little effort. It looks splendid and we are
absolutely delighted with it. I contacted customer service because 3 little
plastic caps were
missing for some nuts and you were extremely
helpful and send replacements out immediately.
Thanks you to everyone for an excellent product and
service. - J. Potter.; 19 Oct 2009
I consider the customer service I have received to be first class. The
telephone calls and e-mails answered promptly, phone calls returned
without fail. Mr Platts was at all times helpful and courteous. That I
had a faulty product has not adversely affected my opinion of Primrose
London, quite the contrary, the service I have received has enhanced
it. I shall have no hesitation in recommending the firm to my friends.
Yours sincerely -
Trevor A. Winter; 19 Oct 2009
I would like to say that the awning we bought from
you came in record time, was well packed and of really good quality at a
wonderfully reasonable price.
We would difinately recommend you and use you
again. - A Macinnes; 19 Oct 2009
Thanks very much for your excellent customer service! I'd like especially to thank James who worked really hard to get my order to me in time for my Mum's birthday, even though my request was totally unreasonable (ordered it Tuesday, needed it by Friday!) James was polite, efficient and made me feel that nothing was too much trouble if it helped get my order processed quickly. The item actually arrived on Thursday and my Mum was over the moon with her present on Saturday. Thank you SO much! - Clare Goodley; 12 Oct 2009
Just to say that the replacement warranty item arrive today here at Portugal. Now it works again.Thank you for all and for your very amazing support.Best regards- Miguel, PORTUGAL; 12 Oct 2009
Thanks for a very quick delivery and lovely product. You've restored myfaith
in internet shopping.- Karen Rowson; 14 Sep 2009
Thanks again for your excellent service - I will certainly recommendprimrose-london.co.uk to friends and
relatives. Regards - Joe.; 14 Sep 2009
I just felt I had to write to compliment you firstly, on such a wonderful
website. It's clear, easy to use and everything you want to know is easy to
find the answer to. I have now placed two orders with you, and your company I
have to say, is efficient beyond belief. - Jackie Crabtree; 14 Sep 2009
I purchased one of your plug in rodent repellents a short while ago, it was to keep mice out of my 25ft x 50ft shed. Since pluging it in I have not seen any evidence of mice .... ....I would just like to say thanks because I am sure that most people only contact you when they have a complaint. Regards John; 08 Sep 2009
"The customer service I have
received from Primrose throughout has been excellent!" - Fiona; 08 Sep 2009
Thank you for your fantastic customer service - with a speedy delivery.
Ordered the goods yesterday - arrived today - many many thanks - will recommend
you to my friends & colleagues.
Thanks Again
Andy; 08 Sep 2009
.....,delighted with delivery and product (haven't tried it
yet) Ordered on Saturday lunchtime delivered this morning at 10.30.
congratulations .It is nice to deal with somebody who keeps their promise
regarding delivery. Shall most certainly ,already have, recommend you. Thanks
again.Chris. Frowde.; 08 Sep 2009
My order arrived, as promised, on the
24th. I was very impressed with the packaging - it was
excellent, thank you.
Looking forward to installing this lovely water
feature in the garden.
It was pleasure doing business with Jake - he was
very helpful and courteous.
Regards,
Mrs. Bowden; 08 Sep 2009
I rang the customer services this morning about a
problem with a recent delivery and I would like to say how impressed I was. The
young lady I spoke to was very polite and helpful and soon sorted out the
problem. I shall certainly recommend your company to my friends.
A Towse; 08 Sep 2009
Excellent service. Ordered our Patio Blind 11 o'clock
and received it 8.30 the next morning. I had previously asked a question by
email and I received an answer by return. Very impressed with your
service.
Blind was easy to fit and looks great. Don't know how
we managed without it!
We are very pleased and will recommend Primrose to all
our friends.
Many thanks.
P Smith; 08 Sep 2009
The delivery on the item was so fast that it even caught out Amazon's own system
in terms of earliest predicted delivery date. It was as close as you can get to
hitting the 'Confirm Purchase' button and hearing the front door bell ring at
the same time. Thanks.; 08 Sep 2009
This email is to thank you for your excellent service.WF0963 - 7
Cascading Tubes Natural arrived the next day - Friday.......... James was most helpful.....
Sure enough, today the second part arrived.Thanks again for your
excellent service - I will certainly recommendprimrose-london.co.uk to friends and
relatives.RegardsJoe.; 08 Sep 2009
My cascade water feature arrived at lunch time today and is now up and running!Thank you for your speedy, efficient service.Sue H; 21 Aug 2009
Thanks Aimee for your prompt response.
Just to let you know that I am delighted with the mouse repeller -
we have one for whole house and one for the garage which is in a
separate building and both have worked brilliantly. I have recommended
it to everyone.
Looking forward to waving goodbye to the cobwebs ......!
With kind regards
Carole; 18 Aug 2009
Hi,
Regarding your replacement Cat Scarer for
my faulty Advanced Cat Repeller (SP0195), will you please express my
thanks to Chris (who took my telephone call) for the unbelievably
prompt response to my call. Delivery took just 26hours from my
telephone call to the delivery of the replacement. If your business had
been in the next street to my home I could not have expected a quicker
delivery.
Many thanks from an extremely pleased customer,
Best regards,
Norman Nottingham.; 18 Aug 2009
Thank you very much for a very fast and efficient service.
Regards Gerry Skelton.; 14 Aug 2009
Hi
Just a little thank you.
I was very sceptical of your ultrasonic/electromagnetic Rat and Mouse repeller - Whole House Code: PB0002
But IT WORKS from the moment i plugged it in there has been no sign and no scratching
my partner can now watch TV at night without the worry that she will be joined by a four legged pest.
And it hasn't effected are dog.
I would recommend this little device to anyone.
From a very satisfied customer thank you
Colin H; 12 Aug 2009
Dear Primrose Awnings,
I would like to say that the awning we bought from you came in record time, was well packed and of really good quality at a wonderfully reasonable price.
We would definitely recommend you and use you again.
Andrew MacInnes; 10 Aug 2009
I would just like to say how pleased I was with Customer Services at dealing with a problem I had over a return and refund.
They were enduring in their approach and the outcome was more than acceptable and I am very grateful, especially to Kim for all her hard work!
I am now very pleased with my purchase and would recommend Primrose to anyone interested in similar products!
M Wilson, Harrow; 30 Jul 2009
Yesterday afternoon I ordered two awnings. They arrived this morning around 9am. I could not believe the speed - your service and delivery is absolutely brilliant. Thank you so much for all your help.
G Karlson; 29 Jul 2009
This is just a quick note to say thank you so much for delivery of the above bird bath – as it was a gift from my family I was so thrilled with it – its beautiful. Anne; 27 Jul 2009
Just wanted to say a very big thank you:
1. Your product works excellently and the solar panel is really effective even in 'not so bright' sunshine.(Had a solar power fountain once that only worked in strong sunshine and cut if I walked in front of it!)
2. My fish love the bubbles and glad they will be happier and healthier.
3. Delivery was very prompt and well packaged.
4. And your price was a load better than our local Nottcutts and other online suppliers.
I would recommend you to anyone. Thanks again.
V Ward; 08 Jul 2009
I recently had a problem with a switch on my half cassette electric awning which I purchased from you last year and spoke to, I think it was Lee last week. He very promptly sent me a replacement switch FOC which has now restored the awning to full working condition. So, thank you for your excellent service and back up. I now have the smartest smoking shelter….sorry awning… in Brighouse again. Great products and great service
N Gregory; 08 Jul 2009
Hi,
Just wanted to say thank you! Great product, easy ordering and great delivery.
Product deterred cats from fouling our garden within a few days - and still a success 6 months on!
A satisfied customer!
Chris; 06 Jul 2009
The pump has just arrived and it is wonderful – so much better than the one it was replacing !
I would definitely shop with you again and recommend you to my friends and family.
Many thanks once again.
Sue; 29 Jun 2009
I would just like to let you know how delighted I am with the advanced
cat scarer I purchased from you.It took a few days to get the
positioning right, but since then I haven't seen any sign of a cat or
their mess in my garden.This is a truly brilliant product and I would
recomend it to anyone.
MR D A Morgan; 23 Jun 2009
Just a note to say thank you for the swift and efficient processing and delivery of my order. It has arrived safely and already been fitted into place in my garden.
Thank you again. I shall be recommending your company.
Regards
B Price; 16 Jun 2009
Thanks for very prompt service, well packaged & lovely item so lovely I bought another set straight away for a present for my daughter in law.; 09 Jun 2009
Hello
Last Saturday late afternoon I ordered (via the web) two rolls of Rush screening.
Tuesday morning before 09:00 they were delivered, the delivery driver took them round of the back of the house where they were to be used (very helpful) They were just as described on the web site.
It was a pleasure to do business with you.
We shall come back for more, we would have no hesitation in recommending you to any one
Regards
A Fulle; 03 Jun 2009
To all at Primrose awnings.
You obviously don't need telling how good you are, judging by the testimonials you receive, but I am going to add my thanks anyway.
I ordered my 3.5mm awning on the 26th May 2009 and it arrived two days later in West Yorkshire. My husband and son installed it in 2-3 hours and were amazed at how easy it was. My husband is an electrician and wired the awning and remote control box in with little effort. It looks splendid and we are absolutely delighted with it. I contacted customer service because 3 little plastic caps were missing for some nuts and you were extremely helpful and send replacements out immediately.
Thanks you to everyone for an excellent product and service.
J. Potter.; 02 Jun 2009
Hi
I just wanted to say that I received my order this morning, Rechargeable LED flickering candles, and I just wanted to say that your service is 1st class and won’t hesitate in using you again and also recommending you to my friends and family.
Thank you, very much
Kind Regards
J Cadd; 01 Jun 2009
Thank you Stuart for your reply.
Indeed the small connecting part was missing from the new pot and hose.
However, I found the original part in the broken pot and hose and used this.
The water feature is now working perfectly and is an absolutely lovely
addition to my garden.
Thank you for the wonderful customer service! I will certainly do business
with your firm again, and recommend you to others.
L Vos; 01 Jun 2009
Thanks for a very efficient service, it was a pleasure to deal with you as the people on the phones were really helpful.Mrs Taylor; 21 May 2009
Thanks for your quick response and satisfactory outcome . It makes a change to deal with people so efficient and helpful and will certainly deal with Primrose in the future and recommend to others .
Many Thanks
D Walsh; 14 May 2009
Just a quick thank you for the awning i purchased from you. exellent quality,
easy to fit and speedy delivery
Thanks again
R White; 01 May 2009
Re my recent order via Amazon I'd just like to say how very impressed I was with the speed of delivery - less than 24 hours from placing the order! Thank you so much.
J Drummond; 01 May 2009
I just wanted to say thanks so much for the fantastic speed of delivery of the Vegetable Patio Planters that I only just ordered on Thursday at 1pm. They arrived today, at 12.15pm - less than 24 hours since the order was submitted!!! Amazing! For your information, I had actually ordered these from Lakeland, last week, and since they still hadnt arrived, I phoned, was told they were out of stock, wouldnt be in until 29/4 - oh, sorry, didnt we say? I cancelled that order after I recieved them from you today, so Lakelands loss is your gain - and mine - you were £3 cheaper than them!!!! Thanks so much! J Regan.; 20 Apr 2009
Hi Kim,
Just a line to say how impressed I am with the amazing service you have provided. You managed not only to exceed my expectations by delivering my order the next day, which was a day earlier than I had dared hope for but you did it whilst moving offices too!!!
These days I am so often disappointed by broken promises to "deliver" from companies that I felt the need to congratulate you. My brother hasn't received his birthday present yet, as it is later today that he will be visiting. I am sure he will be thrilled with the water feature and I am simply both relieved and delighted to have found your website.
Once again, thank you so much.
Regards
E March; 07 Apr 2009
For the attention of Aimee.
This short note is to thank you, and Primose, for the prompt delivery of our small order for hazel hurdle fencing and posts. They are now installed into our medieval garden in good time for our visit from Ofsted next week. Thank you again for all your help. Regards, M Tandy, Challney High School for Boys, Luton.; 30 Mar 2009
Thank you so much for your outstanding customer service. I can't wait to receive the goods and, not only will I add your site to my favorites, but I shall be sure to recommend your lovely website!! I am sure we will do business again in the future.
Kindest regards
K Marsh; 27 Mar 2009
Have received goods today as promised, next day delivery. Very impressive service........P H Gregory; 23 Mar 2009
Your Solar water pump kit 360 LPH is now fitted and what a first class product ideal for a small garden. Thank you.
Regards
B Stephens; 11 Mar 2009
To All the Staff at Primrose,
Your level of service is outstanding.
I ordered a cat deterrent item on Friday and there it was on Saturday morning at my home and in the garden a few minutes later.
Thank you for making ordering and delivery so easy.
Yours
A Hibbert; 09 Mar 2009
I recently bought the Advanced Cat Repeller from you, which appears to be working wonders so far. - G Shepard.; 06 Mar 2009
Regarding my Victorian style potato barrel: Speedy service excellent items value for money easy assembly. Would not hesitate to place an order with you again.
Regards
Steve,
Southampton; 04 Mar 2009
Just wanted to congratulate you on your excellent delivery service. We ordered a awning on Monday and it arrived on Wednesday this is excellent considering we live in Northern Ireland.
S Fulton; 04 Mar 2009
I have received my order first thing yesterday morning, indeed a very fast service and I am really happy with my water feature.
Thank you
A Crofts; 04 Mar 2009
Just a quick note to tell you what a joy your website is to use. It is very professionally set up and so full of interest.
Congratulations to all concerned.
Best regards
S Worner, Hull; 04 Mar 2009
Hi, just a short e-mail to thank you for very fast and honest service ,hope to buy again soon,
Ian; 04 Mar 2009
Just a line to say thanks for the Pest control 'Mouse and Rat' SP0021. We've had it for a couple of months now. It worked straight away and is still working. I daren't turn it off.
I was pretty sceptical but now I recommend it to everyone whether they need it or not.
Dennis; 04 Mar 2009
Hi I would like to thank you for your excellent service on this item which has been delivered within 24 hours much to my surprise. The water feature is up and running and I am extremely pleased with how quiet the pump is, and just a trickle of sound from the water. Brilliant. Thanks again.
R E Golding; 04 Mar 2009
I recently purchased your Rat and Mouse Repeller - Whole House - Code SP0021AC along with the Electronic Rat Zapper.
We had an exceedingly determined rat in our loft that was making itself most comfortable in our kingspan insulation by knawing out a nest for itself. I had used conventional rat traps which it would spring without getting caught and it completely ignored the live trap.
The very day that I plugged in the repeller the rat cleared out and so far there has been no evidence of it's return. I have loaned the zapper to a friend that is experiencing problems with an invasion of mice, hopefully it will prove as efficient as the repeller. I was also pleased with the speed that the goods arrived, thank you for your efficiency,
Nicola; 04 Mar 2009
I just had to drop you a line to say just how much your dog barker unit has changed our lives, we just cannot believe how it has cut the noise from our next doors dog, I would say to any one who has a problem in this way that this is the unit for you,
Many Thanks,
Ken; 04 Mar 2009
I have just received my order that I placed yesterday and I just wanted to say I love your website and your delivery is fantastic. - Rachel; 04 Mar 2009
I have just taken in my order with your company, and I must say, I am very impressed with your service, and the lady who took my order. I shall be dealing with your company again and recommending you to my family and friends. - M Taylor; 04 Mar 2009
Thank you very much for your fast and courteous service. When there was a problem with 1 of the 4 cat repellants I ordered (which was not your fault but in manufacture) your willingness to send out a replacement immediately I telephone, and before I had even returned the faulty item, was indeed most appreciated. I would have absolutely no hesitation in recommending you to friends and family, and will certainly use your services again. - R Ashby, Lincolnshire; 04 Mar 2009
Dear Judith Thank you very much for the way you have dealt with this. The replacement arrived today and it is much, much better than the previous one. This provides a decent flow of water and I can now hear the calming effect that I was expecting. - Colin M; 04 Mar 2009
Therefore I would be happy to reccommend you to anyone too for the quality of your service, the promptness of delivery and general overall pleasure in dealing with your company.; 04 Mar 2009
The awning itself is excellent value and far better quality than I would expect at a such a reasonable price. A family member had already purchased the same awning and they were so pleased they unhesitatingly reccommended we do the same.; 04 Mar 2009
The first one we received had been damaged in transit and your help in resolving this issue was outstanding.; 04 Mar 2009
I'm writing to express my complete satisfaction with my recent order for a 3.5m awning.; 04 Mar 2009
Thank you for your prompt delivery of our Outdoor Wall Clock this week. It is being purchased as an end-of-year gift to the primary school by a group of Year 6 leavers and it was important that it arrived in time to be inspected and presented. Excellent service, thanks! - Chris B; 04 Mar 2009
Thanks for super speedy delivery - received my goods this morning after ordering yesterday lunchtime! - Gemma H; 04 Mar 2009
The awnings have just arrived, thank you for your prompt customer service, I will tell my friends of your company. Kind regards - E Noble; 04 Mar 2009
Good afternoon, just a note to say I have received the awning and we're delighted with it. I want to thank you for your fast and efficient service and to say I would have no hesitation in recommending your company to friends and family. Regards - E Lennox; 04 Mar 2009
Thank you so much for your prompt and efficient service. I have received the globe today in perfect condition - it was so well packed! Excellent service I am very happy! Best wishes - Bev; 04 Mar 2009
Many thanks for a very prompt delivery of awning received today, only ordered 3 days ago. Now all I got to do is wait for a hour of dry weather to install! Many Thanks. - Mr F; 04 Mar 2009
Thank you for your swift delivery we are delighted with our order. - Suzi H; 04 Mar 2009
Pleased to report the blind arrived late yesterday afternoon and within a couple of hours it was up and operating. We are very pleased with it, but now just need a bit of sunny, warm weather to get the benefit. - Ken S; 04 Mar 2009
Just to say, many thanks for the superfast service I have recieved from your company. I only ordered my cat repellent yesterday and it was on my doorstep when I got out of bed this morning. - Alison G; 04 Mar 2009
Really impressed with the Service. Ordered and delivered within 20 Hours. That's what I call Service. Thank you all. - Michael R; 04 Mar 2009
Thank you so much for the fast service and keeping me informed - great customer service! - Carol G; 04 Mar 2009
The landlords of the house where I live pay a company to lay bait traps in the common parts, stairs and hallways, for the mice that infest the kitchens of the 10 flats in the house. They come into the flats from the walls at the back of the kitchens for their cheese. After years of suffering the problem, I ordered an electronic rat and mice repeller from you. It came the next day and it works! Since using it, I haven't heard the scratching of little feet on the linoleum when I am trying to sleep and my neighbour hasn't had to share her bed with a mouse. I have already recommended your company to friends. Your service is courteous and prompt and thoroughly professional. - Sharon M M; 04 Mar 2009
Just a quick note to thank you for your prompt service.You provided the quickest service I have yet experienced ordering online.Less than 24 hours from order to delivery, very Impressive considering the Irish Sea is in between. Congratulations on an excellent service. I will be recommending you to all. - Barry T.; 04 Mar 2009
I would just like to say what a fantastic service I received from you. I ordered the Rat and Mouse Control from you on Friday 10 February in the afternoon and it arrived Saturday morning 11th February - M Griffith; 04 Mar 2009
I will congratulate you on your excellent customer service which these days is very few and far between, this type of service will make customers like myself recommend and use your company time and time again, - Sharon R; 04 Mar 2009
Just to thank you for your very prompt response to my troubles with the globes - - they arrived at 7.30 A.M. this morning.That really is customer service with a capital "C" Donald C.; 04 Mar 2009
Thank you for your prompt despatch of the burner. Received next day after placing the order. Well done to all. I will recommend site to anyone looking for garden equipment - Robert; 04 Mar 2009
Many thanks for a super product and excellent product delivery - Ian I.; 04 Mar 2009
Just wanted to thank you for your excellent service! I ordered goods yesterday - and they arrived as promised today. Well done! - William H.; 04 Mar 2009
Well I must congratulate you on your prompt service, I only ordered the cat repellent yesterday afternoon and it came this morning. This is for my neighbour who is 78 years old and lives alone, she has cat "waste" for want of a better word!, on her lawn and it makes her sick. I bought a deterrent a few months ago and next door's (the other side of us ) cat hasn't set foot on my lawn I think she's terrified of the thing. Let's hope this will work on my neighbour's lawn, I'm pretty confident it will. - Sheila; 04 Mar 2009
I just have to say what fantastic service, my order came in two days, and i am so pleased a Excellent Awning and so well made great vaule for money .I will be recommending you to all my friends well done. Penny - Basingstoke; 04 Mar 2009
Thank you for the prompt delivery of my garden mirror. Ordered on the internet late Monday evening, delivered Tuesday afternoon. What service! - Julie S.; 04 Mar 2009
I ordered my STV 610 cat 40 Cat Chaser on Friday approx. midday and it arrived here at 10.00am Saturday morning. I only hope that the product can match your excellent service. - D.P.; 04 Mar 2009
Thank you. I am a returning customer having been delighted with the speedy delivery and appearance of the Illusion Gate. Well done! - Jackie D.; 04 Mar 2009
I am well impressed - thanks for your efforts I will raise my glass to you in sunny Tenerife. Regards - Stuart B.; 04 Mar 2009
Order delivered mid day Wednesday 12 July 2006.That was excellent service. Water feature now up and running successfully and looks great. Thank you, I will pass on your details to all that admire. - Ian C.; 04 Mar 2009
I just have to write and say thank you so much for the speedy and prompt delivery of my water feature - it has pride of place in my garden and looks fab, so thank you very much - Mrs JJ M.; 04 Mar 2009
I believe that companies can best be judged when things do not go quite right. I was very impressed by the efficiency, helpfulness and professionalism shown to me and will recommend both companies to my friends without reservation. Jeremy D.; 04 Mar 2009
Please can you thank the gentleman who assisted me with my order on the phone. Truly excellent and friendly customer service! - Caroline W.; 04 Mar 2009
Received order today,the mice have already packed their bags,thank you for the fast delivery,regards, - M.Fisher; 04 Mar 2009
Hi Martina, we placed an order with you for a pond vacuum yesterday at approx 4pm. It is 10.00 am, it has just arrived!! Thats excellent service, thanks very much - Pauline H.; 04 Mar 2009
I just wanted to say THANK YOU for the wonderful service I have received from Primrose. It is the first time I have placed an order with you and the service has been excellent. I would have no hesitation in recommending Primrose to any of my friends. - Carol H.; 04 Mar 2009
Order received - thank you very much for your excellent and speedy service. Mrs. S. L.; 04 Mar 2009
Thanks for emailing me. I ordered it in an afternoon and it was delivered to me the next morning. I was amazed. Thank you so much. - Pat C.; 04 Mar 2009
I have a plague of foxes and cats in my large garden. I took delivery of two cat repellers yesterday and installed them this morning - they worked brilliantly on the first fox to come within range and I have never seen an animal move so fast in the opposite direction! - Helen B.; 04 Mar 2009
Just wanted to thank you for the speedy delivery of my item. What service! J.U.; 04 Mar 2009
What a fantastic service. Ordered at approximately 2.00 yesterday delivered at 7.45 am this morning. Thank you very much. Very impressed. - Sylvia G.; 04 Mar 2009
I phoned up on friday to speak to someone about the mouse and rat repeller and decided to order one. Thank you for the prompt service as it turned up in the post first thing on saturday morning. Great delivery - Marie P.; 04 Mar 2009
I recently heard of your decision to stop selling inhumane traps such as glue traps, and would like to thank you for that decision. Your company has shown compassion and caring, and I will feel good about purchasing from your company in the future. - T.N.; 04 Mar 2009
Would just like to congratulate you on your very helpful and well constructed website, and on the helpful advice you gave when I phoned this morning. - Jean A.; 04 Mar 2009
...all I can say is that you have been the nicest customer services I have had the pleasure to deal with in many moons - on a scale of 1 to 10 you would definitely rate an 11. - Pauline T.; 04 Mar 2009
The planters arrived yesterday & I am absolutely thrilled with them - thank you so much: I could have never found anything like them locally. They sit beautifully in my conservatory overlooking Brighton Beach. Stunning. I shall tell all my friends where they came from. Many many thanks - Russell L H.; 04 Mar 2009
Many thanks for all your help in getting the fountains and planters to us so quickly. It was a pleasure to buy from you. - Sharai M.; 04 Mar 2009
Thank you for your prompt reply ,and thank you for your asurance i look forward to being able to use your store again in the new year as i was impressed by the vast range of out door goods you stock ,thank you once again - Dawn O.; 04 Mar 2009
Just to let you know how much we appreciated the brilliant service supplied by yourselves, not normal these days, Thanking You - STEPHEN C; 04 Mar 2009
I am writing to let you know how DELIGHTED I am with my recent purchase of the ultra sonic cat repeller. After ages of being faced with cat fouling on my garden, not to mention uprooted seedlings and young plants, within 12 hours - no more fouling, and this has continued. Thank you for a fantastic product. - Rita W; 04 Mar 2009
Just a line to say thanks for the Pest control 'Mouse and Rat' SP0021. We've had it for a couple of months now. It worked straight away and is still working. I daren't turn it off. I was pretty sceptical but now I recommend it to everyone whether they need it or not! - Dennis; 04 Mar 2009
Dear all at Primrose London I just felt I had to write to compliment you firstly, on such a wonderful website. It's clear, easy to use and everything you want to know is easy to find the answer to. I have now placed two orders with you, and your company I have to say, is efficient beyond belief. When ordering the second item, I wanted to speak to somebody for advice and the store was obviously very busy at the time but the gentleman who took my call was easy to talk to, answered all my questions fully and to my satisfaction and was happy to take my order over the telephone. He was polite, efficient and friendly. The second item I ordered was the rat and mouse repeller for the whole house. The first night I plugged it in a mouse came into the house again and I could, as usual, hear it under the floorboards. However, this time instead of it scuttling, it sounded more like it was scampering around desperately trying to escape and it was making an almost panicky sounding squeak. The mice generally 'play' with the mousetraps but since that night the traps have remained undisturbed and there is no evidence of mice in my house. It took all of about three days and daren't unplug the device now. Therefore I would like to thank you for the service you provide and wish you all a Merry Christmas and a Happy New Year!!! From a mouse free house - Kind regards, Jackie; 04 Mar 2009
Many thanks again for your excellent customer service - I'm recommending your products to every one I know! - David; 04 Mar 2009
Just to let you know that we received the new lead to today and it works. Many thanks for your quick response to the problem, it makes a pleasant surprise to get a company that actually looks after their customers. I shall be recommending you to my friends. Thanks, Jane C; 04 Mar 2009
I placed my first order with Primrose for Christmas and this arrived promptly.
However perhaps the test of Internet-buying is the response one gets when things go wrong. The item we bought did unfortunately have a manufacturing fault. This was reported by e-mail and a replacement arrived within 48 hrs. Excellent service. I would gladly trade with Primrose again. - EVP; 04 Mar 2009
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Why Buy Primrose?
